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NTT Data Information Processing Services

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NTT Data Information Processing Services Senior Service Desk Analyst Interview Questions, Process, and Tips

NTT Data Information Processing Services Senior Service Desk Analyst Interview Experiences

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Senior Service Desk Analyst Interview Questions & Answers

user image Anonymous

posted on 20 Jul 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. What is VPN ?
  • Ans. 

    VPN stands for Virtual Private Network, a secure connection that allows users to access a private network over a public network.

    • VPN creates a secure and encrypted connection over the internet

    • It allows users to access resources on a private network remotely

    • Commonly used for remote work, accessing company servers, and bypassing geo-restrictions

    • Examples include OpenVPN, Cisco AnyConnect, and NordVPN

    • Answered by AI
    Add your answer
  • Q2. What is incident ?
  • Ans. 

    An incident is an unplanned event that disrupts normal operations and requires immediate attention to resolve.

    • An incident can be a hardware or software failure

    • It can also be a security breach or a user error

    • Incidents are typically reported through a service desk or help desk system

    • Answered by AI
    Add your answer
Round 2 - HR 

(2 Questions)

  • Q1. What is youe expected CTC
  • Ans. 

    My expected CTC is negotiable based on the job responsibilities, company benefits, and industry standards.

    • My expected CTC is based on my experience, skills, and qualifications.

    • I am open to discussing the salary range during the interview process.

    • I am looking for a competitive salary package that aligns with my expertise.

    • I am also considering other benefits such as healthcare, retirement plans, and professional developm

    • Answered by AI
    Add your answer
  • Q2. Tell someting sbout yorself
  • Ans. 

    I am a dedicated and experienced Senior Service Desk Analyst with a passion for providing excellent customer support.

    • Over 5 years of experience in IT support roles

    • Strong technical skills in troubleshooting hardware and software issues

    • Excellent communication and problem-solving abilities

    • Proven track record of meeting SLAs and exceeding customer expectations

    • Answered by AI
    Add your answer

Skills evaluated in this interview

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Engineering - Software & QA
2w (edited)
unsurpassedalbert
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works at
TCS
Trying to switch after 8 years
I have been working in IT INDUSTRY for 8 years in the same Company I always thought about stability and a secure job that's the reason. I never tried to switch but now due to family expenses I need to change companies in any conditions. Please can anybody suggest the companies with the same stability and security of jobs in the IT sector Worked in the following domains till now Hitech domain Banking(BFSI) domain Telecom - Verizon
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Interview questions from similar companies

Senior Service Desk Analyst Interview Questions & Answers

NTT Data user image Anonymous

posted on 20 Jul 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. What is VPN ?
  • Ans. 

    VPN stands for Virtual Private Network, a secure connection that allows users to access a private network over a public network.

    • VPN creates a secure and encrypted connection over the internet

    • It allows users to access resources on a private network remotely

    • Commonly used for remote work, accessing company servers, and bypassing geo-restrictions

    • Examples include OpenVPN, Cisco AnyConnect, and NordVPN

    • Answered by AI
    Add your answer
  • Q2. What is incident ?
  • Ans. 

    An incident is an unplanned event that disrupts normal operations and requires immediate attention to resolve.

    • An incident can be a hardware or software failure

    • It can also be a security breach or a user error

    • Incidents are typically reported through a service desk or help desk system

    • Answered by AI
    Add your answer
Round 2 - HR 

(2 Questions)

  • Q1. What is youe expected CTC
  • Ans. 

    My expected CTC is negotiable based on the job responsibilities, company benefits, and industry standards.

    • My expected CTC is based on my experience, skills, and qualifications.

    • I am open to discussing the salary range during the interview process.

    • I am looking for a competitive salary package that aligns with my expertise.

    • I am also considering other benefits such as healthcare, retirement plans, and professional developm

    • Answered by AI
    Add your answer
  • Q2. Tell someting sbout yorself
  • Ans. 

    I am a dedicated and experienced Senior Service Desk Analyst with a passion for providing excellent customer support.

