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Practo Product Support Specialist Interview Questions and Answers

Updated 11 Jan 2024

Practo Product Support Specialist Interview Experiences

3 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jul 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

Basic questions regarding past experiences, hobbies and goals

Round 2 - One-on-one 

(3 Questions)

  • Q1. Mock call on medicine delivery issue
  • Q2. Customer Handling Pitch
  • Q3. How to connect with clients
  • Ans. 

    Connecting with clients requires active listening, clear communication, and building trust.

    • Listen actively to their concerns and needs

    • Communicate clearly and effectively, using language they understand

    • Build trust by being reliable, responsive, and transparent

    • Show empathy and understanding for their situation

    • Provide personalized solutions and follow-up support

    • Maintain regular communication to stay informed and address a...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Practo Product Support Specialist interview:
  • Customer Relationship
  • Advanced Excel
Interview preparation tips for other job seekers - One should know fluent English, customer handling over phone calls, Google/excel sheet experience, email etiquette, internet usage
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jan 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Introduction about yourself
Round 2 - Behavioral 

(1 Question)

  • Q1. About company and previous experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Please donot join this company and don't waste your carrier. Join other company and work

Product Support Specialist Interview Questions Asked at Other Companies

asked in AppsFlyer
Q1. How will you explain the new product in simple terms? give exampl ... read more
asked in AppsFlyer
Q2. What is Appsflyer and how did you come to know about it?
asked in Practo
Q3. How to connect with clients
asked in Ericsson
Q5. Technical support for linux

I applied via Indeed and was interviewed in Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Write a mail on given concept

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy interview, Join if you are looking for a temporary job ,no job security will hire during requirements and will say bye in middle suddenly.

Interview questions from similar companies

Software Engineer Interview Questions & Answers

Medlife user image nerella saikrishna

posted on 9 Jan 2016

Interview Questionnaire 

12 Questions

  • Q1. Insert a node in a Linked List, if a pointer to a node(it's not a head pointer) of Linked List is given.
  • Q2. What is the Time Complexity of Binary Search and it's derivation
  • Ans. 

    Binary Search has a time complexity of O(log n) and is derived from dividing the search space in half at each step.

    • Binary Search is a search algorithm that works on sorted arrays.

    • It starts by comparing the target value to the middle element of the array.

    • If the target value is smaller, the search continues on the lower half of the array.

    • If the target value is larger, the search continues on the upper half of the array.

    • T...

  • Answered by AI
  • Q3. Write code for QuickSort
  • Ans. 

    QuickSort is a sorting algorithm that uses divide and conquer approach.

    • Choose a pivot element from the array

    • Partition the array into two sub-arrays, one with elements less than the pivot and one with elements greater than the pivot

    • Recursively apply the above steps to the sub-arrays

    • Combine the sorted sub-arrays to get the final sorted array

  • Answered by AI
  • Q4. Write code for Fibonacci Series using Recursion, Iteration and Dynamic Programming
  • Ans. 

    Code for Fibonacci Series using Recursion, Iteration and Dynamic Programming

    • Recursion: Define a function that calls itself with the previous two numbers in the series as arguments

    • Iteration: Use a loop to calculate the series by adding the previous two numbers in each iteration

    • Dynamic Programming: Store the previous two numbers in variables and use them to calculate the next number in the series

  • Answered by AI
  • Q5. How to implement an operation with Stacks which will be similar to Queue
  • Ans. 

    Implementing a Queue using Stacks

    • Use two stacks to implement a queue

    • Push elements onto the first stack

    • When dequeuing, pop all elements from the first stack and push onto the second stack

    • Pop the top element from the second stack to dequeue

    • If the second stack is empty, pop all elements from the first stack and push onto the second stack

  • Answered by AI
  • Q6. Write code for MergeSort
  • Ans. 

    MergeSort is a divide and conquer algorithm that sorts an array of strings.

    • Divide the array into two halves

    • Recursively sort the two halves

    • Merge the sorted halves

  • Answered by AI
  • Q7. 2 types of detective ball puzzles
  • Q8. 25 Horses, 5 Tracks, 3 Fastest Puzzle
  • Q9. How the letters of a text are determined(Basically about OCR)
  • Q10. Write code for Insertion Sort and Selection Sort and find their time complexities and also the cases where their usage is efficient
  • Q11. Explain about Counting Sort
  • Ans. 

    Counting Sort is a sorting algorithm that sorts elements by counting the number of occurrences of each unique element.

    • Count the occurrences of each element in the array

    • Calculate the cumulative sum of the counts

    • Place each element in the sorted array based on its count and cumulative sum

    • Time complexity is O(n+k) where n is the number of elements and k is the range of input

    • Example: Sort an array of strings based on their

  • Answered by AI
  • Q12. When we type a part of a word in chrome, how is it able to show all the types of words, which are consisted of that part
  • Ans. 

    Chrome uses an algorithm to predict and suggest words based on user input.

    • Chrome's algorithm uses a combination of user history, bookmarks, and popular searches to predict and suggest words.

    • The algorithm also takes into account the frequency and recency of the user's input.

    • Chrome's suggestion feature is powered by Google's Autocomplete API, which uses machine learning to predict and suggest words.

