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Jio Customer Service Advisor Interview Questions and Answers
Jio Customer Service Advisor Interview Experiences
1 interview found
I applied via Naukri.com and was interviewed before Jun 2021. There were 2 interview rounds.
(2 Questions)
- Q1. 1. Tell me about yourself?
- Q2. 2. What do you know about BPO?
- Ans.
BPO stands for Business Process Outsourcing, which involves contracting non-core business activities to a third-party provider.
BPO is a cost-effective way for companies to outsource non-core business functions such as customer service, HR, accounting, and IT services.
BPO providers are typically located in countries with lower labor costs, such as India, the Philippines, and Mexico.
BPO services can be delivered through ...
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Interview questions from similar companies
(2 Questions)
- Q1. Tell me about yourself
- Ans.
Experienced customer service advisor with a passion for helping customers and resolving issues efficiently.
Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Ability to remain calm and professional in high-pressure situations
Proven track record of exceeding customer satisfaction goals
Example: In my previous role at XYZ Company, I consistently received positive feedback fr...
- Q2. Why did you leave your last company?
- Ans.
Seeking new challenges and opportunities for growth.
Desire for career advancement
Looking for a new challenge
Seeking better work-life balance
(2 Questions)
- Q1. Describe your previous KPI
- Ans.
Handled an average of 50 customer inquiries per day with a 95% resolution rate
Maintained a high level of customer satisfaction by resolving issues efficiently
Met or exceeded daily targets for number of inquiries handled and resolution rate
Utilized effective communication skills to address customer concerns and provide solutions
- Q2. Why do you want to join tech-m?
- Ans.
I want to join tech-m because of its reputation for innovation and commitment to customer satisfaction.
I am impressed by tech-m's track record of developing cutting-edge technology solutions.
I am excited about the opportunity to work in a dynamic and fast-paced environment.
I believe that tech-m's focus on customer satisfaction aligns with my own values and goals.
I am eager to contribute my skills and expertise to help
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed before Sep 2021. There were 2 interview rounds.
(3 Questions)
- Q1. Direct interview with manager about work experience your future role or vision in company down 2 to 3 years.....why left previous company, stability
- Q2. Why you left previous company
- Q3. Stability issue wat plan in genpact for 2 to 3 years
- Ans.
Genpact offers stability through various initiatives such as career growth opportunities, employee engagement programs, and competitive compensation packages.
Genpact provides career growth opportunities to its employees, allowing them to develop their skills and advance within the company.
The company also has employee engagement programs that promote a positive work environment and foster a sense of community among emp...
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Selected
I applied via Job Fair and was interviewed in Jun 2024. There was 1 interview round.
About the company and related legal issues
Selected
I applied via Referral and was interviewed in May 2024. There was 1 interview round.
What is share assignment
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I applied via Referral and was interviewed in Feb 2024. There was 1 interview round.
(2 Questions)
- Q1. What is AML kyc
- Ans.
AML KYC stands for Anti-Money Laundering and Know Your Customer. It is a set of regulations and procedures designed to prevent financial crimes.
AML KYC involves verifying the identity of clients and assessing their risk of money laundering or terrorist financing.
It requires financial institutions to monitor transactions, report suspicious activities, and keep detailed records.
Examples of AML KYC measures include custom...
- Q2. What AML KYC Will Do
- Ans.
AML KYC helps prevent money laundering and fraud by verifying the identity of customers and monitoring their transactions.
Verifies the identity of customers to ensure they are not involved in money laundering or other illegal activities
Monitors transactions to detect suspicious activity and report it to authorities
Helps financial institutions comply with regulations and avoid penalties
Uses a combination of technology, ...
Interview Preparation Tips
- AML kyc
(1 Question)
- Q1. Basic sf question
(1 Question)
- Q1. Salary discussion
(1 Question)
- Q1. Java bake end development
Rakesh Yaragatapu
English and advisor role
(2 Questions)
- Q1. Communication skills
- Q2. What is advisor role
Customer Advisor Interview Questions & Answers
Reliance Industries
Abdul Muqtadeer
posted on 24 Jun 2024
(2 Questions)
- Q1. What is your strength
- Q2. Where do you see yourself in 5 years
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Jio Customer Service Advisor Reviews and Ratings
based on 15 reviews
Rating in categories
|
Assistant Manager
5.4k
salaries
|  ₹1.2 L/yr - ₹10.5 L/yr |
|
Deputy Manager
3.5k
salaries
| ₹4.2 L/yr - ₹13.8 L/yr |
|
Manager
1.8k
salaries
| ₹6 L/yr - ₹25 L/yr |
|
Senior Executive
1.5k
salaries
| ₹1.8 L/yr - ₹8 L/yr |
|
Senior Manager
1.4k
salaries
| ₹8.6 L/yr - ₹33 L/yr |
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