    • Over 5 years of experience in IT support roles

    • Strong technical skills in troubleshooting hardware and software issues

    • Excellent communication and problem-solving abilities

    • Proven track record of meeting SLAs and exceeding customer expectations

    • Answered by AI
    Add your answer

Skills evaluated in this interview

Senior Project Manager Interview Questions & Answers

Kyndryl user image Anonymous

posted on 16 Dec 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Project management related, experience, current trends, certifications etc
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Project management related questions on how challenges were handled and others with another interviewer 2
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Discussion with a Senior Manager
    • Add your answer
Round 4 - HR 

(1 Question)

  • Q1. General HR questions
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview is a standard process and will consist of multiple rounds

Senior Customer Service Representative Interview Questions & Answers

Optum Global Solutions user image Anonymous

posted on 27 Oct 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Sep 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self Introduction
    • Add your answer
  • Q2. About Experience
    • Add your answer
Round 2 - One-on-one 

(3 Questions)

  • Q1. Self Introduction
    • Add your answer
  • Q2. About Experience
    • Add your answer
  • Q3. Weakness and Strength
    • Add your answer
Round 3 - Assignment 

Typing Test and a mock chat

Senior Project Manager Interview Questions & Answers

Fujitsu user image Swapna Pratap

posted on 27 Jul 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Explain about one of your recent project
  • Ans. 

    Managed a software development project for a new mobile app

    • Led a team of 10 developers and designers

    • Implemented Agile methodology for project management

    • Delivered the app on time and within budget

    • Received positive feedback from users for user-friendly interface

    • Answered by AI
    Add your answer
  • Q2. Pm related questions
    • Add your answer
Round 2 - Technical 

(2 Questions)

  • Q1. PM questions , finance costing
    • Add your answer
  • Q2. Tell me about yourself
  • Ans. 

    Experienced Senior Project Manager with a proven track record of successfully leading cross-functional teams to deliver projects on time and within budget.

    • Over 10 years of project management experience

    • Strong leadership and communication skills

    • Expertise in creating and managing project plans

    • Ability to identify and mitigate risks

    • Experience working with diverse stakeholders

    • Managed a team that successfully implemented a ne...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in your answer. Go well prepared.

Team Lead Operations Interview Questions & Answers

Sutherland Global Services user image ashitosh sabbanwar

posted on 15 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Introduce about college experience?
    • Add your answer
  • Q2. Some hidden things you liked in your management?
    • Add your answer
Round 2 - Group Discussion 

Choose your own topic and explain to others?

Round 3 - HR 

(2 Questions)

  • Q1. How much salary do you expect?
    • Add your answer
  • Q2. Why should we hire you?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Kindly be attentive and confident

Team Lead Operations Interview Questions & Answers

IGT Solutions user image Anonymous

posted on 14 May 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Asked about technical knowledge and people management.
    • Add your answer

Senior Project Manager Interview Questions & Answers

Publicis Sapient user image Ankita Dalal

posted on 19 Apr 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Case Study 

Global distribution framework for an exisitng brand

Round 3 - One-on-one 

(1 Question)

  • Q1. Case study based discussion
    • Add your answer

Major Incident Manager Interview Questions & Answers

Atos user image Anjanee Ambegaonker

posted on 26 Apr 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via campus placement at Maharaja Sayajirao University (MSU), Baroda and was interviewed before Apr 2023. There were 4 interview rounds.

Round 1 - Aptitude Test 

Easy aptitude test and usually they aren't that strict

Round 2 - Group Discussion 

There was a topic given and you would have to speak for 2 mins

Round 3 - Technical 

(1 Question)

  • Q1. Technical analyst would be grilling you here so make sure you are prepared
    • Add your answer
Round 4 - HR 

(1 Question)

  • Q1. Usually HR is cool and normal negotiation will take place
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared and do your best

Service Desk Engineer Interview Questions & Answers

UST user image Anonymous

posted on 13 Jan 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jan 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Group Discussion 

Basics of your working to check your confidence and knowledge.

Round 3 - Technical 

(1 Question)

  • Q1. Deep interview questions from your resume and according to required profile
    • Add your answer
Round 4 - HR 

(1 Question)

  • Q1. Introduction and salary discussion
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident if you require a job they also require you.

Team Lead Operations Interview Questions & Answers

Virtusa Consulting Services user image Anonymous

posted on 4 Sep 2021

I applied via Naukri.com and was interviewed in Mar 2021. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. About overall experience and relevant experience
    • Add your answer
  • Q2. Knowledge about digital marketing
    • Add your answer
  • Q3. Family background
    • Add your answer
  • Q4. Where u r looking urself in next 5 years
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and be on time
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NTT Data Information Processing Services Senior Service Desk Analyst Salary
based on 11 salaries
₹5 L/yr - ₹7 L/yr
7% more than the average Senior Service Desk Analyst Salary in India
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