    • The suggestions are di...

  • Answered by AI

Interview Preparation Tips

Round: Technical Interview
Experience: First Question, at the start I was not able to answer and he gave me an hint(He asked me the insertion in an array). So, I got the idea for the insertion in Linked List and was able to answer it.
Remaining questions, I was able to answer confidently.
Tips: Take your own time in answering a question and be clear over your answer before telling about the code that you have written.
If you don't know an answer for some question, just keep telling him simple cases(which are valid), so that the interviewer will sometimes try to guide you through the solution.

Round: Technical Interview
Experience: I was able to answer all the questions confidently, since I know the answers for them, But the last question was out of my scope and I explained based on my intuition and knowledge.
Tips: Take your own time in answering a question and be clear over your answer before telling about the code that you have written.
If you don't know an answer for some question, just keep telling him simple cases(which are valid), so that the interviewer will sometimes try to guide you through the solution.

Round: Technical Interview
Experience: I have given the answers for 1&2 questions with clear explanation. And the third question is again out of my scope and I explained this also based intuition.
Tips: Take your own time in answering a question and be clear over your answer before telling about the code that you have written.
If you don't know an answer for some question, just keep telling him simple cases(which are valid), so that the interviewer will sometimes try to guide you through the solution.

General Tips: Take your own time in answering a question and be clear over your answer before telling about the code that you have written.
If you don't know an answer for some question, just keep telling him simple cases(which are valid), so that the interviewer will sometimes try to guide you through the solution.
Skill Tips: Take your own time in answering a question and be clear over your answer before telling about the code that you have written.
If you don't know an answer for some question, just keep telling him simple cases(which are valid), so that the interviewer will sometimes try to guide you through the solution.
Skills: Logical Puzzles, Algorithms And DataStructures
College Name: IIT Madras
Motivation: 1. Primary Reason: Passionate about Programming and Problem solving.
2. The profile is software Engineer.
3. You can see your idea, having an impact on the society which is possible with this type of company.
4. And a good package.
Funny Moments: Nothing Really...

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
Selected Selected

I applied via Campus Placement

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Coding Test 

1 Hour 2 Medium Coding Question and few DB OOPS OS Questions on Hackerearth

Round 3 - One-on-one 

(2 Questions)

  • Q1. Coding 1 : 1 Round
  • Q2. 2 Sum, 3 Sum, Maximum Sum Subarray
Round 4 - Behavioral 

(2 Questions)

  • Q1. Questions based on Resume, OOPS, Databases, OS
  • Q2. ACID Properties, Keys questions, Semaphore mutex
Interview experience
4
Good
Difficulty level
-
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed in Nov 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all Resume tips
Round 2 - Coding Test 

Questions were based on Computer Science Fundamentals, Coding and SQL

Round 3 - Technical 

(1 Question)

  • Q1. 3 coding questions, 1 MCQ of data structures and 1 SQL
Round 4 - Behavioral 

(1 Question)

  • Q1. 1 coding question, other questions were based on my projects and hr based questions

Interview Questionnaire 

2 Questions

  • Q1. About sdlc
  • Q2. About web development
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - Technical 

(3 Questions)

  • Q1. He asked to invert a binary tree
  • Q2. Deep dive in projects
  • Q3. Asked me indept js questions

Interview Preparation Tips

Topics to prepare for PharmEasy Software Engineer interview:
  • Binary search
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jul 2023. There were 3 interview rounds.

Round 1 - Coding Test 

Coding round and technical questions

Round 2 - Coding Test 

Some technical questions and few questions related to past projects

Round 3 - HR 

(1 Question)

  • Q1. Managerial questions
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Approached by Company and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Create pagination component using an api show the data for the pages
  • Ans. 

    Create a pagination component using an API to display data for different pages.

    • Use API to fetch data for each page

    • Implement pagination logic to display data for each page

    • Allow users to navigate between pages

  • Answered by AI

Skills evaluated in this interview

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Practo Interview FAQs

How many rounds are there in Practo Product Support Specialist interview?
Practo interview process usually has 2-3 rounds. The most common rounds in the Practo interview process are Behavioral, Resume Shortlist and Aptitude Test.
How to prepare for Practo Product Support Specialist interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Practo. The most common topics and skills that interviewers at Practo expect are Product Support, Customer Experience, Ticketing, customer support and Customer Satisfaction.
What are the top questions asked in Practo Product Support Specialist interview?

Some of the top questions asked at the Practo Product Support Specialist interview -

  1. How to connect with clie...read more
  2. Mock call on medicine delivery is...read more
  3. Write a mail on given conc...read more

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Practo Product Support Specialist Interview Process

based on 2 interviews

Interview experience

2.5
  
Poor
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Practo Product Support Specialist Salary
based on 137 salaries
₹2 L/yr - ₹5 L/yr
48% less than the average Product Support Specialist Salary in India
View more details

Practo Product Support Specialist Reviews and Ratings

based on 26 reviews

3.5/5

Rating in categories

2.9

Skill development

3.3

Work-life balance

2.7

Salary

2.7

Job security

3.2

Company culture

2.5

Promotions

2.9

Work satisfaction

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