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Platinum One

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3.4

based on 106 Reviews

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Platinum One Customer Service Associate Interview Questions and Answers

Updated 11 Sep 2024

Platinum One Customer Service Associate Interview Experiences

1 interview found

Customer Service Associate Interview Questions & Answers

user image Shreedevi

posted on 31 Aug 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
-

I appeared for an interview in Sep 2023.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Work experience
    • Add your answer
Round 2 - HR 

(2 Questions)

  • Q1. Work experience
    • Add your answer
  • Q2. Product knowledge
    • Add your answer

Top trending discussions

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Interview Tips & Stories
2w
a business analyst
Best answer to give to HR on why am I on notice!
Hi, I have recently left my job and on my notice with 20 days pending. While giving interviews, when the HR asks me what's the notice I say it's 30 days (officially 60 days). But since only 20 days are left, is it better to tell them outright that I'm on notice or wait for them to ask? 1 or 2 replies I have thought of if they ask why I am already on notice is - "In my current role I was not able to leverage and improve my current skills optimally and it was detrimental to my career path of working towards Product from Business Analyst. With the decision to change company and since I have given quite a few interviews in the last 1.5 months, I decided to put down my papers in order to mitigate the risk of not getting an offer due to a longer notice period." I would like some reviews or feedback on this or is there a better answer to give so that I don't lose much leverage during the interview process. Thanks! P.S. This is for a job in India.
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Interview questions from similar companies

Senior Associate Interview Questions & Answers

Merilytics user image Anonymous

posted on 3 Sep 2022

I applied via Campus Placement and was interviewed before Sep 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

Could be a little difficult to crack. It is advised to not cheat as they have smart screening process and your chance to get an interview goes for a toss

Round 2 - Case Study 

Simple case study. It could be a little difficult to understand what the interviewer wants from the problem statement. Ask questions to clarify what they are really expecting out of you.

Round 3 - Case Study 

Simple case study. Analytical skills were tested. They don't care if you have certain skills. They want to see your problem solving approach. Again interview could be a little confusing but ask questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - The case study isn't tough. Ask as many questions as you can. It will be hard to build a structure when solving the problem as the expectations from you would be a little confusing. Have confidence and you'll crack it.

Customer Service Manager Interview Questions & Answers

Shivalik Small Finance Bank user image Anonymous

posted on 29 Mar 2024

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jul 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Only reference consider
    • Add your answer
  • Q2. No HR round only reference consider
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - My personal advice to everyone naver join shivalik Small Finance Bank. Joining Shivalik Bank was the worst decision of my career.

Customer Care Executive Interview Questions & Answers

Invensis Technologies user image Anonymous

posted on 13 Sep 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Sep 2023. There were 5 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self Introduction
    • Add your answer
  • Q2. Qualification, Job experience, About native and Goals
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Self Introduction
    • Add your answer
  • Q2. Qualification, Job Experience, About Native and Goals
    • Add your answer
Round 3 - One-on-one 

(2 Questions)

  • Q1. Self Introduction
    • Add your answer
  • Q2. Qualification, Job Experience, About Native and Goals
    • Add your answer
Round 4 - One-on-one 

(2 Questions)

  • Q1. Self Introduction
    • Add your answer
  • Q2. Qualification, Job Experience, About Native and Goals
    • Add your answer
Round 5 - One-on-one 

(2 Questions)

  • Q1. Self Introduction
    • Add your answer
  • Q2. Qualification, Job Experience, About Native and Goals
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Get the best opportunity to improve communication skills and many more things.

Customer Service Executive Interview Questions & Answers

Invensis Technologies user image Anonymous

posted on 10 Oct 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. About u r self
    • Add your answer
  • Q2. Why iam hire u
  • Ans. 

    I am a dedicated and experienced customer service professional with a proven track record of exceeding customer expectations.

