Randstad Global Capability Center Interview Questions, Process, and Tips

Q1. What is your understanding of the processes involved in accounts payable and accounts receivable?
Ans. 
Accounts payable involves paying bills and invoices, while accounts receivable involves collecting payments from customers.
• Accounts payable involves processing and paying invoices from vendors and suppliers.

• Accounts receivable involves invoicing customers and collecting payments for goods or services provided.

• Accounts payable typically involves reconciling purchase orders, invoices, and payments.

• Accounts receivable inv...read more
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Q2. How proficient are you in Excel, Google Sheets, and performing accurate calculations?
Ans. 
I am highly proficient in Excel and Google Sheets, with a strong ability to perform accurate calculations.
• I have advanced skills in Excel, including creating complex formulas, pivot tables, and macros.

• I am experienced in using Google Sheets for data analysis and reporting.

• I have a strong attention to detail and ensure accuracy in all calculations.

• I have successfully managed large datasets and reconciled accounts using
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Q1. Introduce yourself summarising your career journey.
Ans. 
I have over 5 years of experience in collections, starting as a Collection Agent and working my way up to Collection Associate.
• Started as a Collection Agent and gained experience in negotiating payment plans with customers

• Promoted to Collection Specialist where I managed a portfolio of delinquent accounts

• Currently working as a Collection Associate, overseeing a team of collectors and implementing strategies to improve
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Q2. Are you comfortable to work in night shift?
Ans. 
Yes, I am comfortable working in night shifts as I have prior experience and can adjust my schedule accordingly.
• I have previous experience working night shifts in my previous job.

• I am able to adjust my schedule to accommodate working during the night.

• I understand the importance of being alert and focused during night shifts to ensure accuracy in my work.
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Q1. What is O2C cycle?
Ans. 
O2C cycle stands for Order to Cash cycle, which is the process of receiving and fulfilling customer orders.
• Includes order processing, invoicing, payment collection, and revenue recognition

• Involves multiple departments such as sales, finance, and customer service

• Ensures timely delivery of goods or services to customers

• Example: Customer places an order, order is processed, invoice is generated, payment is received, and r
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Q2. Explain Dispute process.
Ans. 
Dispute process involves resolving disagreements between a consumer and a company regarding a financial transaction.
• Dispute process typically starts when a consumer raises a concern about a charge on their account.

• The company investigates the dispute by reviewing transaction records and communicating with the consumer.

• If the company finds an error or discrepancy, they may issue a refund or credit to resolve the dispute...read more
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Q3. What is DSO and provide it's calculation formula?
Ans. 
DSO stands for Days Sales Outstanding, a measure of how long it takes for a company to collect payment from its customers.
• DSO is calculated by dividing accounts receivable by total credit sales and multiplying by the number of days in the period.

• Formula: DSO = (Accounts Receivable / Total Credit Sales) * Number of Days

• For example, if a company has $100,000 in accounts receivable and $1,000,000 in total credit sales ove
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The ITA team will send a Versant test link that includes voice and accent assessment, email writing, typing test, scenario-based questions, and more.

Q1. Tell me something about yourself
Ans. 
I am a dedicated and experienced professional with a strong background in leadership and team management.
• Over 5 years of experience in leading teams and managing projects

• Strong communication and interpersonal skills

• Proven track record of achieving targets and driving team performance

• Passionate about mentoring and developing team members

• Completed leadership training programs such as XYZ
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Q1. Salary discussion, notice period, onboarding support
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Q1. Networking questions, basic system troubleshooting
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Q2. Incident, Service request and SLA
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