Lenskart Interview Questions and Answers

NPS stands for Net Promoter Score, a metric used to measure customer loyalty and satisfaction.

• NPS is calculated by asking customers how likely they are to recommend a company, product, or service to others on a scale of 0-10.

• Promoters are customers who score 9-10, Passives score 7-8, and Detractors score 0-6.

• NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters.

• A high NPS indica...read more

Sales is the process of selling products or services to customers in exchange for money.

• Sales involves identifying potential customers

• Sales includes presenting products or services in a compelling way

• Sales requires negotiating prices and terms

• Sales involves closing deals and following up with customers

• Examples: selling cars at a dealership, promoting a new software product to businesses

Handle rude customers by staying calm, listening actively, empathizing, setting boundaries, and seeking help if needed.

• Stay calm and composed to avoid escalating the situation.

• Listen actively to the customer's concerns and show empathy.

• Set clear boundaries for acceptable behavior.

• Seek help from a supervisor or manager if the situation becomes too difficult to handle alone.

Presbyopia is a natural age-related vision change where the eyes lose their ability to focus on close objects. This is because the lens inside the eye, which helps focus light, gradually loses its flexibility and ability to change shape as people get older.

Refraction correction, whether using glasses, contacts, or surgery, involves determining the appropriate prescription or procedure to achieve the best possible visual acuity by correcting refractive errors.

Lenskart's values resonate with my goals, making this role a perfect fit for my career growth in data entry.

• Lenskart's innovative approach to eyewear aligns with my interest in technology and customer service.

• I admire Lenskart's commitment to quality and customer satisfaction, which motivates me to contribute effectively.

• The opportunity to work in a dynamic environment like Lenskart excites me, as I thrive in fast-pace...read more

Refraction is the bending of light as it passes between different media, crucial for lenses and optical phenomena.

• Refraction occurs when light travels from air into water, bending towards the normal.

• Lenses utilize refraction to focus light, enabling vision correction.

• Prisms disperse light into a spectrum, demonstrating refraction's effect on different wavelengths.

• Rainbows form due to refraction and reflection of sunlig...read more

CNC stands for Computer Numerical Control, used for automating machine tools in manufacturing processes.

• CNC machines are used for precision cutting, milling, and drilling.

• Examples include CNC lathes, routers, and plasma cutters.

• CNC technology enhances efficiency and accuracy in production.

• Commonly used in industries like aerospace, automotive, and metalworking.

A coordinate system is a framework for defining the position of points in space using numbers.

• Types of coordinate systems include Cartesian, polar, and spherical.

• In a Cartesian system, points are defined by (x, y) in 2D or (x, y, z) in 3D.

• Polar coordinates use a radius and angle to define a point's position.

• Spherical coordinates define a point using radius, polar angle, and azimuthal angle.

Offset refers to a deviation or adjustment from a standard position or measurement in various contexts.

• In manufacturing, offset can refer to the distance between a tool and the workpiece, affecting precision.

• In printing, offset printing uses a plate to transfer ink, creating a clear image on paper.

• In finance, offset can mean balancing one financial position against another to reduce risk.

• In programming, an offset might...read more

VMC (Vertical Machining Center) is a type of CNC (Computer Numerical Control) machine used for precision machining.

• VMC is specifically designed for vertical milling operations, while CNC is a broader term that encompasses various types of automated machines.

• CNC machines can include lathes, routers, and plasma cutters, whereas VMCs are focused on milling tasks.

• VMCs typically have a vertical spindle orientation, which is...read more

An insert is a component added to enhance or modify a product's functionality or performance in manufacturing processes.

• In manufacturing, inserts can be used in machining to improve cutting efficiency.

• Examples include carbide inserts used in lathes for metalworking.

• In plastic injection molding, inserts can be used to create complex shapes.

• Inserts can also refer to additional components in assembly lines, like guides or...read more

Net Promoter Score (NPS) measures customer loyalty through survey responses on a scale of 0-10.

• NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters.

• Promoters are respondents who score 9-10, indicating high loyalty.

• Detractors score 0-6, indicating dissatisfaction.

• Passives score 7-8 and do not directly affect the NPS calculation.

• Example: If 60% are Promoters and 20% are Detractor...read more

Lenses pricing varies based on type, material, coatings, and prescription needs.

• Basic single vision lenses typically range from $100 to $200.

• Progressive lenses can cost between $250 and $600, depending on features.

• Specialty lenses, like those for astigmatism, may add $50 to $150.

• Coatings such as anti-reflective or blue light filtering can add $30 to $100.

The billing process involves accurate transaction recording, payment processing, and customer communication.

• 1. Verify the items purchased: Ensure all items are scanned correctly and match the customer's order.

• 2. Calculate the total: Add up the prices, including taxes and discounts, to determine the final amount.

• 3. Present the bill: Clearly communicate the total amount due to the customer, breaking down the costs if nec...read more

Frames are made from various materials, each offering unique benefits for durability, aesthetics, and functionality.

• Wood: Commonly used for its natural look and strength; examples include oak and pine.

• Metal: Aluminum and stainless steel are popular for their durability and modern appearance.

• Plastic: Lightweight and versatile; often used in budget-friendly frames.

• Composite: Made from a mix of materials, offering a balan...read more

Lenskart offers a wide range of eyewear brands, catering to various styles and budgets.

• Lenskart's own brand: Lenskart offers stylish and affordable eyewear under its own label.

• Premium brands: They carry high-end brands like Ray-Ban and Oakley for luxury seekers.

• Fashion-forward options: Brands like Vogue Eyewear and Carrera are available for trendy styles.

• Kids' collection: Lenskart also features brands like Disney for c...read more

Our exchange policy for sunglasses and eyeglasses allows for hassle-free returns within a specified period under certain conditions.

• Exchanges are accepted within 30 days of purchase with a valid receipt.

• Items must be in original condition, unworn, and with all tags attached.

• Prescription eyeglasses can be exchanged if there is a manufacturing defect.

• Sunglasses with scratches or damage may not be eligible for exchange un...read more

Lenskart offers various insurance policies for frames, ensuring customer satisfaction and protection against damages.

• Lenskart provides a warranty on frames, covering manufacturing defects.

• Customers can opt for accidental damage protection, which covers repairs or replacements.

• Some policies may include coverage for scratches or breakage within a specified period.

• Example: If a frame breaks within 6 months due to accident...read more

Membership types vary by organization, offering benefits like discounts, exclusive access, and rewards tailored to member needs.

• Basic Membership: Offers essential benefits like access to services and products at standard rates.

• Premium Membership: Includes additional perks such as discounts, priority service, and exclusive events.

• Family Membership: Provides benefits for multiple family members, often at a reduced rate c...read more

Spectacles and sunglasses come in various shapes, each catering to different styles and face shapes.

• Round: Soft curves, suitable for angular faces. Example: John Lennon glasses.

• Square: Bold and structured, ideal for round faces. Example: Ray-Ban Wayfarers.

• Aviator: Teardrop shape, originally designed for pilots. Example: Classic aviators by Ray-Ban.

• Cat-eye: Upswept outer edges, popular in vintage styles. Example: Cat-ey...read more