Infosys BPM Process Trainer Interview Questions and Answers for Experienced

The 5 best qualities of a process trainer are patience, communication skills, adaptability, subject matter expertise, and creativity.

• Patience to deal with learners who may have different learning speeds and styles

• Excellent communication skills to convey information clearly and effectively

• Adaptability to adjust training methods based on the needs of the learners

• Subject matter expertise to provide accurate and relevant i...read more

Addressing a casual attitude in an agent requires understanding, communication, and structured feedback to encourage professionalism.

• 1. Initiate a one-on-one conversation to understand the root cause of their casual attitude.

• 2. Provide specific examples of behaviors that are perceived as casual, such as missed deadlines or lack of engagement in team meetings.

• 3. Set clear expectations regarding professionalism and perfo...read more

I handle batches by organizing them based on priority, ensuring accuracy and timeliness.

• Prioritize batches based on urgency and importance

• Ensure accuracy by double-checking information before processing

• Meet deadlines by managing time effectively

• Communicate with team members to coordinate batch processing

• Use software tools to track and monitor batch progress

TNI stands for Training Needs Identification and TNA stands for Training Needs Analysis.

• TNI is the process of identifying the training needs of employees or a group of people.

• TNA is the process of analyzing the identified training needs to determine the appropriate training program.

• TNI and TNA are important steps in designing an effective training program.

• Examples of TNI and TNA include surveys, interviews, and perform...read more

Attrition management process involves identifying reasons for employee turnover and implementing strategies to reduce it.

• Analyze data to identify reasons for attrition

• Develop retention strategies such as employee engagement programs

• Provide growth opportunities and career development plans

• Conduct exit interviews to gather feedback and improve retention

• Monitor and track attrition rates to measure success of retention str

Training methodology involves identifying training needs, designing and delivering training programs, and evaluating their effectiveness.

• Identify training needs through assessments and surveys

• Design training programs with clear objectives and relevant content

• Deliver training through various methods such as classroom sessions, e-learning, on-the-job training, etc.

• Evaluate training effectiveness through feedback and asse...read more

The topic is effective communication in the workplace.

• Effective communication is crucial for a productive workplace.

• It involves active listening, clear messaging, and feedback.

• Examples include team meetings, one-on-one conversations, and email communication.

• Barriers to effective communication include language barriers, cultural differences, and distractions.

• Training and practice can improve communication skills.

Throughput is calculated by dividing the total number of units produced by the total time taken to produce them.

• Calculate the total number of units produced during a specific time period.

• Determine the total time taken to produce those units.

• Divide the total number of units by the total time taken to get the throughput.

• For example, if 100 units are produced in 10 hours, the throughput would be 10 units per hour.