Lenskart Promotions Manager Interview Questions and Answers for Experienced

NPS stands for Net Promoter Score, a metric used to measure customer loyalty and satisfaction.

• NPS is calculated by asking customers how likely they are to recommend a company, product, or service to others on a scale of 0-10.

• Promoters are customers who score 9-10, Passives score 7-8, and Detractors score 0-6.

• NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters.

• A high NPS indica...read more

Sales is the process of selling products or services to customers in exchange for money.

• Sales involves identifying potential customers

• Sales includes presenting products or services in a compelling way

• Sales requires negotiating prices and terms

• Sales involves closing deals and following up with customers

• Examples: selling cars at a dealership, promoting a new software product to businesses

Handle rude customers by staying calm, listening actively, empathizing, setting boundaries, and seeking help if needed.

• Stay calm and composed to avoid escalating the situation.

• Listen actively to the customer's concerns and show empathy.

• Set clear boundaries for acceptable behavior.

• Seek help from a supervisor or manager if the situation becomes too difficult to handle alone.