Quess Senior Analyst Interview Questions and Answers

Q1. Self introduction & salary discussion
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Q1. Question related to previous work experience and assessment questions
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Q1. Tell me about yourself
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Q2. How many years of WFM experience you carry ?
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Q1. Explain your roles and responsibilities in current role?
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Q2. What are WFM tools you worked on
Ans. 
I have experience working with Genesys WFM and Aspect WFM tools.
• Genesys WFM

• Aspect WFM
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Q3. What is workload
Ans. 
Workload refers to the amount of work that needs to be completed within a specific time frame.
• Workload can include tasks, projects, assignments, or responsibilities that an individual or team is expected to complete.

• It is important to manage workload effectively to prevent burnout and ensure tasks are completed efficiently.

• Factors that can impact workload include deadlines, complexity of tasks, available resources, and...read more
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Q4. Explain the scheduling process in Verint
Ans. 
The scheduling process in Verint involves creating schedules for employees based on their availability and business needs.
• Verint's scheduling process includes inputting employee availability, shift preferences, and business requirements into the scheduling system.

• The system then generates optimized schedules that meet both employee preferences and business needs.

• Managers can make manual adjustments to the schedules as ...read more
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Q5. Why you are leaving current organization
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Q1. What do you do when ASA is going about threshold
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Q2. Explain about short term forecasting
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Short term forecasting involves predicting future trends or events in the near future, typically within a time frame of days to weeks.
• Short term forecasting is used to anticipate immediate changes in demand, sales, or other variables.

• It relies on recent data and trends to make accurate predictions for the short term.

• Common methods for short term forecasting include time series analysis, moving averages, and exponential...read more
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Questions about basic WFM

Q1. How will you manage the work?
Ans. 
I will manage the work by prioritizing tasks, delegating responsibilities, and maintaining open communication with team members.
• Create a to-do list and prioritize tasks based on urgency and importance

• Delegate tasks to team members based on their strengths and workload

• Maintain open communication with team members to ensure everyone is on the same page

• Regularly assess progress and adjust plans as needed

• Use time managemen...read more
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Q2. What's your previous experience?
Ans. 
I have 5 years of experience in data analysis and reporting for a financial services company.
• Worked with large datasets to identify trends and patterns

• Created reports and dashboards using Excel and Tableau

• Collaborated with cross-functional teams to provide insights and recommendations

• Developed and maintained data models for forecasting and budgeting

• Conducted ad-hoc analysis to support business decisions
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