Niva Bupa Health Insurance Company Territory Manager Interview Questions and Answers

Group discussion with senior and HR

Q1. About previous job
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Q2. Many more questions about carrier
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Business related questions

Team management related questions

Q1. Customer handling related questions
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Q2. How to customer handle
Ans. 
Handle customers by actively listening, addressing concerns, providing solutions, and building relationships.
• Listen actively to understand customer needs and concerns

• Address customer concerns promptly and effectively

• Provide solutions that meet customer needs and exceed expectations

• Build strong relationships with customers through regular communication and follow-up

• Ensure customer satisfaction by going above and beyond
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Q3. How to create customer relations
Ans. 
Building customer relations involves communication, trust, and personalized service.
• Regular communication to understand customer needs and preferences

• Provide excellent customer service to build trust and loyalty

• Personalize interactions to make customers feel valued and appreciated

• Seek feedback and address any issues promptly to show commitment to customer satisfaction
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