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Ekart Logistics Back Office Executive Interview Questions and Answers

Updated 2 Apr 2021

Ekart Logistics Back Office Executive Interview Experiences

2 interviews found

Interview Questionnaire 

3 Questions

  • Q1. What is e-commerce?
  • Ans. 

    E-commerce refers to buying and selling of goods and services online.

    • E-commerce involves online transactions through websites or mobile apps.

    • It eliminates the need for physical stores and allows businesses to reach a wider audience.

    • Examples include Amazon, Flipkart, and Alibaba.

    • It offers convenience, easy accessibility, and often lower prices for consumers.

    • Security concerns and lack of personal touch are some of the ch

  • Answered by AI
  • Q2. How would you react when the customer shows his anger on call?
  • Ans. 

    I would remain calm and empathetic, listen to their concerns, apologize for any inconvenience caused, and offer a solution.

    • Remain calm and composed

    • Listen attentively to their concerns

    • Apologize for any inconvenience caused

    • Offer a solution to resolve the issue

    • Show empathy towards the customer's situation

    • Avoid arguing or getting defensive

    • Maintain a professional tone throughout the call

  • Answered by AI
  • Q3. When the orders are not delivered on time how would you react?

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing but be confident with your idea what you are going to share

I applied via Referral and was interviewed in Aug 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. My self
  • Q2. Have you ever work with any other companies
  • Q3. Tell me something about flipkart

Interview Preparation Tips

Interview preparation tips for other job seekers - It's good

Back Office Executive Interview Questions Asked at Other Companies

asked in Tourency
Q1. Which tools or software do you use to streamline processes and ta ... read more
asked in Tourency
Q2. How do you prioritize and manage multiple tasks in a fast paced e ... read more
Q3. How would you react when the customer shows his anger on call?
Q4. What is balance sheet? What is mutual fund? About yourself? Famil ... read more
asked in Foodcosta
Q5. 1. if you get 10 lakh rs so ho hoe will it spend you that they gi ... read more

Interview questions from similar companies

I applied via Approached by Company

Interview Preparation Tips

General Tips: Interviewver too much concentrated on my innovative skill and productivity on job
Working style ,Decision Taking ,
Co Ordination with Team Mates.
My best Knowledge helped me too over come all formalities which required by Interviewver
Skills: Ability To Work In A Team, Communication, Body Language, Problem Solving, Analytical Skills, Leadership, Presentation Skills, Time Management, Decision Making Skills
Duration: <1 week

I applied via Referral and was interviewed in Aug 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. How to unload 12 FTL vehicle with 6 manpower in your shift?
  • Ans. 

    To unload 12 FTL vehicle with 6 manpower, divide the work into teams and assign specific tasks to each team.

    • Divide the manpower into two teams of three each

    • Assign one team to unload the first six vehicles while the other team unloads the remaining six

    • Each team can further divide the work by assigning specific tasks such as unloading boxes or pallets

    • Use equipment such as forklifts or pallet jacks to speed up the unloadi...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Awesome

I applied via Company Website and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Operation regarding
  • Q2. Management regarding
  • Q3. Business improvement

Interview Preparation Tips

Interview preparation tips for other job seekers - Nic

I applied via Referral and was interviewed before Sep 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Why you left your privious company
  • Q2. Why we give you this job give a solid reson
  • Q3. What is the bad habits and good habits you have
  • Q4. Tell me about your self

Interview Preparation Tips

Interview preparation tips for other job seekers - When you give interview always think positive and if you know the ans then give don't make over smart or over confidence there and use politeness and do the phone silent that time

I applied via LinkedIn and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Coding Test 

Personality Development

Interview Preparation Tips

Interview preparation tips for other job seekers - Management need to be work on ground level staff mentality

I applied via Naukri.com and was interviewed in Sep 2020. There were 5 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. Logistics Operation Dispatch Case scenario Topic
  • Q2. How to handle angry Client's
  • Ans. 

    Listen actively, empathize, apologize, offer solutions, and follow up.

    • Listen actively to the client's concerns and let them vent their frustrations.

    • Empathize with the client's situation and acknowledge their feelings.

    • Apologize for any inconvenience caused and take responsibility for the issue.

    • Offer solutions to resolve the problem and ask for their input.

    • Follow up with the client to ensure their satisfaction and build

  • Answered by AI
  • Q3. How is you Hindi speaking level of communication?
  • Q4. About last company?
  • Q5. Knowledge on handling teammates

Interview Preparation Tips

Interview preparation tips for other job seekers - Be cool. Share your thoughts to interviewer.

I applied via Walk-in and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. My job talent show up to date and date that's my job journey to the next day
  • Q2. No more question or extra

Interview Preparation Tips

Interview preparation tips for other job seekers - Advice or advices

I applied via Referral and was interviewed in Oct 2018. There were 3 interview rounds.

Interview Preparation Tips

Round: Resume Shortlist
Experience: My self vinod from hisar study BA from mm collage

Round: Resume Shortlist
Experience: My last working company SSN logistics pvt. Ltd Delhivery

Round: Resume Shortlist
Experience: Job description center manager

Round: Resume Shortlist
Experience: Working last 1.5 year location adampur hissar

Round: Resume Shortlist
Experience: Working in firatcry. Com as a senior supervisor location delhi

General Tips: I an working in Xpress bees since may 2015 to October 2018 sart with a off role supervisor and last as executive in operation
Skills: Body Language
Duration: 1-3 Months
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Ekart Logistics Interview FAQs

What are the top questions asked in Ekart Logistics Back Office Executive interview?

Some of the top questions asked at the Ekart Logistics Back Office Executive interview -

  1. How would you react when the customer shows his anger on cal...read more
  2. What is e-commerc...read more

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Ekart Logistics Back Office Executive Interview Process

based on 2 interviews

Interview experience

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Ekart Logistics Back Office Executive Salary
based on 25 salaries
₹1.5 L/yr - ₹3 L/yr
19% less than the average Back Office Executive Salary in India
View more details

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4.7/5

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4.7

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4.5

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4.5

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