Infosys BPM Back Office Executive Interview Questions and Answers

Q1. Tell me yourself
Ans. 
I am a detail-oriented professional with strong organizational skills and a passion for efficiency.
• I have a Bachelor's degree in Business Administration

• I have 3 years of experience working in back office operations

• I am proficient in Microsoft Office Suite and have strong data entry skills
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Q2. Family background
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Q3. What is your purpose?
Ans. 
My purpose is to efficiently manage and streamline back office operations to ensure smooth functioning of the organization.
• To handle administrative tasks such as data entry, record maintenance, and document processing

• To support front office staff with their day-to-day operations

• To ensure compliance with company policies and procedures

• To contribute to the overall efficiency and productivity of the organization
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Q4. Typing speed counting
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Q5. All questions answer
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Mcat, essay writing about any given topic.

Varsant, e-mail writing.

Q1. About your self
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Q2. What do you want this job?
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Q1. Hr will ask about yourself and what you know about the company
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Q2. Are you comfortable in rotational shift and all about your resume
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Then hr will share a link in email for aptitude test there are 3 parts 1 is for 15 minutes English grammar then 15 minutes basic knowledge then 5 minutes computer knowledge

Q1. Manger will ask basic questions like do you have space in your home for work and all the things you write in your resume
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Q1. Normal interview questions
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Q2. Tell me about your self
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Q1. What is customers
Ans. 
Customers are individuals or entities who purchase goods or services from a business.
• Customers play a crucial role in the success of a business by providing revenue.

• Building strong relationships with customers can lead to repeat business and referrals.

• Understanding customer needs and preferences is essential for providing excellent service.

• Examples: A person buying a new phone from a store, a company hiring a catering
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Q1. What is customer service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving complaints, and providing guidance on products or services.

• It is important to be patient, empathetic, and knowledgeable when dealing with customers.

• Examples of good customer service include prompt responses to queries, personalized interactions, and
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Self knowledge ,Ani journal knowledge

Q1. Some Personnel and basic questions
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Q2. Tell us why you want to join Company and why we hire you
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