Reliable Business Solutions & Services Interview Questions and Answers

Q1. What is the DAX formula for calculating a running total?
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Q2. What is the DAX formula for replacing blank values with zero and vice versa?
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Q3. SQL Queries for the above scenarios
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Q1. What are your previous work experiences?
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Q2. Salary negotiations etc.
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Q1. Can you introduce yourself?
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Q2. Random topic vocalisation
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Typing tests and the Versant test.

Q1. What was your role in your last job?
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Q2. How comfortable are you with rotational night shifts and having weekdays off?
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Initially, you need to conduct a harvest test on the system, which will take one hour. After the harvest, you must provide an assessment. Prior to starting your assessment, you have two videos to watch. In the first video, you will learn about the company, and in the second video, you will understand what tasks will be expected of you. Once you have watched both videos, your assessment will begin, consisting of 39 questions, and you will need to score at least 21 marks to pass.

Q1. Tell me about yourself.
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong focus on providing exceptional service

• Empathetic and dedicated approach

• Excellent communication skills
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Q2. Why do you want to work in a Business Process Outsourcing (BPO) role?
Ans. 
I am passionate about providing excellent customer service and enjoy the fast-paced environment of a BPO role.
• I have strong communication skills and enjoy interacting with people.

• I thrive in a dynamic and challenging work environment.

• I am motivated by the opportunity to help customers and resolve their issues efficiently.

• I am interested in the diverse range of industries and clients that BPO roles offer.

• I am excited ab...read more
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Q3. What was your understanding of the assessment?
Ans. 
I understood the assessment as a way to evaluate my skills and knowledge related to customer care.
• I understood that the assessment would involve questions or scenarios related to customer service.

• I prepared by reviewing common customer care scenarios and practicing my communication skills.

• I expected to demonstrate my ability to handle customer inquiries and resolve issues effectively.

• I also anticipated being evaluated ...read more
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Q1. What motivates you to pursue a career in the BPO sector?
Ans. 
I am motivated to pursue a career in the BPO sector because of the opportunity to interact with diverse customers and provide excellent service.
• Opportunity to interact with diverse customers

• Ability to provide excellent service

• Challenging and dynamic work environment

• Opportunity for career growth and development
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Q2. What motivates you to apply specifically for a position at Continuum Global Solutions, given the presence of numerous companies in the BPO sector such as Teleperformance and Takus?
Ans. 
I am motivated to apply for a position at Continuum Global Solutions due to their reputation for providing excellent customer care services and opportunities for career growth.
• Continuum Global Solutions has a strong reputation for providing excellent customer care services.

• I am impressed by the opportunities for career growth and development at Continuum Global Solutions.

• I value the company culture and values of Contin...read more
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Q3. If you are a graduate, why did you choose not to pursue a career in your field, and what motivates you to join a BPO?
Ans. 
I chose to join a BPO instead of pursuing a career in my field due to the diverse opportunities and growth potential it offers.
• I wanted to explore different industries and gain a broader skill set.

• I was attracted to the fast-paced and dynamic environment of the BPO industry.

• I enjoy interacting with people and providing excellent customer service, which aligns with the role of a Customer Care Executive.

• I believe working...read more
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Q4. What did you understand from the assessment that you completed?
Ans. 
I understood the assessment as a way to evaluate my skills and knowledge relevant to the role of a Customer Care Executive.
• The assessment helped me showcase my communication skills, problem-solving abilities, and customer service knowledge.

• I was able to demonstrate my ability to handle difficult customers and resolve issues efficiently.

• The assessment also allowed me to highlight my multitasking skills and ability to wo...read more
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Q1. Myself in english with my background
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Q2. Write essay on one topic
Ans. 
The impact of climate change on biodiversity
• Climate change is causing shifts in habitats and ecosystems

• Loss of biodiversity can lead to negative consequences for ecosystems and human societies

• Conservation efforts are crucial to protect vulnerable species

• Examples: coral bleaching due to rising sea temperatures, deforestation leading to loss of habitat for wildlife
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Q3. I dont get offer letter
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Q1. Myself in english with family background
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Q2. Write essay on one topic
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The impact of social media on mental health
• Social media can contribute to feelings of inadequacy and low self-esteem

• Excessive use of social media can lead to anxiety and depression

• Cyberbullying on social media platforms can have serious mental health consequences

• However, social media can also provide a sense of community and support for those struggling with mental health issues
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Q1. Myself in english with family back ground
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Q2. Talk on one topic for two minutes
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The impact of climate change on marine life
• Climate change is causing ocean temperatures to rise, leading to coral bleaching and habitat destruction

