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I applied via Walk-in and was interviewed before Sep 2021. There were 2 interview rounds.
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I applied via Walk-in and was interviewed before Jan 2021. There were 2 interview rounds.
Listen to their concerns, empathize, apologize, offer solutions, and follow up.
Listen actively to their complaints and let them vent their frustrations.
Empathize with their situation and acknowledge their feelings.
Apologize for any inconvenience caused and take responsibility for the issue.
Offer solutions to resolve the problem and ask for their input.
Follow up with the customer to ensure their satisfaction and build t...
To manage multiple callers, prioritize calls, use call scripts, and utilize call center software.
Prioritize calls based on urgency and importance
Use call scripts to ensure consistency and efficiency
Utilize call center software to manage and track calls
Train telecallers to handle multiple calls simultaneously
Take breaks to avoid burnout and maintain focus
I am a dedicated and experienced tele caller with a strong background in customer service and sales.
Experienced in making outbound calls to potential customers
Skilled in building rapport and providing excellent customer service
Proven track record of meeting and exceeding sales targets
Translation of 'I want you to Answer the question'
Je veux que vous répondiez à la question (French)
Quiero que respondas la pregunta (Spanish)
Ich möchte, dass du die Frage beantwortest (German)
I will speak about the importance of effective communication in customer service.
Effective communication is key in building rapport with customers
Active listening helps in understanding customer needs and concerns
Clear and concise communication can prevent misunderstandings and conflicts
Using positive language and tone can enhance customer experience
Examples: repeating back information to confirm understanding, asking
I applied via Walk-in and was interviewed in Feb 2022. There were 2 interview rounds.
I applied via Referral and was interviewed in Jul 2022. There were 2 interview rounds.
My memorable day was when I won a singing competition.
Participated in a singing competition
Performed my favorite song
Received first prize and recognition
Celebrated with friends and family
In 5 years, I see myself as a successful telecaller, having gained expertise in customer service and communication skills.
Working as a team leader, managing a group of telecallers
Achieving high sales targets consistently
Building strong relationships with clients and customers
Continuously improving my communication and persuasion skills
Taking on additional responsibilities and contributing to the growth of the company
I applied via AmbitionBox and was interviewed in Nov 2023. There was 1 interview round.
I remain calm, listen actively, empathize with their concerns, and offer solutions to address their issues.
Stay calm and composed
Listen actively to understand their concerns
Empathize with their emotions
Offer solutions to address their issues
Seek assistance from a supervisor if needed
based on 11 reviews
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