Nirvasa Healthcare Senior Operations Manager Interview Questions and Answers

Q1. Introduce Yourself?
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Q2. Walk me through your resume?
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Q3. Tell us about your daily routine at work?
Ans. 
My daily routine at work involves overseeing team operations, coordinating tasks, resolving issues, and ensuring smooth workflow.
• Start the day by reviewing the previous day's performance and setting goals for the current day

• Hold a team meeting to discuss priorities, assign tasks, and address any challenges

• Monitor team progress throughout the day, providing guidance and support as needed

• Handle any escalated issues or co...read more
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Q1. Types of payers in us healthcare
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Q2. What is QMB or Dual plan
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You will have to answer 15 questions for basic Medical billing questions which is about Insurance payers and AR denials.

Q1. They asked about my experience and expertise
Ans. I explained them and they hired me
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Q1. Self introduction, previous experience, last salary, reason for exiting last organisation
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Q1. Quality and operation department questions
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Q1. About for my work and my experience.
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Q2. All questions put up me how handle all problems.
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Q3. What about my family background.
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Q1. Why you left last company
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Q2. Please tell What about your self
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Q1. About my experiences
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Q2. About myself and reason to switch to UAE
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Q1. Technicalities of billing.
Ans. 
Understanding the technical aspects of billing is crucial for accurate and efficient operations.
• Billing involves generating invoices for products or services provided to customers.

• It includes calculating costs, applying any discounts or promotions, and adding taxes.

• Billing systems can be manual or automated, with automated systems being more efficient and less prone to errors.

• Accuracy in billing is essential to ensure ...read more
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Q2. How to handle irate customers.
Ans. 
Listen actively, empathize, remain calm, apologize, offer solutions, escalate if necessary.
• Listen actively to understand the customer's issue.

• Empathize with the customer's frustration.

• Remain calm and composed, even if the customer is angry.

• Apologize for any inconvenience caused.

• Offer solutions to resolve the customer's problem.

• Escalate to a supervisor if the situation cannot be resolved.

• Provide compensation or goodwill
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Q1. Tell me something about aseptic
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Q2. What us area classification
Ans. 
Area classification refers to the categorization of hazardous areas based on the likelihood of explosive atmospheres.
• Area classification is important for ensuring safety in environments where explosive atmospheres may be present.

• It involves identifying and classifying areas based on the likelihood of explosive gas or dust being present.

• Examples of hazardous areas include oil refineries, chemical plants, and grain silos...read more
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Q3. Difference between hydrophobic and hydrophilic
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Hydrophobic repels water, hydrophilic attracts water.
• Hydrophobic substances do not mix with water

• Hydrophilic substances mix well with water

• Hydrophobic molecules have non-polar bonds

• Hydrophilic molecules have polar or ionic bonds

• Examples: Oil is hydrophobic, salt is hydrophilic
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Q1. Why you quit last company
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Q2. What you doing extra for this organization
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Q3. What’s the candidates weekends
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