KocharTech Chat Support Executive Interview Questions and Answers

In the apptitude test you will have to answer 5 questions related to customer support

Q1. Tell me about yourself
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Q2. Why do you wanna work in customer support?
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You will be asked 5 questions related to customer support in the aptitude test

Q1. Tell me something about yourself.
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Q2. Why do you want to work in customer support?
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Q1. They checked my English speaking skills
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Q2. Self introduction
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Q1. Tell me about urself
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Q1. Why do you want to join capital box
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Q2. What is difference between sales and marketing
Ans. 
Sales is the process of selling products or services, while marketing is the process of creating demand for those products or services.
• Sales involves direct interaction with customers to close deals, while marketing involves creating brand awareness and generating leads.

• Sales is focused on short-term goals, while marketing is focused on long-term goals.

• Sales is a subset of marketing, as marketing encompasses a broader ...read more
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Usual Questionnaire was asked Multiple Choice Questions.
Don't expect anything difficult

Q1. Tell me about yourself
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Q2. Strength and Weakness
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Q3. Sales process and how to tackle issues
Ans. 
Sales process involves prospecting, qualifying, presenting, handling objections, closing, and follow-up.
• Understand the customer's needs and pain points

• Build rapport and trust with the customer

• Present solutions that address the customer's needs

• Handle objections effectively by addressing concerns

• Close the sale by asking for the business

• Follow up with customers to ensure satisfaction and build long-term relationships
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Q4. How will you build relationships
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