PolicyBazaar Associate CRM Interview Questions and Answers

Understanding customer pain points and demonstrating genuine care is crucial. Professionalism involves being polite, respectful, and competent. It is important to have knowledge of company products or services. Above all, problem-solving skills are essential, along with a commitment to going above and beyond to find solutions.

Q1. What is your understanding of emotional intelligence?
Ans. 
Emotional intelligence is the ability to recognize, understand, and manage emotions in oneself and others.
• Emotional intelligence involves self-awareness and self-regulation.

• It also includes empathy and social skills.

• Example: Being able to remain calm and composed in a stressful customer interaction.

• Example: Understanding and responding appropriately to a customer's emotions.
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Q2. What is the role of technical customer service?
Ans. 
Technical customer service involves providing assistance with technical issues and troubleshooting for customers.
• Assisting customers with technical issues related to products or services

• Troubleshooting problems and providing solutions

• Explaining technical information in a clear and understandable way

• Offering guidance on how to use products or services effectively

• Escalating complex technical issues to higher level suppor
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Q3. What is the difference between customer service and technical support?
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Customer service focuses on addressing general inquiries and providing assistance, while technical support deals with resolving technical issues and troubleshooting.
• Customer service involves addressing general inquiries and providing assistance with products or services.

• Technical support focuses on resolving technical issues, troubleshooting problems, and providing solutions related to technology or software.

• Customer s...read more
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Q4. What are technical skills in customer service?
Ans. 
Technical skills in customer service refer to the ability to use various tools and software to efficiently assist customers.
• Proficiency in using customer relationship management (CRM) software

• Ability to troubleshoot technical issues remotely

• Knowledge of online chat platforms and ticketing systems

• Experience with data entry and analysis for customer support

• Familiarity with social media platforms for customer interaction
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Q5. What is customer satisfaction?
Ans. 
Customer satisfaction is the measure of how happy and content a customer is with a company's products, services, and overall experience.
• Customer satisfaction is the result of meeting or exceeding customer expectations.

• It involves providing excellent customer service, resolving issues promptly, and building strong relationships with customers.

• Measuring customer satisfaction can be done through surveys, feedback forms, a...read more
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Normal fill in the bkanks

Q1. Basic questions
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Q2. Introduction about yourself and go through your experience.
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Q1. Tell me abt ur self
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Q2. Ur education back ground
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Q3. View and M> view
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The test contains 2 sections 1 section of aptitude and other section is coding with 2 coding questions.

Q1. I was asked to solve 2 DSA questions infront of the interviewer 1)subarray of length K with maximum sum. I was asked to optimise it till O(N).
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Q2. Second question is Triplet sum
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Q1. It was Hiring Manager round. It was of 30mins in which I was asked a coding question.
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Q2. Resume based questions regarding projects and our mentioned skills. They also tested the soft skills.
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Q1. Asked about one of the project.
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Q2. And then asked the question "The weakness in you which your frnds feel". Then explained the role.
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It is easy test everyone to qualify the test total number of questions is 50 and the time is 30 minutes.

General topics like social media, COVID-19, Electrical vehicles in future.

Q1. Self introduction
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Q2. About my college life
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Q1. Can you tell me your self and any previous experience work ?
Ans. My self I’m M.Vanish kumar I have a diverse background in various industries including marketing and customer services I’ve developed strong communication and problems solving skills through my previous role
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Q2. How do you handle conflicts or difficult situations at work
Ans. I believe in open and honest communication . I try to understand different perspectives and find a solution for that work for everyone involved
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Q3. Tell me your strength and weakness
Ans. My strength is my ability to adapt to new situations quickly however I’m always working on improving my public speaking skills
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Q1. About my experience, current ctc and expected ctc
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Q1. About my day to day role in the previous company
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Q2. Biggest campaign
Ans. 
My biggest campaign was a nationwide marketing campaign for a new product launch.
• Developed comprehensive marketing strategy

• Utilized multiple channels such as social media, TV, and print advertising

• Collaborated with influencers and brand ambassadors

• Analyzed data and adjusted tactics for optimal results
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