• Acidification of the oceans due to increased carbon dioxide levels is harming marine organisms like shellfish and corals

• Overfishing and pollution are exacerbating the effects of climate change on marine ecosystems

• Examples: Coral reefs in the Great Barrier Reef are experienci...read more
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Myself in english with family background

Q1. Tell me about yourself then role and responsibilities
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Q2. What makes you switch from an existing company to our company?
Ans. 
I am looking for a new challenge and growth opportunities in a company known for its strong reputation and positive work culture.
• Seeking new challenges and growth opportunities

• Attracted to company's strong reputation

• Interested in positive work culture

• Possibility of career advancement

• Better salary or benefits package
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Q3. Tell me about your previous company experience?
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Q1. Can spell your full name, place, contact number and address?
Ans. 
Yes, I can spell my full name, place, contact number, and address.
• Full Name: John Doe

• Place: New York City

• Contact Number: 555-555-5555

• Address: 123 Main Street, Apt 1A, New York, NY 10001
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Q2. Tell which one you like either college life or working life?
Ans. 
I prefer working life over college life due to the sense of accomplishment and independence it provides.
• Working life offers financial stability and independence

• College life can be stressful with exams and assignments

• In working life, you can see the direct impact of your efforts on your career growth

• Working life allows for more freedom to make decisions and take ownership of projects
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Q3. Tell about feminizam?
Ans. 
Feminism is a social and political movement advocating for equal rights and opportunities for women.
• Feminism aims to challenge and dismantle gender-based discrimination and inequality.

• It seeks to empower women and promote gender equality in various aspects of society, including politics, economics, and culture.

• Feminism encompasses a wide range of perspectives and approaches, including liberal feminism, radical feminism...read more
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Q4. It's an general topic, you guys need to prepare and communicate well. Then eagerly seeking accent and tone
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Calculation regarding percentage

One to one, handling US client and need to repeat the sentence and rearrange the sentence. Listening skill is important

I have given 4 rounds of WNS and was selected. They congratulated me for being selected and then asked me the documents. But later HR and Interviewer both stopped picking my call and then told me after 15-20 days we are putting you on hold and not proceeding with your application

Q1. Why you are taking less salary
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Q1. Why are you leaving your current job
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Q2. NA
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Q1. Why are you not satisfied by your current job
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Basic aptitude test for the first round

Q1. Are you willing to relocate?
Ans. 
Yes, I am open to relocating for the right opportunity.
• I am open to relocating for the right job opportunity

• I have relocated for previous jobs and am comfortable with the process

• I am excited about the possibility of experiencing a new city or region
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Q2. In what position do you see yourself 5 years from now?
Ans. 
In 5 years, I see myself as a Senior Operations Manager leading a team and implementing innovative strategies to improve efficiency and productivity.
• Continuing to excel in my current role as an Operations Representative

• Taking on additional responsibilities and projects to demonstrate leadership skills

• Pursuing further education or certifications to enhance my knowledge and skills

• Building strong relationships with collea
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Q3. What is your educational background?
Ans. 
I have a Bachelor's degree in Business Administration with a focus on Operations Management.
• Bachelor's degree in Business Administration

• Focus on Operations Management
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Q4. What interests pulled you up about this job?
Ans. 
The opportunity to work in a dynamic environment, utilize my organizational skills, and contribute to the success of the operations team.
• Exciting opportunity to work in a fast-paced environment

• Utilize organizational skills to streamline operations processes

• Contribute to the success and efficiency of the operations team
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Q5. Name some popular operating systems.
Ans. 
Popular operating systems include Windows, macOS, and Linux.
• Windows - widely used for personal computers and servers

• macOS - developed by Apple for their Macintosh computers

• Linux - open-source operating system used on servers and embedded devices
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Q1. Would you like to work overtime or odd hours?
Ans. 
I am open to working overtime or odd hours depending on the needs of the job.
• I am flexible with my schedule and willing to accommodate the needs of the company.

• I understand that sometimes extra hours may be required to meet deadlines or handle unexpected situations.

