Lester Infoservices Voice Process Executive Interview Questions and Answers

Q1. Self Introduction
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Q2. Most memorable day
Ans. 
My most memorable day was when I graduated from college.
• Graduating with honors

• Celebrating with family and friends

• Feeling proud of my accomplishments
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Pronunciation, typing, Email

Q1. What's that in your hand?
Ans. 
It's a pen.
• It's a black pen with a silver clip.

• I use it for taking notes during interviews.

• It has a comfortable grip for writing.
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Q1. Chatting with AI
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Mathematics and Comprehension

Q1. Hello! How do you do?
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Q2. How good are you in your workspace?
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Q1. Can you mail us your documents for verification?
Ans. 
Yes, I can mail my documents for verification.
• I am able to mail my documents for verification.

• I will ensure all necessary documents are included in the mail.

• I can provide tracking information if needed.
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Q1. Can you tell me about yourself to me and the team as well?
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It Was informative and sensitive so I cannot share it, as per the HIPPA regulations . 🙏

It was a fun activity. And I still feel proud to have been a part of the entire team's success in winning that round.

I apologize for not sharing those details.

Q1. This too shall pass
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Q1. Tell about yourself
Ans. 
I am a dedicated and experienced professional with a strong background in customer service and communication skills.
• I have over 5 years of experience in customer service roles

• I am proficient in handling customer queries and resolving issues efficiently

• I have excellent communication skills, both verbal and written

• I am a quick learner and adapt well to new environments

• I am a team player and enjoy working collaboratively
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Q2. Talk about some random topic for 1 mint
Ans. 
The impact of social media on mental health
• Social media can have both positive and negative effects on mental health

• Constant comparison to others can lead to feelings of inadequacy and low self-esteem

• Cyberbullying and online harassment can contribute to anxiety and depression

• However, social media can also provide a sense of community and support for those struggling with mental health issues
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Q3. Assessment round
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Q1. Introduction, reason for leaving previous organization, expected CTC, comfortable with rotational night shifts?
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Q1. Previous work experience, Family Background, why you want to work in BPO?
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Q2. Comfortable with shift timings
Ans. 
Yes, I am comfortable with shift timings and have experience working in different shifts.
• I have previous experience working in different shifts

• I am flexible with my schedule and can easily adapt to different timings

• I understand the importance of meeting work requirements and deadlines, regardless of the shift timing
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Q1. Amazon Assessment
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Q1. Do you have any backlogs
Ans. 
No, I do not have any backlogs.
• I have successfully completed all my courses without any pending assignments or exams.

• I have consistently maintained good grades throughout my academic career.

• I have never had to retake any courses due to failing or incomplete work.
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Q2. Choose any topic and talk about
Ans. 
The impact of social media on mental health
• Social media can contribute to feelings of inadequacy and low self-esteem

• Excessive use of social media can lead to anxiety and depression

• Cyberbullying on social media platforms can have serious mental health consequences

• However, social media can also provide a sense of community and support for those struggling with mental health issues
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Q3. Talk about labour
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Apptitude question and verbal questions

Q1. Tell your about college
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Q2. How do you overcome the pollution
Ans. 
To overcome pollution, we can reduce waste, use eco-friendly products, plant trees, and promote clean energy.
• Reduce waste by recycling and properly disposing of trash

• Use eco-friendly products like reusable bags and water bottles

• Plant trees to improve air quality and reduce carbon dioxide levels

• Promote clean energy sources such as solar and wind power
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Q1. Tell me something About Hyderabad
Ans. 
Hyderabad is a vibrant city in southern India known for its rich history, culture, and delicious cuisine.
• Hyderabad is the capital of the Indian state of Telangana

• It is known for its iconic Charminar monument

• The city is famous for its biryani and haleem dishes

• Hyderabad is a major hub for the IT industry in India
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Q2. Then am said about from 1591 history to Telangana movement and beautiful designs
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Q1. 1. Tell me about the most memorable day of your life?
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Q2. 2. What difference did you notice from your place to Delhi after you came here ?
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Q1. This is an online test There were 6 sections namely A,B,C,D,E & F They test your Listening Speaking Reading Comprehension Typing speed You're required to score 69 out of 80
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Q1. Tell me about yourself
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Q2. Why did you choose BPO
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Q3. How will you handle an angry customer
Ans. 
To handle an angry customer, I would remain calm, actively listen to their concerns, empathize with them, apologize for any inconvenience caused, offer a solution or assistance, and follow up to ensure their satisfaction.
• Remain calm and composed

• Listen actively and attentively to the customer's concerns

• Empathize with the customer and acknowledge their frustration

• Apologize sincerely for any inconvenience caused

• Offer a so...read more
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Q4. What is the difference between empathy and sympathy
Ans. 
Empathy is understanding and sharing the feelings of others, while sympathy is feeling compassion or pity for others.
• Empathy is the ability to put oneself in someone else's shoes and understand their emotions.

• Sympathy is feeling sorry for someone or having compassion for their situation.

• Empathy involves actively listening and validating someone's feelings.

• Sympathy often involves offering comfort or support.

• Empathy focu...read more
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Q5. What did you do in your previous job
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Q6. Why did you leave your previous job
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Q1. Self introduction
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Q1. Recently watched movie
Ans. 
I recently watched the movie 'The Shawshank Redemption'.
• Directed by Frank Darabont

• Based on a Stephen King novella

• Set in a prison in Maine

• Themes of hope and friendship

• Starring Tim Robbins and Morgan Freeman
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Easy to attend basic English grammar