Upload Button Icon Add office photos

Filter interviews by

Institute for Excellence in Services and Planning Senior CSA Interview Questions and Answers

Updated 22 Mar 2022

Institute for Excellence in Services and Planning Senior CSA Interview Experiences

1 interview found

Senior CSA Interview Questions & Answers

user image Anonymous

posted on 22 Mar 2022

I applied via Referral and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - screening interview 

(1 Question)

  • Q1. Why u want to join , Why u left your previous organization ,What you think that will change here once u join ( Example work environment ,Timely completion of projects , Stress of completion your tasks as...

Interview Preparation Tips

Topics to prepare for Institute for Excellence in Services and Planning Senior CSA interview:
  • work experince
  • Knowledge Management
  • general knowl
  • apptitude test
  • Personal details
Interview preparation tips for other job seekers - To all job seekers it is best advised be patience focused on questions asked and never deviate from the flow in answering the questions asked . Have a relaxed impression on face with no signs of nervousness and give time to think about the questions asked

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Communication skills test
Round 3 - Aptitude Test 

Logical, grammar, calculation

I applied via Walk-in and was interviewed in Dec 2019. There were 5 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. What is mean roll for csa ,
  • Ans. 

    Mean roll for CSA refers to the average number of times a customer service agent handles a call or interaction.

    • Mean roll for CSA is calculated by dividing the total number of calls or interactions handled by the number of customer service agents.

    • It helps in determining the workload and efficiency of the customer service team.

    • For example, if there are 10 customer service agents and they collectively handle 100 calls in

  • Answered by AI
  • Q2. How to handle costumer
  • Ans. 

    Handling customers involves effective communication, empathy, problem-solving, and providing excellent service.

    • Listen actively to understand customer needs and concerns.

    • Show empathy and understanding towards customers' frustrations or issues.

    • Communicate clearly and professionally, using positive language.

    • Offer solutions or alternatives to resolve customer problems.

    • Provide prompt and efficient service, ensuring customer...

  • Answered by AI
  • Q3. How to do work with our junior csa
  • Q4. Do ur best for our company

Interview Preparation Tips

Interview preparation tips for other job seekers - We will do my best

Skills evaluated in this interview

I applied via Referral and was interviewed before May 2020. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Why should we Hire You
  • Q2. Search on google
  • Q3. What makes you diffrent from others
  • Q4. Search for samples from google
  • Ans. 

    To search for samples from Google, use the search engine and enter relevant keywords.

    • Open Google search engine

    • Enter relevant keywords

    • Click on 'Search' button

    • Browse through the search results

    • Click on the links to access the samples

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and natural
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Dec 2024. There were 2 interview rounds.

Round 1 - Technical 

(15 Questions)

  • Q1. What is split horison? How can we resolve it?
  • Q2. What is BGP? How BGP works?
  • Q3. What are the type of BGP and their AD value?
  • Q4. What is routing protocol? What are the types of routing protocol?
  • Q5. What is ospf?
  • Q6. How do we prevent loop avoidance in BGP?
  • Q7. What is OSI model? What are the layers of OSI model?
  • Q8. How does tracerout works?
  • Q9. If we see "*****" in tracerout, what it means?
  • Q10. What are the states in BGP?
  • Q11. If there is a non tech guys on site to replace faulty router with new router, how do you configure the new router?
  • Q12. What are CE and PE routers?
  • Q13. What is the command to assign an IP address on Juniper router interface?
  • Q14. What are the parameters should match in BGP neighbourship?
  • Q15. What is tftp?
Round 2 - Technical 

(8 Questions)

  • Q1. What is loop avoidance mechanism in BGP?
  • Q2. How tracerout works? What is source and destination IP?
  • Q3. What is public IP and private IP?
  • Q4. How can we configure and a router with support of non tech guy onsite?
  • Q5. What is firewall?
  • Q6. What are the difference between router and switch?
  • Q7. What is mpls?
  • Q8. How ftp and tftp works?
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(5 Questions)

  • Q1. Bank operations personal loans, bil loans, auto loan, home loan,
  • Q2. Case login to disbuments any questions
  • Q3. Prepade cards operation
  • Q4. Data entery mis also
  • Q5. Documents sccanning and unloading
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Approached by Company and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. What is false positive and false negative
  • Ans. 

