Aster Dm Healthcare Deputy Manager Operations Interview Questions and Answers

Understanding the technical aspects of billing is crucial for accurate and efficient operations.

• Billing involves generating invoices for products or services provided to customers.

• It includes calculating costs, applying any discounts or promotions, and adding taxes.

• Billing systems can be manual or automated, with automated systems being more efficient and less prone to errors.

• Accuracy in billing is essential to ensure ...read more

Listen actively, empathize, remain calm, apologize, offer solutions, escalate if necessary.

• Listen actively to understand the customer's issue.

• Empathize with the customer's frustration.

• Remain calm and composed, even if the customer is angry.

• Apologize for any inconvenience caused.

• Offer solutions to resolve the customer's problem.

• Escalate to a supervisor if the situation cannot be resolved.

• Provide compensation or goodwill