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Practo Product Support Specialist Interview Questions and Answers
Practo Product Support Specialist Interview Experiences
3 interviews found
Subhankar Dey
Selected
I applied via Referral and was interviewed in Jul 2022. There were 2 interview rounds.
Basic questions regarding past experiences, hobbies and goals
(3 Questions)
- Q1. Mock call on medicine delivery issue
- Q2. Customer Handling Pitch
- Q3. How to connect with clients
- Ans.
Connecting with clients requires active listening, clear communication, and building trust.
Listen actively to their concerns and needs
Communicate clearly and effectively, using language they understand
Build trust by being reliable, responsive, and transparent
Show empathy and understanding for their situation
Provide personalized solutions and follow-up support
Maintain regular communication to stay informed and address a...
Interview Preparation Tips
- Customer Relationship
- Advanced Excel
Selected
I applied via Referral and was interviewed before Jan 2023. There were 2 interview rounds.
(1 Question)
- Q1. Introduction about yourself
(1 Question)
- Q1. About company and previous experience
Interview Preparation Tips
I applied via Indeed and was interviewed in Jan 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Write a mail on given concept
Interview Preparation Tips
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Interview questions from similar companies
(2 Questions)
- Q1. Introduce yourself
- Ans.
I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing excellent service.
Over 5 years of experience in customer support roles
Skilled in resolving customer complaints and issues in a timely manner
Excellent communication and problem-solving skills
Proficient in using CRM systems and ticketing platforms
Received multiple awards for outstanding customer
- Q2. Tell me the qualities of a good customer support executive?
- Ans.
A good customer support executive should possess excellent communication skills, empathy, patience, problem-solving abilities, and product knowledge.
Excellent communication skills - ability to listen actively and convey information clearly
Empathy - understanding and relating to customers' emotions and concerns
Patience - ability to remain calm and composed in challenging situations
Problem-solving abilities - finding sol...
(2 Questions)
- Q1. What is women empowerment
- Ans.
Women empowerment is the process of enabling women to have control over their lives and make their own decisions.
Women empowerment involves promoting gender equality and providing opportunities for women to participate fully in society.
It includes ensuring access to education, healthcare, employment, and political representation for women.
Empowering women can lead to positive social and economic outcomes for individual...
- Q2. Tell me something about your city
- Ans.
My city is known for its rich history, diverse culture, and vibrant food scene.
Historical landmarks such as the old town square and ancient temples
Cultural festivals celebrating traditions from different regions
Local markets offering a variety of street food and traditional dishes
Selected
I applied via Referral and was interviewed in Mar 2024. There was 1 interview round.
(1 Question)
- Q1. No question only typing speed
Interview Preparation Tips
I was interviewed in Oct 2023.
(2 Questions)
- Q1. As you like ok
- Q2. Any question for me
(4 Questions)
- Q1. I am very confident . I am ready
- Q2. I am hard working.
- Q3. I am good listener
- Q4. I am cold gusy
Selected
I applied via Recruitment Consulltant and was interviewed in Jul 2023. There were 4 interview rounds.
(3 Questions)
- Q1. Briefing about company, roles and responsibility and personal interview a d salary expectation
- Q2. Tell me about your yourself
- Q3. What are your salary expectation
(2 Questions)
- Q1. More detail info about company
- Q2. Personal as well as english proficiency
(1 Question)
- Q1. Formal Intro to team leader
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed in Jul 2023. There were 3 interview rounds.
Basic questions and some grammatical type questions are also there ....
(1 Question)
- Q1. Why you need job ? What is your education qualification in college? Experience in this field
Interview Preparation Tips
- Grammatical
(1 Question)
- Q1. 1.Basic questions related to sql
Customer Support Executive Interview Questions & Answers
Paisabazaar.com
Anonymous
posted on 22 Jan 2023
Selected
I applied via Naukri.com and was interviewed in Jul 2022. There were 2 interview rounds.
(5 Questions)
- Q1. Tell about your self?
- Ans. First ofall thank you for giving this opportunity. My name is Sachin Sahani. I am currently living in my home town Ballia in Uttar Pradesh. Now, telling about my Schooling. I have completed my 10th from CBSE BOARD in 2017. I have completed my 12th from State Board. Now telling about my strength. I am a goal oriented person and I am always try to find a creative solution of problems within the limited time. Now telling ...
- Q2. How to sell any things to a customer?
- Ans.
To sell anything to a customer, understand their needs, highlight the benefits, and create a sense of urgency.
Listen to the customer's needs and tailor your pitch accordingly
Highlight the benefits and unique selling points of the product
Create a sense of urgency by emphasizing limited availability or time-sensitive deals
Address any concerns or objections the customer may have
Close the sale by asking for the customer's ...
- Q3. I think sell is tree. Like small plants to grow and last position of grows is hard and strong. That's like sell. We are sell anything to anyone. First ofall we know to customer what needs of customer. Then...
- Ans.
The question seems to be about the process of selling and understanding customer needs.
Selling involves understanding the customer's needs and offering a solution
The process of selling can involve identifying potential customers and reaching out to them
Building relationships with customers can lead to repeat business and positive word-of-mouth
Effective communication and active listening are important skills for a custo
- Q4. Are you Fresher or Experienced?
- Ans. I am a Fresher. That's okk. Or You says Experienced.
- Q5. Tell about you experienced that your knowledge ?
- Ans. Now tell you experienced details briefly and be confident don't nervous.
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Practo Product Support Specialist Interview Process
based on 2 interviews
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Practo Product Support Specialist Reviews and Ratings
based on 26 reviews
Rating in categories
|
Business Development Manager
245
salaries
|  ₹3 L/yr - ₹9.6 L/yr |
|
Product Support Specialist
135
salaries
| ₹1 L/yr - ₹5 L/yr |
|
Territory Sales Manager
111
salaries
| ₹3 L/yr - ₹10 L/yr |
|
Team Lead
61
salaries
| ₹4 L/yr - ₹14 L/yr |
|
Assistant Area Manager
58
salaries
| ₹5 L/yr - ₹14 L/yr |
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