    False positive and false negative are errors in which a test result incorrectly indicates the presence or absence of a condition.

    • False positive: When a test incorrectly indicates that a condition is present when it is not.

    • False negative: When a test incorrectly indicates that a condition is not present when it actually is.

    • Examples: A false positive in fraud analysis would be flagging a legitimate transaction as fraudul...

  • Answered by AI
  • Q2. About ATO and different types of frauds
Round 2 - HR 

(2 Questions)

  • Q1. Current ctc and expected ctc
  • Ans. 

    Current CTC is $70,000 and expected CTC is $85,000

    • Current CTC: $70,000

    • Expected CTC: $85,000

  • Answered by AI
  • Q2. Total years of experience and preferred location
  • Ans. 

    I have 8 years of experience in fraud analysis and I am open to relocation.

    • 8 years of experience in fraud analysis

    • Open to relocation to preferred location

  • Answered by AI

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected
Round 1 - One-on-one 

(3 Questions)

  • Q1. What is accruals
  • Ans. 

    Accruals refer to expenses that have been incurred but not yet paid for.

    • Accruals are used to match expenses with revenues in the same accounting period.

    • They are recorded as liabilities on the balance sheet until they are paid.

    • Examples include accrued salaries, interest, and taxes.

    • Accruals help provide a more accurate representation of a company's financial position.

  • Answered by AI
  • Q2. What is provisions
  • Ans. 

    Provisions are funds set aside for future expenses or losses.

    • Provisions are typically made to cover potential future liabilities or expenses.

    • They are recorded as a liability on the balance sheet until they are utilized.

    • Examples of provisions include warranty provisions, bad debt provisions, and restructuring provisions.

  • Answered by AI
  • Q3. What is pre payment
  • Ans. 

    Prepayment is a payment made before the actual due date of an invoice or bill.

    • Prepayment helps in ensuring timely payment and can sometimes lead to discounts.

    • It is common in industries like real estate, where tenants may prepay rent for a few months.

    • Prepayment can also refer to paying for goods or services in advance before receiving them.

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jul 2024.

Round 1 - One-on-one 

(5 Questions)

  • Q1. Service management related questions
  • Q2. Incident management
  • Q3. Problem management
  • Q4. Change management
  • Q5. Service request

Interview Preparation Tips

Interview preparation tips for other job seekers - Negotiate for better package.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me something about yourself
  • Q2. Tell me abouyou family and what is your exact work in a company
Round 2 - One-on-one 

(2 Questions)

  • Q1. Have you worked on any project and if you succeed or not
  • Q2. If you have received the load of 6000 in a day how will you manage that
  • Ans. 

    I would prioritize tasks, delegate responsibilities, and ensure efficient communication to manage the load of 6000 in a day.

    • Prioritize tasks based on urgency and importance

    • Delegate responsibilities to team members based on their strengths and workload

    • Ensure clear communication channels to avoid bottlenecks and delays

    • Monitor progress regularly and make adjustments as needed

    • Utilize technology and automation tools to stre

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared for the interview as they ask bit tricky questions.

Institute for Excellence in Services and Planning Interview FAQs

How many rounds are there in Institute for Excellence in Services and Planning Senior CSA interview?
Institute for Excellence in Services and Planning interview process usually has 2 rounds. The most common rounds in the Institute for Excellence in Services and Planning interview process are Resume Shortlist.

Tell us how to improve this page.

Interview Questions from Similar Companies

TCS Interview Questions
3.7
 • 10.4k Interviews
Accenture Interview Questions
3.8
 • 8.1k Interviews
Infosys Interview Questions
3.6
 • 7.5k Interviews
Wipro Interview Questions
3.7
 • 5.6k Interviews
Cognizant Interview Questions
3.8
 • 5.6k Interviews
Amazon Interview Questions
4.1
 • 5k Interviews
Capgemini Interview Questions
3.7
 • 4.7k Interviews
Tech Mahindra Interview Questions
3.5
 • 3.8k Interviews
HCLTech Interview Questions
3.5
 • 3.8k Interviews
Genpact Interview Questions
3.8
 • 3.1k Interviews
View all
Compare Institute for Excellence in Services and Planning with

TCS

3.7
Compare

Accenture

3.8
Compare

Wipro

3.7
Compare

Cognizant

3.8
Compare
Did you find this page helpful?
Yes No
write
Share an Interview