Microsense Interview Questions, Process, and Tips

A LAN network is a local area network that connects computers and devices within a limited area such as a home, office, or school.

• LAN networks are typically used for sharing resources like printers, files, and internet connections within a small area.

• LAN networks are usually faster and more secure than wide area networks (WANs).

• Examples of LAN network technologies include Ethernet, Wi-Fi, and Token Ring.

HDCP (High-bandwidth Digital Content Protection) is a form of digital copy protection that prevents unauthorized duplication of content.

• Ensure that both the source device (e.g. Blu-ray player) and the display device (e.g. TV) support HDCP.

• Use HDMI cables that are HDCP compliant.

• Check the settings on both devices to enable HDCP if necessary.

• If HDCP errors occur, try power cycling both devices and ensuring all connection...read more

Managing hotel IT operations involves ensuring smooth functioning of all IT systems and providing technical support to staff and guests.

• Regularly monitoring and maintaining all IT systems

• Providing technical support to staff and guests

• Ensuring data security and backup

• Managing IT budget and procurement

• Staying up-to-date with latest technologies and trends

• Collaborating with other departments to ensure seamless operations

Hospitality industry uses various applications for guest services.

• Property Management Systems (PMS) like Opera, Protel, and Guestline

• Customer Relationship Management (CRM) software like Salesforce and Hubspot

• Online Booking Engines like Booking.com and Expedia

• Mobile Applications like Marriott Bonvoy and Hilton Honors

• Point of Sale (POS) systems like Toast and Square

To manage ithelpdesk tool for customer calls and queries, prioritize issues, assign tickets to appropriate team members, and track progress.

• Create a system for categorizing and prioritizing issues

• Assign tickets to appropriate team members based on their expertise

• Track progress and ensure timely resolution of issues

• Regularly review and analyze data to identify areas for improvement

• Provide training and support to team me