Infosys Bpo Team Lead Interview Questions and Answers

Q1. Basic ServiceNow questions like business rules, script include, ui policies etc
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Q2. Scenario based question like, what should be the approach if you need have a common drop-down field across multiple catalog items with dynamic options.
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Q3. Live coding like, write a code to print an user and the hierarchy of their managers
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Q1. Basic portal questions, like how to update a widget without reloading the screen, how to pass data between client script and server script in widget.
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Q2. Questions around Virtual Agent like, How will you build a topic where the bot's response changes based on user's input. Which tables store the conversation between user and bot
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Q3. Basic HRSD questions as well.
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Q1. Qualification and experience
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Q2. About my previous organization
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Q1. Was on team leader
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Q1. Collection, hashmap, concurrent hash map. Hash table.
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Q2. Collection, multithreading, synchronization locks
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Q1. COBOL SCNEARIO BASED QUESTIONS
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Q1. Toughest coding done so far
Ans. 
Implementing a complex algorithm for optimizing search results in a large-scale e-commerce platform.
• Developed a custom search algorithm to improve search relevance and speed

• Implemented data structures like trie and inverted index for efficient search

• Optimized the algorithm to handle millions of products and user queries

• Used techniques like caching and parallel processing to enhance performance
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Q1. Explain about yourself.
Ans. 
Experienced team lead with strong communication and problem-solving skills.
• Over 5 years of experience leading teams in various industries

• Skilled in conflict resolution and team motivation

• Excellent communication and interpersonal skills

• Proven track record of meeting and exceeding team goals

• Strong problem-solving abilities, able to think quickly on my feet
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Q2. Past experience, metrics dealt with.
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Q1. Same questions from round 1.
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Q2. A bit of personal background.
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Q1. Past experience and metrics dealt with.
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General behavioral test

Q1. Coupa implementation
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Q2. Coupa support experience
Ans. 
I have 3 years of Coupa support experience, including troubleshooting, training, and system configuration.
• Provided technical support to users experiencing issues with Coupa platform

• Conducted training sessions for new users on how to navigate and utilize Coupa features

• Assisted with system configuration and customization based on user requirements
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Q1. Salary expectation
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Q2. Notice period days
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Q1. Dotnet full stack developer questions
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Q1. Managerial round questions with normal questions
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Q1. HR round with normal HR question
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Q1. Share roles n responsibilities
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32 Mcq questions include aptitude and scenario questions

Q1. SQL n manual testing
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