• I am committed to fulfilling my responsibilities and contributing to the success of the team, even if it means working outside regular hours.
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Q2. Where do you see yourself in the next 5 years?
Ans. 
In the next 5 years, I see myself advancing in my career within the operations field, taking on more responsibilities and potentially moving into a leadership role.
• Continuing to excel in my current role and taking on additional projects to showcase my skills

• Pursuing further education or certifications to enhance my knowledge and expertise

• Seeking opportunities for growth and advancement within the company

• Developing stro...read more
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Q3. Tell me about yourself
Ans. 
Experienced operations professional with a background in logistics and supply chain management.
• Over 5 years of experience in managing operations for a large logistics company

• Skilled in optimizing supply chain processes to improve efficiency and reduce costs

• Strong attention to detail and problem-solving skills

• Proficient in using software systems to track inventory and shipments

• Excellent communication and teamwork abilit...read more
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Q4. Why are you interested in this job?
Ans. 
I am interested in this job because of my passion for operations and problem-solving.
• I have a strong background in operations management and enjoy finding efficient solutions to complex problems.

• I am excited about the opportunity to work in a dynamic and fast-paced environment.

• I am eager to contribute my skills and experience to help improve processes and drive operational excellence.
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Q5. What are your strengths and weaknesses?
Ans. 
My strengths include attention to detail and strong problem-solving skills. My weaknesses include a tendency to overthink situations and difficulty saying no.
• Strengths: attention to detail, strong problem-solving skills

• Weaknesses: tendency to overthink situations, difficulty saying no
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There is an online aptitude test that covers English grammar & passage reading skills, quant, and logical reasoning, communications skills, email writing skills, etc. The test is quite easy we need to be focused and answer the questions quickly.

Q1. Tell me about yourself.
Ans. 
I am a dedicated and experienced Senior Process Associate with a strong background in process improvement and team management.
• Over 5 years of experience in process improvement and optimization

• Skilled in team management and leadership

• Proficient in data analysis and reporting

• Strong communication and interpersonal skills

• Certified in Lean Six Sigma
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Q2. Tell me about your previous job profile.
Ans. 
I was responsible for managing end-to-end process operations and ensuring efficiency in workflow.
• Managed team of associates to meet daily production targets

• Analyzed process data to identify areas for improvement

• Implemented new strategies to streamline operations and reduce errors
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Q3. Why did you leave your previous organization?
Ans. 
Seeking new challenges and opportunities for growth.
• Looking for career advancement

• Desire for new challenges

• Seeking better work-life balance
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Q4. What is your current CTC?
Ans. 
My current CTC is INR 6,00,000 per annum.
• My current CTC is INR 6,00,000 per annum.

• I am currently earning INR 50,000 per month.

• My total compensation package is INR 6 lakhs per year.
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Q5. What is your expected salary?
Ans. 
My expected salary is negotiable and based on the responsibilities and opportunities offered by the position.
• My expected salary is flexible and open to discussion.

• I am looking for a competitive salary that reflects my skills and experience.

• I am open to considering benefits and opportunities for growth in addition to salary.
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Q1. Go through your profile including your work profile.
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Q2. What do you know about insurance and tell us the different types of it?
Ans. 
Insurance is a form of risk management that provides financial protection against unforeseen events. There are various types of insurance available.
• Types of insurance include life insurance, health insurance, auto insurance, home insurance, and travel insurance.

• Life insurance provides a payout to beneficiaries upon the insured's death.

• Health insurance covers medical expenses and treatments.

• Auto insurance protects again...read more
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Q3. When & why did you leave your previous organization?
Ans. 
I left my previous organization in order to pursue new opportunities for growth and development.
• Opportunity for career advancement

• Seeking new challenges

• Change in industry focus

• Relocation to a different city

• Better work-life balance
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Q4. Why should we hire you?
Ans. 
I have the relevant experience, skills, and dedication to excel in this role.
• I have X years of experience in process management and have consistently met or exceeded targets.

• I am proficient in using various tools and software to streamline processes and improve efficiency.

• I am a quick learner and adapt well to new environments, ensuring a smooth transition into the role.

• I am highly organized, detail-oriented, and have ...read more
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Q5. Are comfortable with permanent night shift?
Ans. 
Yes, I am comfortable with permanent night shifts.
• I have previous experience working night shifts and have adjusted well to the schedule.

• I understand the importance of maintaining a healthy work-life balance, even when working night shifts.

• I am willing to adapt my lifestyle and routines to accommodate working during the night.

• I am aware of the potential challenges of working night shifts, such as sleep disruption, and
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Q6. What is your current salary & what is your expected salary?
Ans. 
I am currently earning $50,000 annually and my expected salary is $60,000.
• Current salary: $50,000 annually

• Expected salary: $60,000 annually
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Q7. Do you have any questions for us? if not then HR will share your feedback from us.
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