KGISL Support Specialist Interview Questions and Answers

Q1. Tell me about yourself
Ans. 
Experienced chat support executive with strong communication skills and problem-solving abilities.
• Over 5 years of experience in providing chat support for various industries

• Proficient in using chat support software and multitasking

• Excellent communication skills and ability to handle customer queries effectively

• Strong problem-solving abilities and quick decision-making skills

• Received multiple awards for outstanding cust
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Q1. Basic Education, full experience and current job responsibilities
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Q1. What is tcp in network? If your system in under Trojan attack then, what will be the first step you will do?? Difference between the ost and pst.
Ans. 
TCP stands for Transmission Control Protocol, a core protocol of the Internet protocol suite. It ensures reliable and ordered delivery of data.
• TCP is a connection-oriented protocol that provides reliable communication between devices on a network.

• If my system is under a Trojan attack, the first step I would take is to disconnect the infected system from the network to prevent further spread of the malware.

• OST (Offline ...read more
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Q1. Joins,subquery,
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Q2. Linux commands and uses
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Linux commands are used to interact with the operating system, perform tasks, manage files, and more.
• ls - list directory contents

• cd - change directory

• pwd - print working directory

• cp - copy files

• mv - move files

• rm - remove files

• grep - search for specific text in files

• chmod - change file permissions

• sudo - execute a command as the superuser

• top - display system processes and resource usage
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Q1. SQL coding on different types of examples
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SQL coding involves writing queries to retrieve, manipulate, and manage data in a database.
• Use SELECT statement to retrieve data from a database

• Use INSERT statement to add new data to a database

• Use UPDATE statement to modify existing data in a database

• Use DELETE statement to remove data from a database

• Use JOIN statement to combine data from multiple tables
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Q1. What are the issues you are facing daily?
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Q1. What is protocol, how many type of protocol.
Ans. 
A protocol is a set of rules that governs the communication between devices in a network. There are several types of protocols.
• A protocol defines the format, timing, sequencing, and error control of data transmission.

• Protocols can be categorized into network protocols, transport protocols, and application protocols.

• Examples of network protocols include IP (Internet Protocol), ICMP (Internet Control Message Protocol), a...read more
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Q1. What is AD and Range ?
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AD stands for Active Directory, which is a directory service used in Windows environments. Range refers to a specific set of values or a span of numbers.
• AD is a centralized database that stores information about network resources, such as users, computers, and groups.

• It provides authentication and authorization services, allowing users to access resources based on their permissions.

• AD uses a hierarchical structure with...read more
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Q2. What is OSI Model and How many Layers ?
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The OSI Model is a conceptual framework that standardizes the functions of a communication system into seven layers.
• The OSI Model stands for Open Systems Interconnection Model.

• It was developed by the International Organization for Standardization (ISO) in 1984.

• The model helps in understanding how different network protocols and technologies interact.

• It divides the network communication process into seven layers, each w...read more
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Q3. Which layers call to Heart of OSI ?
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The layers that call to the heart of OSI are the Transport layer and the Application layer.
• The Transport layer is responsible for the end-to-end delivery of data and ensures reliable communication between hosts.

• The Application layer provides services directly to the end-user and includes protocols like HTTP, FTP, SMTP, etc.

• These layers interact with the heart of the OSI model, which is the core of the network architect...read more
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Q4. Which protocol is having lowest AD Value ?
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The protocol with the lowest AD value is OSPF (Open Shortest Path First).
• AD (Administrative Distance) is a value used by routers to determine the best path for forwarding packets.

• Lower AD value indicates a more preferred route.

• OSPF has an AD value of 110, which is lower than other routing protocols like RIP (120) and EIGRP (90).
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Q5. Which Protocols work with Application layers ?
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Protocols that work with Application layers include HTTP, FTP, SMTP, DNS, and SNMP.
• HTTP (Hypertext Transfer Protocol) is used for web browsing and communication between web servers and clients.

• FTP (File Transfer Protocol) is used for transferring files between a client and a server.

• SMTP (Simple Mail Transfer Protocol) is used for sending and receiving email messages.

• DNS (Domain Name System) is used for translating doma...read more
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Q1. Self Information
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Q1. Email technical writing
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General questions , maths ,GI, basic networking

Q1. What is the difference of OST and PST.
Ans. 
OST is an offline Outlook data file used by Exchange Server, while PST is a personal storage file used by Outlook for POP3, IMAP, and web-based mail accounts.
• OST is used by Exchange Server to store a copy of mailbox data on the local computer.

• PST is used by Outlook to store emails, contacts, calendar items, and other data for POP3, IMAP, and web-based mail accounts.

• OST files are synchronized with the Exchange Server wh...read more
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Q2. What is the difference of OS and Device manager.
Ans. 
OS manages the overall operation of a computer system, while Device Manager manages hardware devices connected to the system.
• OS controls the overall operation of a computer system, including managing resources, running applications, and providing user interface.

• Device Manager is a component of the OS that manages hardware devices connected to the system, allowing users to view and control device settings.

• Examples: Wind...read more
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Q1. What is your qualification.
Ans. 
I have a Bachelor's degree in Computer Science and 3 years of experience in desktop support.
• Bachelor's degree in Computer Science

• 3 years of experience in desktop support
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Q2. How many years of experience do you have.
Ans. 
I have 5 years of experience in Desktop Support roles.
• 5 years of experience in providing technical support for desktop systems

• Proficient in troubleshooting hardware and software issues

• Experience in setting up and configuring computer systems

• Familiarity with operating systems such as Windows and macOS

• Strong communication and customer service skills
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Q3. What is your preferred Salary.
Ans. 
My preferred salary is negotiable based on the responsibilities and benefits offered.
• Salary expectations are based on industry standards and cost of living in the area

• Consider the benefits package offered in addition to base salary

• Open to discussing salary range based on responsibilities and growth opportunities
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Q4. You are comfortable of this areas.
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