Rapido Senior Business Operations Executive Interview Questions and Answers

Q1. What had you done yesterday?
Ans. 
Yesterday, I handled customer inquiries, resolved issues, and provided support via phone and email.
• Handled customer inquiries

• Resolved customer issues

• Provided support via phone and email
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Q2. What do you know about urban company?
Ans. 
Urban Company is a technology platform that connects customers with service professionals for various home services.
• Urban Company offers services like beauty and wellness, home repairs, cleaning, and more

• Customers can book services through the Urban Company app or website

• Service professionals are background checked and trained to ensure quality service

• Urban Company operates in multiple cities across India and other cou
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Q1. What have you doing in recent days?
Ans. 
I have been working on improving my communication skills and learning about new customer care techniques.
• Attending online communication workshops

• Practicing active listening during customer interactions

• Reading articles on customer service best practices
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Q2. What do you know about our company?
Ans. 
Our company is a leading provider of customer care solutions in the telecommunications industry.
• Specializes in providing customer care solutions for telecommunications companies

• Known for excellent customer service and quick problem resolution

• Offers a range of services such as technical support, billing inquiries, and account management
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Q1. Strengths and weakness
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Q1. Where i should go for job
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Q1. Where is my job will be
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An aptitude test is an exam used to determine an a individual skills or propensity to succeed in a given activity . Aptitude test assumes that have inherent strengths and weeknesses. Towards success of failure in specific areas of based on their characteristics.

Q1. Why did you decide to apply to this role?
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Q2. Why do we hire you ?
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Q1. The interview was the coolest however the guy had a super intense IQ he could read you In a minute hence there was some personal question, past experience and then screening was done
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Q2. It was one-on-one round thats all
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Q3. Tell me about your experience
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Q4. Why do u want to do this job
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Q1. Tell me about yourself.
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Q2. What are the strength
Ans. 
My strengths as a Customer Care Executive include excellent communication skills, problem-solving abilities, and a strong customer service orientation.
• Excellent communication skills: I am able to effectively communicate with customers, understand their needs, and provide appropriate solutions.

• Problem-solving abilities: I am skilled at analyzing customer issues, identifying root causes, and finding creative solutions to...read more
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Q3. What are you long term goals
Ans. My long term goal is to achieve a good position where i can build my career and help the organisation too
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Q4. What are your short term goal
Ans. My short term goals is to get a job in arepeat company
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Q1. What is my work onwards?
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Q2. When i will beginning my work?
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Q3. How can i do work?
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Q4. How was support for people?
Ans. 
The support for people was excellent.
• The customer care team provided prompt and efficient assistance to customers.

• They were knowledgeable and able to address customer queries and concerns effectively.

• The team showed empathy and patience while dealing with customers.

• They went above and beyond to ensure customer satisfaction.

• Examples: Resolving technical issues, providing product recommendations, handling complaints prof
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Q5. How can i take responsibility for custome?
Ans. 
Taking responsibility for customer care involves proactive communication, problem-solving, and accountability.
• Proactively communicate with customers to understand their needs and address any concerns

• Take ownership of customer issues and follow through until resolution

• Provide timely and accurate information to customers

• Demonstrate empathy and understanding towards customers

• Seek feedback from customers to continuously im...read more
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Q1. About your self and work experience
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Listening grammer tying normal aptitude test

Q1. About your self work experience customer service family travel
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