Randstad Global Capability Center Collection Associate Interview Questions and Answers

I have over 5 years of experience in collections, starting as a Collection Agent and working my way up to Collection Associate.

• Started as a Collection Agent and gained experience in negotiating payment plans with customers

• Promoted to Collection Specialist where I managed a portfolio of delinquent accounts

• Currently working as a Collection Associate, overseeing a team of collectors and implementing strategies to improve

Yes, I am comfortable working in night shifts as I have prior experience and can adjust my schedule accordingly.

• I have previous experience working night shifts in my previous job.

• I am able to adjust my schedule to accommodate working during the night.

• I understand the importance of being alert and focused during night shifts to ensure accuracy in my work.

O2C cycle stands for Order to Cash cycle, which is the process of receiving and fulfilling customer orders.

• Includes order processing, invoicing, payment collection, and revenue recognition

• Involves multiple departments such as sales, finance, and customer service

• Ensures timely delivery of goods or services to customers

• Example: Customer places an order, order is processed, invoice is generated, payment is received, and r

Dispute process involves resolving disagreements between a consumer and a company regarding a financial transaction.

• Dispute process typically starts when a consumer raises a concern about a charge on their account.

• The company investigates the dispute by reviewing transaction records and communicating with the consumer.

• If the company finds an error or discrepancy, they may issue a refund or credit to resolve the dispute...read more

DSO stands for Days Sales Outstanding, a measure of how long it takes for a company to collect payment from its customers.

• DSO is calculated by dividing accounts receivable by total credit sales and multiplying by the number of days in the period.

• Formula: DSO = (Accounts Receivable / Total Credit Sales) * Number of Days

• For example, if a company has $100,000 in accounts receivable and $1,000,000 in total credit sales ove