Microsense IT Supervisor Interview Questions and Answers

Managing hotel IT operations involves ensuring smooth functioning of all IT systems and providing technical support to staff and guests.

• Regularly monitoring and maintaining all IT systems

• Providing technical support to staff and guests

• Ensuring data security and backup

• Managing IT budget and procurement

• Staying up-to-date with latest technologies and trends

• Collaborating with other departments to ensure seamless operations

Hospitality industry uses various applications for guest services.

• Property Management Systems (PMS) like Opera, Protel, and Guestline

• Customer Relationship Management (CRM) software like Salesforce and Hubspot

• Online Booking Engines like Booking.com and Expedia

• Mobile Applications like Marriott Bonvoy and Hilton Honors

• Point of Sale (POS) systems like Toast and Square

To manage ithelpdesk tool for customer calls and queries, prioritize issues, assign tickets to appropriate team members, and track progress.

• Create a system for categorizing and prioritizing issues

• Assign tickets to appropriate team members based on their expertise

• Track progress and ensure timely resolution of issues

• Regularly review and analyze data to identify areas for improvement

• Provide training and support to team me