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Mahindra Automotives Customer Care Manager Interview Questions and Answers for Experienced

Updated 24 Jan 2023

Mahindra Automotives Customer Care Manager Interview Experiences for Experienced

1 interview found

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Aptitude test was time based and not an easy go.

Round 3 - One-on-one 

(2 Questions)

  • Q1. What is your achievement in present co. ? How is your day to day working in present co? How you achieve targets?
  • Q2. Any questions for us?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest and prepare common questions in advance related to your current job profile.

Interview questions from similar companies

I applied via Referral and was interviewed before Aug 2021. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Why do you want to join Mahindra?
  • Q2. Brief about your competencies with examples

Interview Preparation Tips

Topics to prepare for Mahindra & Mahindra Customer Care Manager interview:
  • Execution
  • Innovation
  • Collaboration
Interview preparation tips for other job seekers - If you are strong at execution, it is a great company to work for.
Interview experience
1
Bad
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Feb 2025, where I was asked the following questions.

  • Q1. Why you left your current job?
  • Ans. 

    I left my current job to pursue new challenges and opportunities for growth in a dynamic environment.

    • Seeking professional growth: I wanted to expand my skills in customer care management.

    • Desire for new challenges: My previous role became routine, and I was eager for more diverse responsibilities.

    • Company culture: I was looking for a workplace that aligns more closely with my values and work style.

    • Career advancement: I a...

  • Answered by AI
  • Q2. Are you ready to travelling all india?
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. What work did you do in the previous company
  • Ans. I'm already experienced in Maruti Suzuki, so I'm explaining about work process
  • Answered Anonymously
  • Q2. Why did you left that company
  • Q3. I'm working in 3 years in that company, but salary is not increasing continuously
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. All technical and soft skills
  • Q2. Market understanding
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I appeared for an interview in Dec 2023.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Role of Customer care manager
  • Ans. 

    Customer care managers oversee customer service operations, ensuring customer satisfaction and resolving issues.

    • Manage customer service team and operations

    • Ensure customer satisfaction and retention

    • Resolve customer complaints and issues

    • Implement customer service policies and procedures

    • Train and develop customer service staff

    • Analyze customer feedback and data to improve service

    • Collaborate with other departments to enhanc

  • Answered by AI
  • Q2. What is the SAR
  • Ans. 

    SAR stands for Specific Absorption Rate, which measures the rate at which energy is absorbed by the human body when exposed to a radio frequency electromagnetic field.

    • SAR is measured in watts per kilogram (W/kg).

    • It is used to assess the potential health risks of mobile phones and other wireless devices.

    • Different countries have set limits for SAR levels to ensure safety for users.

    • For example, the FCC in the United State...

  • Answered by AI
  • Q3. Service process

I applied via Naukri.com and was interviewed before Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Vehicle chassis system
  • Q2. Details of stress strain curve it's significance in design
  • Ans. 

    Stress-strain curve shows the relationship between stress and strain in a material. It's significant in designing structures.

    • The curve helps in determining the material's strength, stiffness, and ductility.

    • It also helps in selecting the appropriate material for a specific application.

    • The curve can be used to predict the behavior of a material under different loading conditions.

    • The area under the curve represents the en...

  • Answered by AI
  • Q3. Overview of the role and responsibilities in the project executed till date

Interview Preparation Tips

Interview preparation tips for other job seekers - We should stick to the domain knowledge, and confident is conveying. Prepare a complete role execution history from past experience

I applied via Campus Placement

Interview Preparation Tips

Round: Group Discussion
Experience: Almost the entire group went off topic confusing commercialisation with privatisation. Inspite of HR manager's intervention regarding misinterpretation , group continued with privatisation.
Tips: Technical firms are not expecting high level of GD & communication skills (except when the profile demands so) . You are expected to atleast be able to keep your view point with some logical support.
If you are able to raise 2-3 points in a polite way , you are highly likely to be selected.
If the GD you are appearing is for a profile like marketing , sales or where end to end interaction matters much , u need to be highly skillfull at your communication.

Skill Tips: You must be able to relate your text book knowledge with the practical world. Focus on the applications of whatever you study.
Skills: Design Engineering, Team Leader, Team Player
College Name: NIT Jalandhar

I applied via Referral and was interviewed before Sep 2017. There were 2 interview rounds.

Interview Preparation Tips

Round: Offer letter
Experience: I got confirmation from HR at December, but they gave letter in march month, day by day I have to call them and follow for the offer letter, They gave offer letter after 3 months, but ask me to join within one month.

General Tips: Please dont prefer to work in Mahindra and dont spoil your carrier.
Duration: 1-3 Months

I applied via Naukri.com and was interviewed before Mar 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Tell me about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare more technical details for automobile

Mahindra Automotives Interview FAQs

How many rounds are there in Mahindra Automotives Customer Care Manager interview for experienced candidates?
Mahindra Automotives interview process for experienced candidates usually has 3 rounds. The most common rounds in the Mahindra Automotives interview process for experienced candidates are Resume Shortlist, Aptitude Test and One-on-one Round.
How to prepare for Mahindra Automotives Customer Care Manager interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Mahindra Automotives . The most common topics and skills that interviewers at Mahindra Automotives expect are Inventory Management, Spare Parts, MIS, Project Management and Relationship Management.
What are the top questions asked in Mahindra Automotives Customer Care Manager interview for experienced candidates?

Some of the top questions asked at the Mahindra Automotives Customer Care Manager interview for experienced candidates -

  1. What is the function of common rail system in diesel eng...read more
  2. How do you analysis of failed part under warra...read more
  3. Regarding expectati...read more

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Mahindra Automotives Customer Care Manager Salary
based on 24 salaries
₹14 L/yr - ₹25 L/yr
174% more than the average Customer Care Manager Salary in India
View more details

Mahindra Automotives Customer Care Manager Reviews and Ratings

based on 5 reviews

5.0/5

Rating in categories

4.7

Skill development

5.0

Work-life balance

4.3

Salary

4.7

Job security

4.8

Company culture

4.0

Promotions

4.9

Work satisfaction

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