Oberoi Group of Hotels Front Office Associate Interview Questions and Answers for Experienced

Q1. Why you have chosen Hotel industry ? As I have commerce background
Ans. 
I chose the hotel industry because of my passion for hospitality and customer service, despite having a commerce background.
• Passion for hospitality and customer service

• Opportunities for growth and advancement

• Enjoy working in a fast-paced environment

• Desire to interact with people from diverse backgrounds
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Q2. How would you identify the guest at airport?
Ans. 
Guests can be identified at the airport by looking for their name on a sign, checking their identification documents, or contacting them via phone or email.
• Look for the guest's name on a sign or placard

• Check the guest's identification documents such as passport or driver's license

• Contact the guest via phone or email to confirm their identity
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Q1. Tell me about yourself ??
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Q2. What's your greatest strength??
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Q3. What's your greatest weakness??
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Q4. What your future goals??
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Q5. How you are helpful for our company??
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Q6. How will you manage a difficult situation??
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Q7. What makes you to work with our company??
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Group discussion on women empowerment

What will you do if you're a fresher and you secretary manager asking you to do something against the company?

Just normal GD session.

Q1. Simple conversation.
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Q1. With F&B manager.
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Q1. With HR director.
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Q1. What is the process for requesting time off?
Ans. 
To request time off, employees must submit a request through the company's designated system or to their supervisor.
• Submit a request through the company's designated system

• Inform your supervisor about the time off request

• Follow any specific procedures outlined by the company

• Plan ahead and submit the request in advance to ensure coverage

• Be prepared to provide a reason for the time off if required
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Q2. Review the company policy
Ans. 
Company policy outlines guidelines and procedures for employees to follow.
• Company policy covers areas such as dress code, attendance, customer service, and conflict resolution.

• Employees are expected to familiarize themselves with the company policy and adhere to it at all times.

• Examples of company policy may include rules on using company equipment, social media usage, and confidentiality agreements.
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Q3. Submit a request
Ans. 
To submit a request, simply fill out the necessary information and click 'submit'.
• Provide all required details

• Ensure accuracy in information provided

• Click on 'submit' button after filling out the form
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Q4. Wait for approval
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Q5. Receiving conformation
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Q1. Type of sushi you know
Ans. 
I am familiar with various types of sushi such as nigiri, sashimi, maki, and temaki.
• Nigiri - hand-pressed sushi rice topped with fish or other ingredients

• Sashimi - thinly sliced raw fish or seafood served without rice

• Maki - sushi rolls with seaweed on the outside and rice and fillings on the inside

• Temaki - hand-rolled cones of seaweed filled with rice, fish, and vegetables
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Q2. Wine region you know
Ans. 
I am familiar with the Napa Valley wine region in California.
• Napa Valley is located in California and is known for its high-quality wines

• The region is famous for its Cabernet Sauvignon, Chardonnay, and Merlot varietals

• Napa Valley has over 400 wineries, including well-known ones like Robert Mondavi and Opus One
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Q1. Tell me about yourself
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Q2. Qualifications and work experience
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Q1. Work experience
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Q2. Elabouration of work
Ans. 
Elaborating on work experience and responsibilities in previous roles.
• Provide detailed descriptions of tasks and projects worked on

• Explain how responsibilities were managed and executed

• Highlight any achievements or successes in previous roles
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Quant,Logical Reasoning

Simple Aptitude and Case study

Q1. If given a chance to work as Food and Beverage exciting executive, would you like to continue with that or you'll stick to front office.
Ans. 
I would prefer to continue working as a Front Office Executive.
• I have a strong passion for customer service and enjoy interacting with guests at the front desk.

• I have developed excellent organizational and communication skills that are essential for a front office role.

• I believe my strengths align better with the responsibilities of a front office executive.

• I have previous experience and training in front office operat...read more
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