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posted on 18 Dec 2024
I applied via Referral and was interviewed in Nov 2024. There were 3 interview rounds.
Initially, you need to conduct a harvest test on the system, which will take one hour. After the harvest, you must provide an assessment. Prior to starting your assessment, you have two videos to watch. In the first video, you will learn about the company, and in the second video, you will understand what tasks will be expected of you. Once you have watched both videos, your assessment will begin, consisting of 39 questions, and you will need to score at least 21 marks to pass.
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong focus on providing exceptional service
Empathetic and dedicated approach
Excellent communication skills
I am passionate about providing excellent customer service and enjoy the fast-paced environment of a BPO role.
I have strong communication skills and enjoy interacting with people.
I thrive in a dynamic and challenging work environment.
I am motivated by the opportunity to help customers and resolve their issues efficiently.
I am interested in the diverse range of industries and clients that BPO roles offer.
I am excited ab...
I understood the assessment as a way to evaluate my skills and knowledge related to customer care.
I understood that the assessment would involve questions or scenarios related to customer service.
I prepared by reviewing common customer care scenarios and practicing my communication skills.
I expected to demonstrate my ability to handle customer inquiries and resolve issues effectively.
I also anticipated being evaluated ...
I am motivated to pursue a career in the BPO sector because of the opportunity to interact with diverse customers and provide excellent service.
Opportunity to interact with diverse customers
Ability to provide excellent service
Challenging and dynamic work environment
Opportunity for career growth and development
I am motivated to apply for a position at Continuum Global Solutions due to their reputation for providing excellent customer care services and opportunities for career growth.
Continuum Global Solutions has a strong reputation for providing excellent customer care services.
I am impressed by the opportunities for career growth and development at Continuum Global Solutions.
I value the company culture and values of Contin...
I chose to join a BPO instead of pursuing a career in my field due to the diverse opportunities and growth potential it offers.
I wanted to explore different industries and gain a broader skill set.
I was attracted to the fast-paced and dynamic environment of the BPO industry.
I enjoy interacting with people and providing excellent customer service, which aligns with the role of a Customer Care Executive.
I believe working...
I understood the assessment as a way to evaluate my skills and knowledge relevant to the role of a Customer Care Executive.
The assessment helped me showcase my communication skills, problem-solving abilities, and customer service knowledge.
I was able to demonstrate my ability to handle difficult customers and resolve issues efficiently.
The assessment also allowed me to highlight my multitasking skills and ability to wo...
posted on 29 Aug 2024
I applied via Walk-in and was interviewed in Jul 2024. There were 4 interview rounds.
It is on English related grammar with Typing test (EX: 35-45 WPM)
posted on 24 Apr 2024
Given 20 question and 1 hr time
Yes, SAP is a widely used enterprise resource planning software.
SAP is an ERP software used by companies to manage business operations.
It helps in streamlining processes such as accounting, sales, HR, and inventory management.
Knowledge of SAP can be beneficial for customer service representatives to assist customers with inquiries related to orders, invoices, and product availability.
Indexing in Excel refers to the process of organizing data in a spreadsheet to make it easier to search and retrieve information.
Indexing allows users to quickly locate specific data within a large dataset.
It involves creating a reference point for each row or column in the spreadsheet.
Users can use the index to navigate to a specific location in the spreadsheet without scrolling through all the data.
Indexing can impro...
Securing a web application involves implementing various security measures to protect against threats and vulnerabilities.
Use HTTPS to encrypt data transmitted between the client and server
Implement input validation to prevent SQL injection and cross-site scripting attacks
Use secure authentication methods like OAuth or JWT tokens
Regularly update and patch software to fix security vulnerabilities
Implement proper access
Use indexing, optimize queries, limit data retrieval, use caching, and consider sharding.
Utilize indexing to improve query performance
Optimize queries to reduce load on the database
Limit data retrieval by using pagination or filtering
Implement caching to store frequently accessed data
Consider sharding to distribute data across multiple servers
I applied via Indeed and was interviewed in Jun 2023. There were 3 interview rounds.
Yes, I am comfortable traveling on my own and have experience doing so.
I have traveled solo multiple times and feel confident navigating new places.
I enjoy the independence and freedom that comes with traveling alone.
I am organized and always make sure to plan my trips thoroughly to ensure a smooth experience.
posted on 10 May 2023
posted on 28 Apr 2023
I applied via Walk-in and was interviewed in Mar 2023. There was 1 interview round.
I worked at XYZ Company, a leading telecommunications company.
XYZ Company is known for its excellent customer service and innovative products.
I was responsible for handling customer inquiries and resolving issues.
I received positive feedback from customers for my prompt and efficient assistance.
I also collaborated with other departments to ensure smooth operations and customer satisfaction.
For example, I worked closely...
posted on 29 Nov 2022
I applied via Walk-in and was interviewed in May 2022. There were 2 interview rounds.
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based on 105 reviews
Rating in categories
Customer Service Associate
48
salaries
| ₹1 L/yr - ₹3.4 L/yr |
Customer Service Executive
19
salaries
| ₹1 L/yr - ₹2.6 L/yr |
HR Executive
14
salaries
| ₹1.4 L/yr - ₹2.4 L/yr |
Team Lead
13
salaries
| ₹2 L/yr - ₹5 L/yr |
Assistant Manager
10
salaries
| ₹3.2 L/yr - ₹5.5 L/yr |
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