KPMG India Team Manager Interview Questions and Answers

ISO standards are internationally recognized guidelines for quality management systems. Implementation involves establishing processes and procedures to meet these standards.

• ISO standards help organizations ensure quality, efficiency, and consistency in their products or services.

• Implementation involves conducting a gap analysis to identify areas where current processes do not meet ISO requirements.

• Developing a plan to...read more

Customer facing roles involve interacting with customers to address their needs and concerns.

• Effective communication skills are essential

• Ability to remain calm and professional under pressure

• Empathy and understanding towards customer's concerns

• Problem-solving skills to resolve issues efficiently

• Product knowledge to provide accurate information to customers

Managers should follow key parametrics such as communication, goal setting, team development, and performance evaluation.

• Communication: Regularly communicate with team members to ensure clarity and alignment.

• Goal setting: Set clear and achievable goals for the team and individuals.

• Team development: Invest in training and development opportunities for team members.

• Performance evaluation: Conduct regular performance revi