Interview Questions

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Employer? Claim Account for FREE

Oreta

Compare button icon Compare button icon Compare
3.2

based on 18 Reviews

Filter interviews by

Oreta Service Delivery Manager Interview Questions and Answers

Updated 9 Jun 2023

Oreta Service Delivery Manager Interview Experiences

1 interview found

Service Delivery Manager Interview Questions & Answers

user image Anonymous

posted on 9 Jun 2023

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. ITIL related questions , basically on P1 handling ?
    • Add your answer
  • Q2. Change management questions were asked
    • Add your answer

Top trending discussions

View All
Interview Tips & Stories
2w
amanchoudhari
Verified Icon
·
student at
Pune Institute of Computer Technology, Pune
SAP Labs Interview Experience | On-Campus | SAP Basis Consultant
I participated in SAP Labs' 2025 placement drive at Pune Institute of Computer Technology (PICT) for the SAP Basis Consultant role. The process included three rounds: an aptitude + CS fundamentals test, a group discussion (GD), and a technical + HR interview. In the GD, I confidently initiated the discussion on "Being Famous vs Being Knowledgeable," supporting my points with examples. During the interview, I discussed my resume, internship experience with Node.js, PostgreSQL, and Prisma ORM, and machine learning models like Random Forest Regression. I also explained my problem-solving approach and adaptability to new technologies. I was one of the five students selected, and it was a great learning experience. My advice to future aspirants: Be thorough with your resume, practice aptitude and CS fundamentals, and work on communication skills. #Experiences #interviewexperiences #Experiences-QnA
Got a question about Oreta?
Ask anonymously on communities.

Interview questions from similar companies

Service Delivery Manager Interview Questions & Answers

Capgemini user image Anonymous

posted on 23 Apr 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Mar 2024.

Round 1 - Technical 

(2 Questions)

  • Q1. ITIL Based questions like - principles followed. Which concepts have been applied?
    • Add your answer
  • Q2. Life cycle management and touch based all the topics from cost, budgeting, managing, change management processes.
    • Add your answer
Round 2 - Technical 

(3 Questions)

  • Q1. Previous Experience and Challenges.
    • Add your answer
  • Q2. How are metrics tracked.
  • Ans. 

    Metrics are tracked using a combination of automated tools, manual data collection, and regular reporting.

    • Utilize automated monitoring tools to track key performance indicators in real-time

    • Collect data manually through surveys, interviews, and observations to gather qualitative feedback

    • Generate regular reports to analyze trends, identify areas for improvement, and make data-driven decisions

    • Implement a balanced scorecar...

    • Answered by AI
    Add your answer
  • Q3. Rest all on the expectations and when can I join.
    • Add your answer

Service Delivery Manager Interview Questions & Answers

Accenture user image Anonymous

posted on 15 Oct 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via campus placement at Delhi University - Lady Shree Ram College (LSR) and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

1 hour contained 6 sections of lrdi varc etc

Round 2 - cv shortlist 

(2 Questions)

  • Q1. Give a brief introduction
  • Ans. 

    I have over 5 years of experience in service delivery management, ensuring high-quality service delivery to clients.

    • Managed a team of 20+ service delivery professionals

    • Implemented process improvements resulting in 20% increase in client satisfaction

    • Developed and maintained strong client relationships

    • Answered by AI
    Add your answer
  • Q2. Why should we hire you?
  • Ans. 

    I have a proven track record of successfully managing service delivery, ensuring high levels of customer satisfaction and operational efficiency.

    • Extensive experience in service delivery management

    • Strong leadership and communication skills

    • Ability to drive process improvements and optimize resources

    • Track record of meeting and exceeding KPIs and SLAs

    • Example: Successfully implemented a new ticketing system that improved re

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident

Service Delivery Manager Interview Questions & Answers

Cognizant user image abhi teja

posted on 21 Feb 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Explain a value added project delivered and what is the impact
  • Ans. 

    Implemented a new ticketing system to streamline support processes

    • Researched and selected a suitable ticketing system based on company needs

    • Customized the system to align with existing workflows and processes

    • Provided training to staff on how to use the new system effectively

    • Monitored and evaluated the impact of the new system on response times and customer satisfaction

    • Resulted in a 20% decrease in average resolution ti...

    • Answered by AI
    Add your answer
  • Q2. If you have to set up a new process from a client, what approach would you follow
  • Ans. 

    I would start by understanding the client's requirements, documenting the process, identifying stakeholders, creating a project plan, implementing the process, and continuously monitoring and improving it.

    • Understand the client's requirements and objectives

    • Document the process flow and key steps

    • Identify stakeholders and their roles

    • Create a project plan with timelines and milestones

    • Implement the process with clear commun...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident about the past experience and projects. Quantify the results delivered

Service Delivery Manager Interview Questions & Answers

HCLTech user image Anonymous

posted on 16 Apr 2024

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Oct 2023. There were 3 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Automation habdled
    • Add your answer
Round 2 - Technical 

(1 Question)

  • Q1. Approach on service desk delivery
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Salary negotiation
    • Add your answer

Service Delivery Manager Interview Questions & Answers

TCS user image Anonymous

posted on 30 Apr 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Why TCS and not any other IT services
  • Ans. 

