Korcomptenz Consultancy Executive Interview Questions and Answers

On hiring the right candidate for the role on the basis of skillsets required

Q1. Introduction to HR Policies
Ans. 
HR policies are guidelines and procedures implemented by an organization to manage its employees and ensure compliance with laws and regulations.
• HR policies outline expectations for employee behavior and performance.

• They cover areas such as recruitment, training, compensation, benefits, and disciplinary actions.

• Examples include a code of conduct, anti-discrimination policies, and leave policies.

• HR policies help create ...read more
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Q2. Importance of HR & Policies
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HR is crucial for creating and implementing policies that ensure fair treatment of employees and compliance with laws.
• HR ensures compliance with labor laws and regulations

• HR policies help create a fair and inclusive work environment

• HR handles employee relations and conflict resolution

• HR plays a key role in recruitment, training, and performance management
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Q1. Tell me about your experience
Ans. 
I have over 5 years of experience in customer support roles, handling various inquiries and providing solutions.
• Managed customer inquiries through phone, email, and chat

• Resolved customer complaints and issues in a timely manner

• Trained new team members on customer support processes

• Utilized CRM software to track customer interactions

• Implemented strategies to improve customer satisfaction ratings
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Q2. How do you manage if client escalated on you ?
Ans. 
Stay calm, listen actively, empathize, apologize if necessary, offer solutions, escalate if needed.
• Remain calm and composed

• Listen actively to understand the client's concerns

• Empathize with the client's situation

• Apologize if necessary, even if it's not your fault

• Offer solutions or alternatives to address the issue

• Escalate to a supervisor or higher authority if the situation requires it
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Q1. SME on US HR Compliance ?
Ans. 
Understanding of US HR compliance regulations and laws.
• Knowledge of federal and state employment laws such as FLSA, FMLA, ADA, Title VII, etc.

• Experience in handling HR audits and ensuring compliance with regulations.

• Ability to interpret and apply HR policies and procedures in accordance with legal requirements.

• Stay updated on changes in HR laws and regulations to ensure compliance.

• Collaborate with legal counsel or HR c...read more
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Q2. Personal perspective questions?
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Q1. Work experience
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Q1. Communication skill test
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Q1. Process related questions
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Q2. Definition of Business Development
Ans. 
Business development involves identifying opportunities for growth and creating strategies to capitalize on them.
• Identifying new business opportunities

• Building and maintaining relationships with clients and partners

• Developing and implementing growth strategies

• Market research and analysis

• Negotiating deals and partnerships
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Q3. Sales methodologies
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