ICICI Bank Service Advisor Interview Questions and Answers

Documents required to open a Pvt LTD account

• Certificate of Incorporation

• Memorandum and Articles of Association

• PAN card of the company

• Identity and address proof of directors

• Board resolution authorizing opening of bank account

LC, bank guarantee, export credit and import credit are all financial instruments used in international trade.

• LC (Letter of Credit) is a document issued by a bank guaranteeing payment to a seller upon receipt of goods by a buyer.

• Bank guarantee is a promise by a bank to pay a specified amount if the beneficiary fails to perform as per the terms of the contract.

• Export credit is a loan or credit extended to an exporter to...read more

Cross sell is the practice of offering customers additional products or services that complement their initial purchase.

• Cross selling can increase revenue and customer loyalty.

• Examples include offering a phone case with a new phone purchase or suggesting a matching tie with a suit purchase.

• Effective cross selling requires understanding the customer's needs and preferences.

• It is important to avoid being pushy or aggress...read more

AML stands for Anti-Money Laundering. It is a set of laws, regulations, and procedures designed to prevent the generation of income through illegal activities.

• AML is used to prevent money laundering, terrorist financing, and other financial crimes.

• It involves identifying and verifying the identity of customers, monitoring transactions, and reporting suspicious activity.

• AML regulations apply to banks, financial institut...read more

Locker management involves ensuring the security and proper usage of lockers.

• Assign lockers to individuals and keep a record of who has access to which locker

• Regularly inspect lockers to ensure they are in good condition and not being misused

• Implement security measures such as CCTV cameras and access control systems

• Train staff on proper locker usage and security protocols

• Handle lost or forgotten locker keys or combinat...read more