Karvy DigiKonnect Telecaller Interview Questions and Answers

I am a dedicated and experienced tele caller with a strong background in customer service and sales.

• Experienced in making outbound calls to potential customers

• Skilled in building rapport and providing excellent customer service

• Proven track record of meeting and exceeding sales targets

Translation of 'I want you to Answer the question'

• Je veux que vous répondiez à la question (French)

• Quiero que respondas la pregunta (Spanish)

• Ich möchte, dass du die Frage beantwortest (German)

I will speak about the importance of effective communication in customer service.

• Effective communication is key in building rapport with customers

• Active listening helps in understanding customer needs and concerns

• Clear and concise communication can prevent misunderstandings and conflicts

• Using positive language and tone can enhance customer experience

• Examples: repeating back information to confirm understanding, asking

My memorable day was when I won a singing competition.

• Participated in a singing competition

• Performed my favorite song

• Received first prize and recognition

• Celebrated with friends and family

In 5 years, I see myself as a successful telecaller, having gained expertise in customer service and communication skills.

• Working as a team leader, managing a group of telecallers

• Achieving high sales targets consistently

• Building strong relationships with clients and customers

• Continuously improving my communication and persuasion skills

• Taking on additional responsibilities and contributing to the growth of the company

I remain calm, listen actively, empathize with their concerns, and offer solutions to address their issues.

• Stay calm and composed

• Listen actively to understand their concerns

• Empathize with their emotions

• Offer solutions to address their issues

• Seek assistance from a supervisor if needed