Poonawalla Fincorp Collections Executive Interview Questions and Answers

Handling customers according to company rules and regulations.

• Understand and follow company policies and procedures

• Be polite and professional when dealing with customers

• Listen actively to customer concerns and provide appropriate solutions

• Maintain accurate records of customer interactions

• Ensure customer satisfaction while adhering to company guidelines

• Handle difficult customers with patience and empathy

• Escalate issues

I have over five years of experience in the finance sector, specializing in collections and credit management.

• Worked as a Collections Specialist for three years at XYZ Corp, improving recovery rates by 20%.

• Managed a portfolio of over 200 accounts, ensuring timely payments and reducing delinquency.

• Implemented new collection strategies that decreased average days sales outstanding (DSO) by 15 days.

• Collaborated with cross...read more

The collection process refers to the systematic approach taken by a company or organization to recover outstanding debts from customers or clients.

• The process typically involves contacting the debtor to remind them of the overdue payment and requesting immediate payment.

• If the debtor fails to respond or make the payment, collection efforts may escalate to sending formal letters, making phone calls, or even taking legal...read more