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Magus Customer Dialog

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3.7

based on 401 Reviews

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Magus Customer Dialog Digital Interaction Advisor Interview Questions and Answers

Updated 30 Oct 2024

Magus Customer Dialog Digital Interaction Advisor Interview Experiences

1 interview found

Digital Interaction Advisor Interview Questions & Answers

user image Anonymous

posted on 30 Oct 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Oct 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
    • Add your answer
  • Q2. Previous experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Work on English

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Interview Tips & Stories
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Oxane Partners
Disappointing Interview Experience with D.E. Shaw
I recently interviewed with D.E. Shaw, and it turned out to be one of the most draining experiences I’ve had. The interviewer’s approach felt unnecessarily harsh and dismissive, which made the entire process uncomfortable. At multiple points, the interviewer asked me to drop off the call, even when I tried asking basic questions about the designation, job description, and other details. After the interview, I found myself sitting there for a few minutes, trying to process what just happened. It left me questioning the overall tone and professionalism of the interview. Definitely not the experience I was expecting from such a well-known firm.
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Interview questions from similar companies

Team Lead Operations Interview Questions & Answers

Teleperformance user image Tulsi rajput

posted on 2 Jul 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Aug 2024. There were 3 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    Experienced operations professional with a proven track record of leading teams to success.

    • Over 5 years of experience in operations management

    • Strong leadership skills with a focus on team development

    • Implemented process improvements resulting in increased efficiency

    • Excellent communication and problem-solving abilities

    • Answered by AI
    Add your answer
  • Q2. KIPs discussion
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Attrition and shrinkage explain
  • Ans. 

    Attrition and shrinkage are common terms used in operations management to explain the loss of employees and resources.

    • Attrition refers to the natural reduction in staff numbers due to resignations, retirements, or terminations.

    • Shrinkage refers to the loss of resources such as inventory, equipment, or funds due to theft, damage, or errors.

    • Both attrition and shrinkage can have a negative impact on operational efficiency ...

    • Answered by AI
    Add your answer
  • Q2. Problem solving questions
    • Add your answer
Round 3 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    Experienced operations professional with a proven track record in leading teams to success.

    • Over 5 years of experience in operations management

    • Strong leadership skills with a focus on team development

    • Implemented process improvements resulting in increased efficiency

    • Excellent communication and problem-solving abilities

    • Answered by AI
    Add your answer
  • Q2. Explain BPO KPIs
  • Ans. 

    BPO KPIs are key performance indicators used to measure the success of operations in a business process outsourcing company.

    • BPO KPIs are metrics used to evaluate the performance of various operations within a BPO company.

    • Examples of BPO KPIs include average handle time, first call resolution rate, customer satisfaction score, and agent utilization rate.

    • These KPIs help BPO companies track and improve their operational e...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Communication skills checking and knowledge checking of BPO KPIs and TL also.

Team Lead Operations Interview Questions & Answers

Athena BPO user image Shivaraj Patil

posted on 21 Oct 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Recruitment Consulltant and was interviewed in Sep 2023. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Explain about profile.
    • Add your answer
  • Q2. What were my KPI and KRA
    • Add your answer
Round 2 - Behavioral 

(4 Questions)

  • Q1. Attrition related.
    • Add your answer
  • Q2. Shrinkage related.
    • Add your answer
  • Q3. Bonding with the team.
    • Add your answer
  • Q4. Motivation to the team.
    • Add your answer
Round 3 - Behavioral 

(1 Question)

  • Q1. Yet to happen the interview.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Give your best and be confident.

Senior Customer Service Representative Interview Questions & Answers

WNS user image FAKIR MOHAMMAD SHAIKH

posted on 8 Dec 2022

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Dec 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell us something about yourself
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Will give anyone topic to speak
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't waste your time working with this organisation

Team Lead Operations Interview Questions & Answers

Teleperformance user image Anonymous

posted on 2 Jun 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in May 2024. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Basics about yourself and experience and last drawn CTC
    • Add your answer
Round 2 - Aptitude Test 

Some web link test basic agree n disagree like amcat

Round 3 - One-on-one 

(4 Questions)

  • Q1. What are your Kpi?
  • Ans. 

    My KPIs include improving operational efficiency, reducing costs, increasing customer satisfaction, and meeting SLAs.

    • Improving operational efficiency through process optimization

    • Reducing costs by identifying cost-saving opportunities

    • Increasing customer satisfaction by improving service quality

    • Meeting SLAs by ensuring timely delivery of services

    • Answered by AI
    Add your answer
  • Q2. Shrinkage formula
  • Ans. 

    Shrinkage formula calculates the difference between expected and actual values.

    • Shrinkage formula = (Expected Value - Actual Value) / Expected Value

    • Used in operations to measure efficiency and accuracy

    • Example: If expected production is 100 units but actual production is 90 units, shrinkage = (100-90)/100 = 0.1 or 10%

    • Answered by AI
    Add your answer
  • Q3. Aht formula with nps csat
  • Ans. 

    NPS (Net Promoter Score) and CSAT (Customer Satisfaction Score) are two common metrics used to measure customer satisfaction in operations.

    • NPS is calculated by subtracting the percentage of detractors (customers who are unhappy) from the percentage of promoters (customers who are happy). The formula is: NPS = % Promoters - % Detractors.

    • CSAT is a metric that measures the overall satisfaction of customers with a specific...

    • Answered by AI
    Add your answer
  • Q4. Greviance handling
    • Add your answer

Team Lead Operations Interview Questions & Answers

Athena BPO user image Anonymous

posted on 12 Dec 2021

I applied via Referral and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Self introduction, system information regarding data upload, team manage questions
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - should be good english/ no buffle

Team Lead Operations Interview Questions & Answers

WNS user image Anonymous

posted on 20 May 2023

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Accounting questions

Round 3 - Technical 

(3 Questions)

  • Q1. Journal entries and experience
    • Add your answer
  • Q2. Walk in interview or reference is best
    • Add your answer
  • Q3. Depreciation journal entries
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Look for walk in and grab the opportunity

Team Lead Operations Interview Questions & Answers

Teleperformance user image Anonymous

posted on 25 Jun 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Why should we hire you?
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Why is the job responsibility and KPIs
    • Add your answer
  • Q2. How you will drive performance
  • Ans. 

    I will drive performance by setting clear goals, providing regular feedback, offering training and development opportunities, and recognizing achievements.

    • Set clear and achievable goals for team members

    • Provide regular feedback on performance and areas for improvement

    • Offer training and development opportunities to enhance skills

    • Recognize and reward achievements to motivate team members

    • Implement performance metrics to tr

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Team Lead Operations Interview Questions & Answers

WNS user image Anonymous

posted on 18 Aug 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Aug 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

Details questions to know about your skills and knowledge.

Round 3 - Group Discussion 

Check your knowledge about the job profile n communication skills.

Round 4 - HR 

(1 Question)

  • Q1. To know your thoughts and willingness to join the organisation
    • Add your answer
Round 5 - One-on-one 

(1 Question)

  • Q1. To know n judge yor confidence n skill
    • Add your answer

Senior Customer Service Representative Interview Questions & Answers

Teleperformance user image Anonymous

posted on 18 Sep 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - Aptitude Test 

Apptitude consists the percentage question , coding questions , grammer, Diagram

More about working at Magus Customer Dialog

Magus Customer Dialog Interview FAQs

How many rounds are there in Magus Customer Dialog Digital Interaction Advisor interview?
Magus Customer Dialog interview process usually has 1 rounds. The most common rounds in the Magus Customer Dialog interview process are HR.

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