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Practo

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Practo Product Support Specialist Interview Questions and Answers

Updated 11 Jan 2024

Practo Product Support Specialist Interview Experiences

3 interviews found

Product Support Specialist Interview Questions & Answers

user image Subhankar Dey

posted on 11 Jan 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jul 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

Basic questions regarding past experiences, hobbies and goals

Round 2 - One-on-one 

(3 Questions)

  • Q1. Mock call on medicine delivery issue
    • Add your answer
  • Q2. Customer Handling Pitch
    • Add your answer
  • Q3. How to connect with clients
  • Ans. 

    Connecting with clients requires active listening, clear communication, and building trust.

    • Listen actively to their concerns and needs

    • Communicate clearly and effectively, using language they understand

    • Build trust by being reliable, responsive, and transparent

    • Show empathy and understanding for their situation

    • Provide personalized solutions and follow-up support

    • Maintain regular communication to stay informed and address a...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Topics to prepare for Practo Product Support Specialist interview:
  • Customer Relationship
  • Advanced Excel
Interview preparation tips for other job seekers - One should know fluent English, customer handling over phone calls, Google/excel sheet experience, email etiquette, internet usage

Product Support Specialist Interview Questions & Answers

user image Anonymous

posted on 11 Jan 2024

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jan 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Introduction about yourself
    • Add your answer
Round 2 - Behavioral 

(1 Question)

  • Q1. About company and previous experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please donot join this company and don't waste your carrier. Join other company and work

Product Support Specialist Interview Questions Asked at Other Companies

asked in AppsFlyer
Q1. How will you explain the new product in simple terms? give exampl ... read more
View answer (1)
asked in AppsFlyer
Q2. What is Appsflyer and how did you come to know about it?
View answer (1)
asked in Practo
Q3. How to connect with clients
View answer (1)
asked in Verificient Technologies
Q4. What is TCP/IP
View answer (1)
asked in Ericsson
Q5. Technical support for linux
View answer (1)
View All

Product Support Specialist Interview Questions & Answers

user image Anonymous

posted on 11 Jul 2021

I applied via Indeed and was interviewed in Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Write a mail on given concept
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy interview, Join if you are looking for a temporary job ,no job security will hire during requirements and will say bye in middle suddenly.

Top trending discussions

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Engineering - Software & QA
2w
crunchyroller
Verified Icon
·
works at
E6 Data Computing
Help me decide
Company type: Product based Startup Funding Level: Series A (10 million dollars) Base pay: 65L/yr Joining bonus: 2L Work: very good Work pressure: very high and hectic Status: Joined already and working Company type: Product based MNC Funding Level: Publicly listed in NYSE Base pay: 60L/yr Joining bonus: 5L Yearly Bonus: 9L worth of company stocks. RSU: $46,000 vested for 4 years WFH Setup: ₹33,000 one time. Work: don’t know but can’t be as good as the current organisation Work pressure: known for good work culture and WLB Status: Offered a role but not sure what to do.
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Practo Interview FAQs

How many rounds are there in Practo Product Support Specialist interview?
Practo interview process usually has 2-3 rounds. The most common rounds in the Practo interview process are Resume Shortlist, Aptitude Test and One-on-one Round.
How to prepare for Practo Product Support Specialist interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Practo. The most common topics and skills that interviewers at Practo expect are Product Support, Customer Experience, Ticketing, customer support and Customer Satisfaction.
What are the top questions asked in Practo Product Support Specialist interview?

Some of the top questions asked at the Practo Product Support Specialist interview -

  1. How to connect with clie...read more
  2. Mock call on medicine delivery is...read more
  3. Write a mail on given conc...read more

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based on 2 interviews

Interview experience

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Practo Product Support Specialist Salary
based on 137 salaries
₹2 L/yr - ₹5 L/yr
48% less than the average Product Support Specialist Salary in India
View more details

Practo Product Support Specialist Reviews and Ratings

based on 26 reviews

3.5/5

Rating in categories

2.9

Skill development

3.3

Work-life balance

2.7

Salary

2.7

Job security

3.2

Company culture

2.5

Promotions

2.9

Work satisfaction

Explore 26 Reviews and Ratings
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