ITC Hotels Relationship Officer Interview Questions and Answers

Destination Knowledge

Q1. IATA Codes of different destination
Ans. 
IATA codes are three-letter codes used to identify airports and cities.
• IATA codes are assigned by the International Air Transport Association.

• They are used for flight planning, ticketing, and baggage handling.

• Examples of IATA codes include JFK for John F. Kennedy International Airport in New York and LHR for London Heathrow Airport.

• Some cities have multiple airports with different IATA codes, such as New York City (JFK
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Q1. Asked about myself
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Q2. Tell me about yourself
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Q1. Thry taken mock call asked me to sell package
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Q1. Self introduction
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Q2. Why to join sales
Ans. 
Sales offers opportunities for growth, challenges, and financial rewards.
• Opportunity to interact with diverse clients and build relationships

• Challenging environment that requires problem-solving skills

• Potential for high earnings through commissions and bonuses
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Q1. APC/BOB/Upselling
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Q2. Convincing strategy
Ans. 
Building trust, understanding needs, showcasing value, overcoming objections, closing the deal
• Establish rapport and build trust with the customer

• Listen actively to understand the customer's needs and pain points

• Demonstrate the value of your product or service in addressing their needs

• Address any objections or concerns the customer may have

• Ask for the sale and close the deal effectively
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Q1. Why Sales and Why Radisson Blu
Ans. 
Passionate about sales and attracted to Radisson Blu's reputation for luxury and exceptional customer service.
• I have always been drawn to the fast-paced and dynamic nature of sales, where I can utilize my communication and negotiation skills.

• Radisson Blu's strong reputation for luxury and exceptional customer service aligns with my values and goals in providing top-notch experiences for clients.

• I am excited about the o...read more
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Q2. Why should we hire you
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I have a proven track record of exceeding sales targets and building strong relationships with clients.
• I have consistently met or exceeded sales targets in my previous roles.

• I have a strong ability to build and maintain relationships with clients, leading to repeat business and referrals.

• I am highly motivated and driven to succeed in a competitive sales environment.

• I have excellent communication and negotiation skills,...read more
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Q1. Salary Expectation while you join
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Q2. Current Experience with any other brand
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I was the second person to speak. I picked up from where the first speaker had left. I appreciated his thoughts and build up further on his argument. I spoke for about two minutes and then thanked others for patient listening. Every one spoke one by one. When all were done, I again initiated the discussion and concluded the discussion appreciating everybody's point of view.

Q1. Cool and Calm and be your original self. If you dont know any answer, say sorry and move on. Dont guess. If you are guessing then tell the interviewer that you are making a guess. Question 1 - Tell us so...read more
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Q2. Why are you choosing this job when you have another opportunity also> Answer - Compare the two jobs and then say you are in initial stage of the career where learning is more important. And this job offers...read more
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Q3. Question- They will ask about salary expectation. Answer - Do some market research and quote a reasonable salary. Give your logic like prevalent market situation and salary etc.
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Q1. Asked about related field of past experience
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Q1. Asked to work anywhere in world
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Q1. Self-introduction and basic knowledge of accounting terms
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