Relaxo Footwear Customer Care Executive Interview Questions and Answers

Topic was retail marketing

Q1. Why Zara and its
Add your answer
Q2. Where do you see your self
Add your answer

Q1. Tell me about your self
Add your answer
Q2. Working experience?
Add your answer
Q3. Why Choose Retail Field?
Add your answer

Q1. Tell me about your self
Add your answer
Q2. Previous company work details?
Add your answer
Q3. Why Choose Retail after 6 years of workijg in operation/other sectors?
Add your answer
Q4. And why Louis Philippe?
Add your answer
Q5. What do you know baout sales ?
Ans. 
Sales involves the process of selling products or services to customers in exchange for money.
• Sales is the process of persuading potential customers to purchase a product or service.

• It involves building relationships with customers to understand their needs and provide solutions.

• Sales professionals often use techniques such as cold calling, networking, and product demonstrations to generate leads and close deals.

• Succes...read more
Answered by AI
Add your answer
Q6. Are you comfortable heping customer wear shoes? And also you will have to poolish shoes sometimes, Cleaning your section, do some dusting etc. Are you comfortable with this?
Add your answer
Q7. Your last salary?
Add your answer
Q8. What are your expectations?
Add your answer
Q9. We can hire experienced salesman on same salary as you want then why should we hire you?
Add your answer

Q1. Tell me about yourself
Add your answer
Q2. What is customer centricity
Ans. 
Customer centricity is a business approach that focuses on creating positive customer experiences and building strong relationships.
• Putting the customer at the center of all business decisions

• Understanding and meeting customer needs and expectations

• Providing excellent customer service and support

• Building long-term relationships with customers

• Seeking feedback and continuously improving based on customer input
Answered by AI
Add your answer
Q3. What are the values of ABFRL
Ans. 
The values of ABFRL include customer centricity, innovation, integrity, teamwork, and excellence.
• Customer centricity: Putting the customer at the center of all decisions and actions.

• Innovation: Constantly seeking new and creative solutions to improve products and services.

• Integrity: Upholding honesty, transparency, and ethical behavior in all interactions.

• Teamwork: Collaborating effectively with colleagues and partners...read more
Answered by AI
Add your answer

Q1. Introduction, why would you like to join this industry?
Ans. This industry is fastest growing industry in India.
Answered by Suraj Kumar
Add your answer
Q2. What is customer service?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after purchasing a product or service.
• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information, guidance, and solutions to customers.

• Customer service aims to ensure customer satisfaction and build long-term relationships.

• Examples of customer service include answering phone ...read more
Answered by AI
View 1 more answer