    TCS is a global leader in IT services with a proven track record of delivering high-quality solutions to clients worldwide.

    • TCS has a strong reputation for delivering innovative and reliable IT services

    • TCS has a global presence with a large pool of skilled professionals

    • TCS has a proven track record of successful project delivery for a wide range of clients

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - know about the organisation, it's culture, it's products and be yourself

Service Delivery Manager Interview Questions & Answers

Teleperformance user image Snehashis Ghosh

posted on 13 Nov 2022

I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Operations & People Management
    • Add your answer
  • Q2. Process & Business Improvements, Client Management.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Teleperformance is a brilliant Organization to be a part of. Extremely people centric and Customer and Client oriented. Brings in a lot of value to the Clients. Culturally Teleperformance is very strong as well as grounded. Ethics and Integrity forms a crucial part of it's DNA.

Service Delivery Manager Interview Questions & Answers

Capgemini user image Anonymous

posted on 18 Nov 2022

I applied via Referral and was interviewed in May 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. About SAP project delivery for AMS
    • Add your answer
Round 3 - Behavioral 

(1 Question)

  • Q1. About fitment, role etc
    • Add your answer
Round 4 - HR 

(1 Question)

  • Q1. Salary and designation negotiation
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Overall the process was smooth. It was for Senior Manager position

Service Delivery Manager Interview Questions & Answers

Accenture user image Anonymous

posted on 1 Nov 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. How to you manage client escalation
  • Ans. 

    Client escalations are managed by addressing the issue promptly, understanding the root cause, communicating effectively, and finding a resolution.

    • Address the issue promptly to prevent it from escalating further

    • Understand the root cause of the escalation to effectively address the underlying problem

    • Communicate with the client in a professional and empathetic manner to show understanding and commitment to resolving the ...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Great Company to work. Good Job security.

Service Delivery Manager Interview Questions & Answers

Cognizant user image Anonymous

posted on 9 Oct 2023

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-

I applied via Naukri.com

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. What are the challenges you faced during development.
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. What is your salary expectation
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Oreta Interview FAQs

How many rounds are there in Oreta Service Delivery Manager interview?
Oreta interview process usually has 2 rounds. The most common rounds in the Oreta interview process are Resume Shortlist and One-on-one Round.
How to prepare for Oreta Service Delivery Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Oreta. The most common topics and skills that interviewers at Oreta expect are Service Delivery Management, ITIL, Client Satisfaction, Communication Skills and Customer Handling.
What are the top questions asked in Oreta Service Delivery Manager interview?

Some of the top questions asked at the Oreta Service Delivery Manager interview -

  1. ITIL related questions , basically on P1 handlin...read more
  2. Change management questions were as...read more

Tell us how to improve this page.

Interview Questions for Popular Designations

Service Delivery Manager Interview Questions from Similar Companies

Cognizant Service Delivery Manager Interview Questions
3.8
 • 6 Interviews
TCS Service Delivery Manager Interview Questions
3.7
 • 5 Interviews
HCLTech Service Delivery Manager Interview Questions
3.5
 • 3 Interviews
Capgemini Service Delivery Manager Interview Questions
3.8
 • 3 Interviews
Accenture Service Delivery Manager Interview Questions
3.9
 • 2 Interviews
Mphasis Service Delivery Manager Interview Questions
3.4
 • 1 Interview
Hexaware Technologies Service Delivery Manager Interview Questions
3.6
 • 1 Interview
Teleperformance Service Delivery Manager Interview Questions
3.9
 • 1 Interview
View all

Oreta Service Delivery Manager Reviews and Ratings

based on 2 reviews

3.1/5

Rating in categories

3.1

Skill development

3.1

Work-Life balance

5.0

Salary & Benefits

3.1

Job Security

3.1

Company culture

3.1

Promotions/Appraisal

3.1

Work Satisfaction

Explore 2 Reviews and Ratings
Oreta Salaries in India
Service Desk Associate
8 salaries
unlock blur

₹6.5 L/yr - ₹7.5 L/yr

Service Delivery Leader
4 salaries
unlock blur

₹11 L/yr - ₹11 L/yr

Senior Network Engineer
4 salaries
unlock blur

₹16.5 L/yr - ₹22 L/yr

Information Technology Support Engineer
4 salaries
unlock blur

₹7.5 L/yr - ₹8.5 L/yr

Service Desk Engineer
4 salaries
unlock blur

₹7.5 L/yr - ₹9.3 L/yr

Explore more salaries
Compare Oreta with

TCS

3.7
Compare

Infosys

3.7
Compare

Wipro

3.7
Compare

HCLTech

3.5
Compare

Calculate your in-hand salary

Confused about how your in-hand salary is calculated? Enter your annual salary (CTC) and get your in-hand salary
Did you find this page helpful?
Yes No
write
Share an Interview