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Jio Customer Service Executive Interview Questions, Process, and Tips

Updated 6 Mar 2025

Top Jio Customer Service Executive Interview Questions and Answers

Jio Customer Service Executive Interview Experiences

26 interviews found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
More than 8 weeks
Result
-

I applied via Job Fair and was interviewed before Jul 2023. There was 1 interview round.

Round 1 - One-on-one 

(5 Questions)

  • Q1. What is a work
  • Ans. 

    Work is the effort exerted to achieve a goal or complete a task.

    • Work involves tasks or activities that require effort

    • It is usually done to achieve a specific goal or outcome

    • Work can be physical or mental in nature

    • Examples: completing a project, providing customer service, conducting research

  • Answered by AI
  • Q2. Starting time work
  • Q3. Work out timing
  • Q4. Selected locations
  • Q5. Selery ges work

Interview Preparation Tips

Topics to prepare for Jio Customer Service Executive interview:
  • Management
Interview preparation tips for other job seekers - Jio people dream job
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Aug 2023. There was 1 interview round.

Round 1 - They check your communication 

(3 Questions)

  • Q1. What is a famous food in your place ?
  • Q2. Which is a best place to visit in your Town or city
  • Q3. Self introduction

Interview Preparation Tips

Interview preparation tips for other job seekers - They will check your communication skills,
If you are speaking well in Hindi and your state language correctly then boom ...you are hired. And they also for how many years will you work here?

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more

I applied via Referral and was interviewed in Jun 2022. There were 4 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Why do you want to join Jio?
Round 2 - HR 

(1 Question)

  • Q1. Salary expectations was asked
Round 3 - Technical 

(1 Question)

  • Q1. Given a topic to elaborate
Round 4 - Aptitude Test 

Test for 20 marks and score 16

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company to work with only if you have qualified HSC
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

10 question based on aptitude.

Round 3 - 10 question of English language 

(2 Questions)

  • Q1. 1 question related to vocabulary
  • Q2. 1 question related to Reading comprehension

Interview Preparation Tips

Interview preparation tips for other job seekers - This is my first interview please be patience while giving interview.

Jio interview questions for designations

 Customer Service

 (4)

 Senior Customer Service Executive

 (1)

 Junior Customer Service Executive

 (1)

 Customer Service Associate

 (15)

 Customer Service Manager

 (4)

 Customer Service Advisor

 (1)

 Service Executive

 (1)

 Non Voice Customer Service Executive

 (1)

I applied via Approached by Company and was interviewed in Sep 2022. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Something about yourself
  • Q2. What is the aim in your life
  • Q3. Why you need the job

Interview Preparation Tips

Interview preparation tips for other job seekers - At the time of interview be confident and have patience

I applied via Referral and was interviewed in Dec 2021. There were 3 interview rounds.

Round 1 - HR 

(5 Questions)

  • Q1. What are your salary expectations?
  • Q2. Share details of your previous job.
  • Q3. Why should we hire you?
  • Q4. Why are you looking for a change?
  • Q5. Tell me about yourself.
Round 2 - Aptitude Test 

Logical reasoning, grammar, mathematics

Round 3 - One-on-one 

(1 Question)

  • Q1. Tell me something about your self

Interview Preparation Tips

Topics to prepare for Jio Customer Service Executive interview:
  • Tell me something about yourself
  • Why did you left the previous job
Interview preparation tips for other job seekers - Be confident while giving interview, be interactive while you speak, don't let hr to question you, speak about yourself first then your highest qualification,then your hobbies, make oneself so comfortable with ur words that it impressed the Hr

I applied via Walk-in and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(1 Question)

  • Q1. What's your salary expectation

Interview Preparation Tips

Interview preparation tips for other job seekers - Never nervous be confident and speak confidentiali

I applied via AmbitionBox and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Where do you see yourself in 5 years?
  • Q2. Tell me about yourself.
Round 2 - Aptitude Test 

Logical reasoning,garmmar

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while giving interview,be interactive while you speak , don't let hr to question you,speak about yourself Frist then your highest qualification,then your hobbies, make oneself so comfortable with ur world that it impressed the Hr

I applied via Referral and was interviewed in Sep 2021. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Geo, what do you like?
  • Ans. Companies number 1 I like it jio sir and jio company job I am happy working
  • Answered by Lax Solanki
  • Q2. What do you like in Geo?
  • Q3. Company I like it jio company I like it job working

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview is a very good and my experience I like it interview sir

I applied via Company Website and was interviewed in Apr 2022. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Why do you give u this job
  • Q2. Why do you choose this job

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication skills with hr and team leaders
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Jio Interview FAQs

How many rounds are there in Jio Customer Service Executive interview?
Jio interview process usually has 2-3 rounds. The most common rounds in the Jio interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Jio Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Jio. The most common topics and skills that interviewers at Jio expect are Customer Service, Communication Skills, bpo, Customer Handling and Social Media.
What are the top questions asked in Jio Customer Service Executive interview?

Some of the top questions asked at the Jio Customer Service Executive interview -

  1. Do you know what other products Jio has other than being a network service prov...read more
  2. What is the role of customer seiv...read more
  3. What is a w...read more
How long is the Jio Customer Service Executive interview process?

The duration of Jio Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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Jio Customer Service Executive Interview Process

based on 30 interviews

2 Interview rounds

  • Resume Shortlist Round
  • HR Round
View more

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Jio Customer Service Executive Salary
based on 238 salaries
₹1 L/yr - ₹5.8 L/yr
11% less than the average Customer Service Executive Salary in India
View more details

Jio Customer Service Executive Reviews and Ratings

based on 102 reviews

4.1/5

Rating in categories

4.1

Skill development

3.9

Work-life balance

3.9

Salary

4.1

Job security

4.1

Company culture

3.6

Promotions

3.9

Work satisfaction

Explore 102 Reviews and Ratings
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