Infosys Technical Support Interview Questions and Answers

Q1. What are your strengths and weaknesses?
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Q2. Tell me about yourself.
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Q1. Telephonic round by client
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Typing, aptitude test

Q1. Self Introduction, If you have any Work Experience or Educational Qualification Details?
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My Name is so and so, I am from XYZ city and state..., country..., I have completed my MBA in .... from XYZ college, Place ...based on resume details gave the answers
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Q2. General Topics like what is your Favorite Color?
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My Favorite Color is Black, which is known for its boldness, Strength, Power, Prestige, and Authority is one of the Attractive, Elegant & Classic colors, Black represents a Strong-willed and Determined character, There are different Kind of Black shades available, Black is superstitiously considered as an Evil in a Hindu Religion, Black Absorbs all other light colors, Black can be a good combination and matches with a
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Q3. What is your favorite Movie or last movie that you have watched?
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My favorite movie is The Shawshank Redemption.
• Directed by Frank Darabont

• Based on a Stephen King novella

• Set in a prison

• Themes of hope and friendship

• Starring Tim Robbins and Morgan Freeman
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Q1. General questions about the role for which you have applied?
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Q2. How long will you work if I give you the opportunity?
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Q1. Self Introduction, Are u okay with Night shifts and Timing ?
Ans. 
I am a dedicated and experienced technical support professional who is comfortable with night shifts and flexible timing.
• I have previous experience working night shifts in a technical support role.

• I am willing to adjust my schedule to accommodate night shifts if required.

• I understand the importance of providing support to customers at all hours of the day.

• I am committed to delivering high-quality technical assistance r
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Q2. Are you okay with CTC? Do you have any questions to ask about the company you can Feel free to ask.
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It comes with multiple choice. There you have to be taken the text within the time period and subject arrivals are mathematics, English and basic general knowledge.

In the group discussion, there they will provide you some words and then you have to explain the same within 2-5 minutes so that they can check your communication skills. They might ask like" women empowerment", "government", " global crisis" etc.

Q1. HR round is the final round where they might ask you about your expectations, dreams, etc.
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Q2. 1. What's your salary expectation? 2. Where you see yourself in the next 5 years ? 3. Tell me about your family? 4. What's your strength and weakness?
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Q1. About yourself and educational qualification
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Q2. Describe about your hometown
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Q3. Your hometown is famous for what?
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Q1. About yourself and educational qualification
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Q2. Your expectations from our company
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Q3. Why you choosed our company
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Q1. Basic questions, qualifications
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Q2. My experience related questions, my biodata, my college experience
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Q1. About your self and background experience
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Online test about listening writing reading

Q1. Customer service mean to you ?
Ans. 
Customer service means providing assistance and support to customers in a friendly and efficient manner.
• Listening to customers' concerns and needs

• Offering solutions and resolving issues promptly

• Being patient and empathetic

• Maintaining a positive attitude and professional demeanor

• Going above and beyond to exceed customer expectations

• Examples: answering phone calls, responding to emails, troubleshooting technical issues,
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