    • I have X years of experience in customer service roles

    • I have a strong ability to communicate effectively with customers and resolve issues efficiently

    • I am highly organized and detail-oriented, ensuring that all customer inquiries are handled promptly and accurately

    • Answered by AI
    Add your answer

Customer Care Executive Interview Questions & Answers

Hathway user image Anonymous

posted on 9 Dec 2022

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Who do you handal an educated customer and uneducated customer

Round 3 - Technical 

(5 Questions)

  • Q1. What do you know about technology?
  • Ans. 

    I have a good understanding of technology and keep myself updated with the latest advancements.

    • I am proficient in using various software and applications.

    • I have knowledge of different operating systems such as Windows, MacOS, and Linux.

    • I am familiar with basic coding languages like HTML, CSS, and JavaScript.

    • I have experience in troubleshooting technical issues and providing solutions.

    • I keep myself updated with the late...

    • Answered by AI
    Add your answer
  • Q2. What do you think about our company?
    • Add your answer
  • Q3. What can we do to increase our profit?
  • Ans. 

    To increase profit, we can focus on increasing sales, reducing costs, and improving customer retention.

    • Implement targeted marketing campaigns to attract new customers

    • Streamline operations to reduce expenses

    • Offer loyalty programs and incentives to retain existing customers

    • Explore new revenue streams or partnerships

    • Analyze and optimize pricing strategies

    • Invest in employee training and development to improve customer serv...

    • Answered by AI
    Add your answer
  • Q4. Why you want to get this job?
    • Add your answer
  • Q5. What do you think about other company's?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are capable and it deserve a job you you should get it ,work hard for the company do your best and get your dream job.

Customer Service Executive Interview Questions & Answers

Mobikwik user image Anonymous

posted on 12 Sep 2022

I applied via Company Website and was interviewed before Sep 2021. There were 3 interview rounds.

Round 1 - Coding Test 

Mobikwik zip code contact with payment refund related contact now, XXXXX

Round 2 - Aptitude Test 

Call ? XXXXX all issue with

Round 3 - One-on-one 

(8 Questions)

  • Q1. Customer care contact now
    • Add your answer
  • Q2. All issue solve now call me
    • Add your answer
  • Q3. XXXXX all issue with my friends
    • Add your answer
  • Q4. Or email and credit card and the rest
    • Add your answer
  • Q5. Good day call me sir
    • Add your answer
  • Q6. Customer service support
    • Add your answer
  • Q7. Mobikwik refund related
    • Add your answer
  • Q8. Zop balance Atibete and any
    • Add your answer

Interview Preparation Tips

Topics to prepare for Mobikwik Customer Service Executive interview:
  • call now mobikwik refund related
  • XXXXX and any problem s
Interview preparation tips for other job seekers - Mobikwik customer care contact now call us toll free helpline Number 0797-3317-663 And Any problem Solving 24*7 hours available

Process Associate Interview Questions & Answers

AXA Business Services user image BS Styles

posted on 26 Jan 2025

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. What is heart specialist called?
    • Add your answer

Associate Interview Questions & Answers

AXA Business Services user image nalini s bhat

posted on 19 Feb 2021

I applied via Naukri.com and was interviewed in Jan 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Why should we hire you..?when so many people are waiting
    • View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - No advice,just be confident

Analyst Interview Questions & Answers

Aabasoft user image Anonymous

posted on 17 Feb 2022

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Quantitive question

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare good for the aptitude test
More about working at Platinum One

Platinum One Interview FAQs

How many rounds are there in Platinum One Customer Service Associate interview?
Platinum One interview process usually has 2 rounds. The most common rounds in the Platinum One interview process are HR.

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Platinum One Customer Service Associate Interview Process

based on 1 interview

Interview experience

5
  
Excellent
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Platinum One Customer Service Associate Salary
based on 4 salaries
₹2 L/yr - ₹2.8 L/yr
22% less than the average Customer Service Associate Salary in India
View more details

Platinum One Customer Service Associate Reviews and Ratings

based on 1 review

5.0/5

Rating in categories

5.0

Skill development

4.0

Work-life balance

5.0

Salary

5.0

Job security

5.0

Company culture

4.0

Promotions

5.0

Work satisfaction

Explore 1 Review and Rating
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