Marvels Infotech Senior Delivery Manager Interview Questions and Answers

Q1. Review of the job profile
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Q1. Technical discussion on the job requirement
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Q1. Personal aptitude test along with salary discussion
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Q1. Project exp, handling conflict situation
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Q2. Client handling, status reporting
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Q1. Salary expectation ,
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Q2. Roles and responsibilities
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Q1. Salary expectation
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Q2. Work from Home and Work from Office
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Q1. ITIL Based questions like - principles followed. Which concepts have been applied?
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Q2. Life cycle management and touch based all the topics from cost, budgeting, managing, change management processes.
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Q1. Previous Experience and Challenges.
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Q2. How are metrics tracked.
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Metrics are tracked using a combination of automated tools, manual data collection, and regular reporting.
• Utilize automated monitoring tools to track key performance indicators in real-time

• Collect data manually through surveys, interviews, and observations to gather qualitative feedback

• Generate regular reports to analyze trends, identify areas for improvement, and make data-driven decisions

• Implement a balanced scorecar...read more
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Q3. Rest all on the expectations and when can I join.
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1 hour contained 6 sections of lrdi varc etc

Q1. Give a brief introduction
Ans. 
I have over 5 years of experience in service delivery management, ensuring high-quality service delivery to clients.
• Managed a team of 20+ service delivery professionals

• Implemented process improvements resulting in 20% increase in client satisfaction

• Developed and maintained strong client relationships
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Q2. Why should we hire you?
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I have a proven track record of successfully managing service delivery, ensuring high levels of customer satisfaction and operational efficiency.
• Extensive experience in service delivery management

• Strong leadership and communication skills

• Ability to drive process improvements and optimize resources

• Track record of meeting and exceeding KPIs and SLAs

• Example: Successfully implemented a new ticketing system that improved re
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Q1. All questions were relevant to my work experience.
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Q1. Explain a value added project delivered and what is the impact
Ans. 
Implemented a new ticketing system to streamline support processes
• Researched and selected a suitable ticketing system based on company needs

• Customized the system to align with existing workflows and processes

• Provided training to staff on how to use the new system effectively

• Monitored and evaluated the impact of the new system on response times and customer satisfaction

• Resulted in a 20% decrease in average resolution ti...read more
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Q2. If you have to set up a new process from a client, what approach would you follow
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I would start by understanding the client's requirements, documenting the process, identifying stakeholders, creating a project plan, implementing the process, and continuously monitoring and improving it.
• Understand the client's requirements and objectives

• Document the process flow and key steps

• Identify stakeholders and their roles

• Create a project plan with timelines and milestones

• Implement the process with clear commun...read more
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Q1. About yourself and work
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