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Karvy DigiKonnect Telecaller Interview Questions and Answers

Updated 21 Sep 2022

Karvy DigiKonnect Telecaller Interview Experiences

1 interview found

Telecaller Interview Questions & Answers

user image Anonymous

posted on 21 Sep 2022

I applied via Walk-in and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Introduction . last week schedule--- discussion about customer service and bpo customer satisfaction
  • Q2. Last cafe visit grammar test versant test for chaat and voice process

Interview Preparation Tips

Topics to prepare for Karvy DigiKonnect Telecaller interview:
  • youtube
  • motivational speaker
Interview preparation tips for other job seekers - be confident and dont be nervous at interview

Interview questions from similar companies

I applied via Walk-in and was interviewed before Jan 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 
Round 2 - One-on-one 

(5 Questions)

  • Q1. Tell me something abt ur self
  • Q2. How many year u have working experience
  • Q3. Why u left the last job.reason
  • Q4. Wat kind of cms u use to handle in ur last job
  • Q5. Tell me something abt ur last process

Interview Preparation Tips

Interview preparation tips for other job seekers - R u aware abt the company.he might give u one topic to tell u to share ur view on the topic

Interview Questionnaire 

3 Questions

  • Q1. How to manage a cutomer who is not happy
  • Ans. 

    Listen to their concerns, empathize, apologize, offer solutions, and follow up.

    • Listen actively to their complaints and let them vent their frustrations.

    • Empathize with their situation and acknowledge their feelings.

    • Apologize for any inconvenience caused and take responsibility for the issue.

    • Offer solutions to resolve the problem and ask for their input.

    • Follow up with the customer to ensure their satisfaction and build t...

  • Answered by AI
  • Q2. How to manage multiple caller at a time
  • Ans. 

    To manage multiple callers, prioritize calls, use call scripts, and utilize call center software.

    • Prioritize calls based on urgency and importance

    • Use call scripts to ensure consistency and efficiency

    • Utilize call center software to manage and track calls

    • Train telecallers to handle multiple calls simultaneously

    • Take breaks to avoid burnout and maintain focus

  • Answered by AI
  • Q3. What you do if some one force you to help out of call
Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(3 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and experienced tele caller with a strong background in customer service and sales.

    • Experienced in making outbound calls to potential customers

    • Skilled in building rapport and providing excellent customer service

    • Proven track record of meeting and exceeding sales targets

  • Answered by AI
  • Q2. Give translation for the following
  • Ans. 

    Translation of 'I want you to Answer the question'

    • Je veux que vous répondiez à la question (French)

    • Quiero que respondas la pregunta (Spanish)

    • Ich möchte, dass du die Frage beantwortest (German)

  • Answered by AI
  • Q3. Versant test Which is held from your mobile phone with the help of versent apk

Interview Preparation Tips

Interview preparation tips for other job seekers - Go with a high confidence 💪
Make sure you are good in english reading and translation....
Typing test 15 words per min
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Any topic speak for 1 min
  • Ans. 

    I will speak about the importance of effective communication in customer service.

    • Effective communication is key in building rapport with customers

    • Active listening helps in understanding customer needs and concerns

    • Clear and concise communication can prevent misunderstandings and conflicts

    • Using positive language and tone can enhance customer experience

    • Examples: repeating back information to confirm understanding, asking

  • Answered by AI

I applied via Walk-in and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. What are your salary expectations?

Interview Preparation Tips

Topics to prepare for Teleperformance Telecaller interview:
  • Photography
Interview preparation tips for other job seekers - Pump yourself up and stay positive

I applied via Referral and was interviewed in Jul 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. About yourself my name is Asmakhatoon khatoon idid graduation in b.com and i have teaching experience igot hr recruter job in fair links but due to my son i drop it and looking for work from hom...
  • Q2. Tell something about your memorable day
  • Ans. 

    My memorable day was when I won a singing competition.

    • Participated in a singing competition

    • Performed my favorite song

    • Received first prize and recognition

    • Celebrated with friends and family

  • Answered by AI
  • Q3. Where you see yourself after 5 year
  • Ans. 

    In 5 years, I see myself as a successful telecaller, having gained expertise in customer service and communication skills.

    • Working as a team leader, managing a group of telecallers

    • Achieving high sales targets consistently

    • Building strong relationships with clients and customers

    • Continuously improving my communication and persuasion skills

    • Taking on additional responsibilities and contributing to the growth of the company

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Do your best Be confidence and do hard work
Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Introduction, about City and motivation to join this jib
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
-
Result
-

I applied via AmbitionBox and was interviewed in Nov 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Time management
  • Q2. What you do yesterday

Telecaller Interview Questions & Answers

Genpact user image Madhuri davidraju

posted on 19 Jun 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. How you handle aggressive customers
  • Ans. 

    I remain calm, listen actively, empathize with their concerns, and offer solutions to address their issues.

    • Stay calm and composed

    • Listen actively to understand their concerns

    • Empathize with their emotions

    • Offer solutions to address their issues

    • Seek assistance from a supervisor if needed

  • Answered by AI

Karvy DigiKonnect Interview FAQs

How many rounds are there in Karvy DigiKonnect Telecaller interview?
Karvy DigiKonnect interview process usually has 2 rounds. The most common rounds in the Karvy DigiKonnect interview process are Resume Shortlist and HR.

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Karvy DigiKonnect Telecaller Salary
based on 23 salaries
₹1 L/yr - ₹3 L/yr
5% less than the average Telecaller Salary in India
View more details

Karvy DigiKonnect Telecaller Reviews and Ratings

based on 11 reviews

3.8/5

Rating in categories

3.3

Skill development

3.2

Work-life balance

3.0

Salary

3.0

Job security

3.1

Company culture

3.2

Promotions

3.3

Work satisfaction

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