LG Soft India Customer Service Executive Interview Questions and Answers

Implemented a streamlined process for customer inquiries and complaints at XYZ Corp.

• Conducted a thorough analysis of existing processes and identified areas for improvement

• Developed and implemented a new system for tracking and resolving customer issues

• Trained customer service team on new process and provided ongoing support

• Monitored and evaluated the effectiveness of the new process through regular feedback and data a...read more

I will handle customers by actively listening to their concerns, empathizing with their situation, and providing prompt and effective solutions.

• Actively listen to customers to understand their needs and concerns

• Show empathy and understanding towards customers' situations

• Provide prompt and effective solutions to address customers' issues

• Maintain a positive and professional attitude throughout the interaction

• Follow up wi

As a customer service executive, I would address the issue of missing items in the parcel and ensure customer satisfaction.

• Listen to the customer's complaint and apologize for the inconvenience caused.

• Ask for the order number and details of the missing item.

• Check the inventory and shipping records to identify the issue.

• Offer a solution such as sending the missing item or refunding the amount.

• Ensure that the customer is...read more

Companies should have a backup plan in case of internet outage.

• Companies can have a secondary internet connection from a different provider.

• They can also have offline customer service options such as phone or in-person support.

• Having a contingency plan in place can prevent major disruptions to customer service.

• Examples of backup plans include using mobile hotspots, satellite internet, or even a backup generator to powe...read more