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Jio Customer Service Executive Interview Questions, Process, and Tips

Updated 6 Mar 2025

Top Jio Customer Service Executive Interview Questions and Answers

Jio Customer Service Executive Interview Experiences

26 interviews found

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
  • Q2. What is your family background?
Round 3 - HR 

(1 Question)

  • Q1. What is your family background?
Round 4 - Assignment 
Round 5 - HR 

(1 Question)

  • Q1. Share details of your previous job.

Interview Preparation Tips

Interview preparation tips for other job seekers - Always work a team becose a good good work with tha team

I was interviewed before Nov 2021.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell us about yourself About work experience
  • Q2. Communication skills

Interview Preparation Tips

Interview preparation tips for other job seekers - Hindi English and regional language skills for communication test

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Mar 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Walk through the resume, ambitions & where you see yourself in 5 years.
Round 3 - One-on-one 

(1 Question)

  • Q1. Do you know what other products Jio has other than being a network service provider?
  • Ans. 

    Yes, Jio has a range of products including JioTV, JioCinema, JioSaavn, JioCloud, JioMoney, and JioMart.

    • JioTV - Live TV streaming app

    • JioCinema - Video-on-demand app

    • JioSaavn - Music streaming app

    • JioCloud - Cloud storage service

    • JioMoney - Digital wallet

    • JioMart - Online grocery delivery service

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Jio Customer Service Executive interview:
  • Company case study
Interview preparation tips for other job seekers - Interview rounds were well arranged and managed because of which candidates have the ease to go through them.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Feb 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

Generic Aptitude Test was taken

Round 3 - Technical 

(1 Question)

  • Q1. There was a technical round in which they asked about the technical details of the network.
Round 4 - HR 

(1 Question)

  • Q1. General HR questions were asked.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and stay calm during the whole process.

Jio interview questions for designations

 Customer Service

 (4)

 Senior Customer Service Executive

 (1)

 Junior Customer Service Executive

 (1)

 Customer Service Associate

 (15)

 Customer Service Manager

 (4)

 Customer Service Advisor

 (1)

 Service Executive

 (1)

 Non Voice Customer Service Executive

 (1)

I applied via Company Website and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Why should we hire you.?
  • Ans. 

    BECAUSE I improve my skills in your company with works. I can learn new things I have patiency. My immediate goal is to get a job in a growth oriented company. I do work with smart attitude. I can take all responsibilities when required. I am a loyal. I have confident to improve my position

  • Answered by Sumit Chauhan

I applied via Company Website and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
  • Q2. What are your hobbies

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident,give your answers in polite way without hesitation
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Jio Interview FAQs

How many rounds are there in Jio Customer Service Executive interview?
Jio interview process usually has 2-3 rounds. The most common rounds in the Jio interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Jio Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Jio. The most common topics and skills that interviewers at Jio expect are Customer Service, Communication Skills, bpo, Customer Handling and Social Media.
What are the top questions asked in Jio Customer Service Executive interview?

Some of the top questions asked at the Jio Customer Service Executive interview -

  1. Do you know what other products Jio has other than being a network service prov...read more
  2. What is the role of customer seiv...read more
  3. What is a w...read more
How long is the Jio Customer Service Executive interview process?

The duration of Jio Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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Jio Customer Service Executive Interview Process

based on 30 interviews

2 Interview rounds

  • Resume Shortlist Round
  • HR Round
View more

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Jio Customer Service Executive Salary
based on 238 salaries
₹1 L/yr - ₹5.8 L/yr
11% less than the average Customer Service Executive Salary in India
View more details

Jio Customer Service Executive Reviews and Ratings

based on 102 reviews

4.1/5

Rating in categories

4.1

Skill development

3.9

Work-life balance

3.9

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4.1

Job security

4.1

Company culture

3.6

Promotions

3.9

Work satisfaction

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