MyCaptain Operations Manager Interview Questions and Answers

Q1. General discussion
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MBA presentation and course knowledge

Q1. Work profile and structure
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Q1. Tell me about your self - what you know about Byjus
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Q2. What's your weakness
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A common gd round with a common topic.

Q1. Why u wanna join ue?
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Q2. Okay for relocation?
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Q1. Tell me something about yourself and skills.
Ans. 
I am a dedicated and experienced professional with strong leadership and communication skills.
• Over 5 years of experience in retail management

• Proven track record of increasing sales and improving customer satisfaction

• Strong leadership skills, able to motivate and manage a team effectively

• Excellent communication skills, both written and verbal

• Proficient in Microsoft Office and POS systems
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Basic maths, logical reasoning

Q1. Hr take introduction
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Q1. Technical team take technical test
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Q1. Tell me something about yourself
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Given a case and asked to calculate the Cost per class in the case of refund.

Q1. Don't remember exactly
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Q1. Tell me about the Work Experience
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Q2. How do you improve customer satisfaction
Ans. 
Improving customer satisfaction involves listening to feedback, providing excellent service, and resolving issues promptly.
• Listen to customer feedback and implement necessary changes

• Provide excellent customer service by training staff and ensuring quick response times

• Resolve customer issues promptly and effectively to show that their concerns are taken seriously
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