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Comviva Technology Chat Support Executive Interview Questions and Answers

Updated 6 Sep 2024

Comviva Technology Chat Support Executive Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I was interviewed in Aug 2024.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced chat support executive with strong communication skills and problem-solving abilities.

    • Over 5 years of experience in providing chat support for various industries

    • Proficient in using chat support software and multitasking

    • Excellent communication skills and ability to handle customer queries effectively

    • Strong problem-solving abilities and quick decision-making skills

    • Received multiple awards for outstanding cust

  • Answered by AI

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Nov 2023. There were 4 interview rounds.

Round 1 - One-on-one 

(4 Questions)

  • Q1. Tell me about yourself ?
  • Ans. 

    I am a dedicated and experienced technical support professional with a strong background in troubleshooting and customer service.

    • Over 5 years of experience in technical support roles

    • Proficient in troubleshooting hardware and software issues

    • Excellent communication and problem-solving skills

    • Certified in ITIL and CompTIA A+

    • Previous experience in handling escalated customer issues

  • Answered by AI
  • Q2. What is your previous experience roles and responsibilities?
  • Q3. What is your salary expectation?
  • Ans. 

    My salary expectation is based on my experience, skills, and the industry standard for this position.

    • Consider my years of experience in technical support roles

    • Research the average salary range for Senior Technical Support Associates in this industry

    • Factor in any additional certifications or specialized skills I bring to the table

  • Answered by AI
  • Q4. Why are you to join this company?
Round 2 - Technical 

(2 Questions)

  • Q1. What is switches and routers?
  • Ans. 

    Switches and routers are networking devices used to connect devices within a network and route data between different networks.

    • Switches operate at the data link layer of the OSI model and are used to connect devices within a local area network (LAN).

    • Routers operate at the network layer of the OSI model and are used to connect different networks together.

    • Switches use MAC addresses to forward data to the correct destinat...

  • Answered by AI
  • Q2. What is LAN? Explain with real time eg?
  • Ans. 

    LAN stands for Local Area Network. It is a network that connects computers and devices in a limited area such as a home, office, or school.

    • LAN is a network that connects devices within a limited area, typically a building or campus.

    • It allows for the sharing of resources such as files, printers, and internet access.

    • LANs are commonly used in homes, offices, and schools to facilitate communication and resource sharing amo

  • Answered by AI
Round 3 - Typing Test 

(1 Question)

  • Q1. There will be 1 mins typing test. Atleast we have to reach 35 words per minute(Speed) and Accuracy 85% is okay.
Round 4 - HR 

(2 Questions)

  • Q1. Salary Discussion?
  • Q2. Cab facilities & Work timings?

Interview Preparation Tips

Topics to prepare for Prodapt Senior Technical Support Associate interview:
  • Networking
  • CCNA

Skills evaluated in this interview

Comviva Technology Interview FAQs

How many rounds are there in Comviva Technology Chat Support Executive interview?
Comviva Technology interview process usually has 1 rounds. The most common rounds in the Comviva Technology interview process are HR.

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Comviva Technology Chat Support Executive Interview Process

based on 1 interview

Interview experience

4
  
Good
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