NTT Data Information Processing Services Senior Technical Support Associate Interview Questions and Answers

Q1. Python code snippets for different codes
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Q2. SQL Queries on Joins
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Q1. What is your Favorite movie ?
Ans. 
My favorite movie is The Shawshank Redemption.
• Directed by Frank Darabont

• Based on a Stephen King novella

• Set in a prison in Maine

• Themes of hope, friendship, and redemption

• Starring Tim Robbins and Morgan Freeman
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Q2. What is your Favorite colour?
Ans. 
My favorite color is blue because it reminds me of the calming ocean and clear skies.
• Blue is associated with calmness and tranquility

• It symbolizes trust, loyalty, and confidence

• Examples: navy blue, sky blue, royal blue
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Q1. What is power draining?
Ans. 
Power draining refers to the excessive consumption of power by a device or system, leading to decreased battery life or performance.
• Power draining can occur due to background apps running constantly on a device.

• Faulty hardware components can also contribute to power draining.

• Settings such as high screen brightness or frequent data syncing can increase power draining.

• Examples include a smartphone losing battery quickly ...read more
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Q2. What is VPN? When you use it?
Ans. 
VPN stands for Virtual Private Network. It is used to create a secure connection over the internet, allowing users to access private networks remotely.
• VPN encrypts data to ensure privacy and security

• It allows users to access restricted websites or content

• Commonly used for remote work, accessing company networks, and bypassing geo-restrictions

• Examples include NordVPN, ExpressVPN, and Cisco AnyConnect
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Very bad experience with the test round

Q1. Not up to the mark very much dissatisfied
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Q1. Tell me about your self
Ans. 
I am a dedicated and customer-oriented professional with experience in providing chat support for various products and services.
• Experience in handling customer queries and providing solutions through chat support

• Strong communication skills and ability to multitask effectively

• Familiarity with CRM systems and troubleshooting technical issues

• Ability to work well under pressure and meet targets

• Passion for delivering excell
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Q2. Previous company role and responsibilities
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I was a Customer Service Representative at XYZ Corp, handling customer inquiries and providing technical support.
• Handled customer inquiries via phone, email, and chat

• Provided technical support for software and hardware issues

• Resolved customer complaints and issues in a timely manner
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Q1. Tell me about yourself.
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Q2. Walk us through your resume, about the projects that I've done in my college.
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Q3. Why do you want to work with HP?
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Q1. What do you mean by BSOD? How will you resolve it?
Ans. 
BSOD stands for Blue Screen of Death. It is a Windows operating system error screen that appears when a system error occurs.
• BSOD is a stop error screen that appears when the Windows operating system encounters a critical error that it cannot recover from.

• To resolve a BSOD, you can try restarting the computer, checking for hardware or software issues, updating drivers, running system diagnostics, or restoring the system...read more
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Q2. What is a driver? What is an OS?
Ans. 
A driver is a software component that allows the operating system to communicate with hardware devices. An OS (Operating System) is the software that manages computer hardware and software resources.
• A driver is a program that enables communication between the operating system and hardware devices.

• Drivers are essential for the proper functioning of hardware components such as printers, graphics cards, and network adapte...read more
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Q3. Difference between Ssd and Hdd, wifi and Lan
Ans. 
SSD is faster and more durable than HDD, while WiFi is wireless and LAN is wired.
• SSD uses flash memory for storage, while HDD uses spinning disks

• SSD has faster read/write speeds and is more durable than HDD

• WiFi allows wireless internet connection, while LAN requires a wired connection

• WiFi is convenient for mobile devices, while LAN provides faster and more stable connection
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Q1. What is cloud support
Ans. 
Cloud support refers to providing technical assistance and troubleshooting for cloud computing services and platforms.
• Providing assistance with setting up and configuring cloud services

• Troubleshooting issues related to cloud storage, networking, and security

• Offering guidance on best practices for utilizing cloud resources

• Resolving performance issues and optimizing cloud infrastructure

• Examples: AWS Support, Microsoft Az
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Q2. What is cus support
Ans. 
Customer support is the assistance provided to customers before, during, and after purchasing a product or service.
• Customer support involves helping customers with technical issues, product inquiries, and troubleshooting.

• It can be provided through various channels such as phone, email, live chat, or social media.

• Customer support aims to ensure customer satisfaction and loyalty by addressing their concerns and resolving...read more
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Q1. How to troubleshoot issues and provide solution
Ans. 
To troubleshoot issues and provide solutions, one must identify the problem, gather information, analyze data, and implement a solution.
• Identify the problem by asking questions and gathering information from the user

• Analyze data by reviewing logs, error messages, and system configurations

• Implement a solution by testing and verifying the fix with the user

• Document the solution for future reference

• Provide excellent custom
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Q2. How to deal with client on phone call and how to communicate with them
Ans. 
Effective communication is key to dealing with clients on phone calls. It requires active listening, empathy, and clear articulation.
• Listen actively to the client's concerns and needs

• Show empathy and understanding towards their situation

• Use clear and concise language to explain technical solutions

• Avoid technical jargon and use layman's terms

• Confirm understanding by summarizing the conversation and next steps

• Maintain a ...read more
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Q1. Talk about your self & experience
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Q1. Job oriented questions
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Q1. Oops concepts and Data structures
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