Powerweave Back Office Executive Interview Questions and Answers

Q1. What is customers
Ans. 
Customers are individuals or entities who purchase goods or services from a business.
• Customers play a crucial role in the success of a business by providing revenue.

• Building strong relationships with customers can lead to repeat business and referrals.

• Understanding customer needs and preferences is essential for providing excellent service.

• Examples: A person buying a new phone from a store, a company hiring a catering
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Q1. What is customer service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving complaints, and providing guidance on products or services.

• It is important to be patient, empathetic, and knowledgeable when dealing with customers.

• Examples of good customer service include prompt responses to queries, personalized interactions, and
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About Your Experience and Personal Skills , Behaviour, Communication skills, Hygiene

Q1. Tell me about yourself
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Q2. Tell me something that not written in your cv
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Q3. Why do you want to join bpo
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Q4. Where you want to see yourself in next 5 years
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Q5. What was your job role in previous organisation tell me in briief
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Q6. Why should we hire you?
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Customer care of aus billing process