Karvy DigiKonnect Customer Service Executive Interview Questions and Answers

Q1. Why are you looking for a change?
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Q2. Where do you see yourself in 5 years?
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Q3. What are your strengths and weaknesses?
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Q4. Tell me about yourself.
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How do you save your items quickly in a computer?

Q1. How would you respond to a very slow/soft speaking old lady?
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Q1. Why are you looking for a change?
Ans. 
Seeking new challenges and growth opportunities in a different organization.
• Looking for a change to expand my skill set and knowledge.

• Seeking a more challenging role that aligns with my career goals.

• Wanting to work in a different industry to gain new experiences.

• Desire to work in a company with a better work-life balance.

• Seeking better compensation and benefits.

• Wanting to work in a more supportive and collaborative tea
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Q2. What are your salary expectations?
Ans. 
I expect a competitive salary based on my experience and skills.
• I am looking for a salary that reflects my qualifications and the responsibilities of the role.

• I have researched the average salary range for Customer Service Executives in this industry.

• I am open to negotiation and would like to discuss the salary package further.

• I believe that fair compensation is important for job satisfaction and motivation.
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Q3. Share details of your previous job.
Ans. 
I worked as a Customer Service Executive at XYZ Company.
• Handled customer inquiries and complaints via phone, email, and chat

• Provided product information and resolved customer issues

• Maintained accurate records of customer interactions and transactions

• Collaborated with other departments to ensure customer satisfaction

• Received positive feedback from customers for excellent service

• Achieved monthly targets for customer sati
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Q4. Why should we hire you?
Ans. 
I have excellent communication skills, a strong customer focus, and a proven track record in delivering exceptional customer service.
• I have a friendly and approachable demeanor, which helps me build rapport with customers.

• I am a good listener and can empathize with customers' concerns and needs.

• I am highly organized and can handle multiple tasks efficiently.

• I have a problem-solving mindset and can think quickly on my f...read more
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Q5. Tell me about yourself.
Ans. 
I am a dedicated and experienced Customer Service Executive with a strong background in providing exceptional customer support.
• Over 5 years of experience in the customer service industry

• Proficient in handling customer inquiries, complaints, and resolving issues

• Skilled in building positive relationships with customers

• Excellent communication and problem-solving skills

• Ability to work well under pressure and in a fast-pace
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Behavioural test like 60 questions.

Q1. About Trade life cycle
Ans. TLC means trade goes from stages like Initiation to reconciliation. Stages are, Trade initiation, execution, capture, affirmation, validation, verification, confirmation, settlement, reconciliation.
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Q2. What is Asset Management?
Ans. 
Asset management refers to the process of managing a company's assets to maximize their value and optimize their use.
• Asset management involves tracking, maintaining, and disposing of assets.

• It includes activities such as inventory management, maintenance scheduling, and financial planning.

• Asset management aims to ensure assets are utilized efficiently and effectively.

• Examples of assets that can be managed include physi...read more
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Q1. Salary drawn in current organization
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Q2. Why you want to join American Express?
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Q1. A paragraph was given to me. I was asked to read it for 2 mins and they would remove it from the screen and ask me questions from the paragraph and answers must be relevant to the paragraph. A mock call si...read more
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Q1. Why you want to join Amex? Tell about your hobbies.
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Q2. When I informed I like cooking and it is my hobby. Interviewer asked, "what can can you cook?"
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Q1. Would you be comfortable doing night shifts? Who do you live with? What does your father do?
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Q2. Travel is in boom. Why are you quitting now?
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Q1. Tell me about yourself?
Ans. 
I am a dedicated and experienced Customer Service Executive with a strong focus on providing exceptional customer support.
• I have over 5 years of experience in the customer service industry.

• I am skilled in handling customer inquiries, resolving complaints, and providing product information.

• I have a proven track record of maintaining high customer satisfaction ratings.

• I am proficient in using customer service software an...read more
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Q2. Why did u leave last company?
Ans. 
I left my last company due to limited growth opportunities and a desire for a new challenge.
• Limited growth opportunities

• Desire for a new challenge
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Q1. What is your weakness and how did you cope it
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Q2. What was the most difficult call you got in your job and how dod you handle it
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