IndusInd Bank Relationship Manager - Ecrm Interview Questions and Answers

Q1. What were you looking last organisation.
Add your answer
Q2. Banking products knowledge
Add your answer
Q3. Customer handling, sales Banking products.
Add your answer

Financial related. Banking related questions.

Department base
Other wise customer service

Q1. How to Client approch
Ans. 
Approaching clients involves building rapport, understanding their needs, and offering solutions.
• Start by introducing yourself and building rapport

• Ask open-ended questions to understand their needs and preferences

• Offer solutions that align with their goals and provide value

• Follow up regularly to maintain the relationship and address any concerns

• Be proactive in addressing any issues or concerns they may have
Answered by AI
Add your answer
Q2. Critical times management
Add your answer
Q3. Customer management
Add your answer
Q4. Sales and service
Add your answer
Q5. Service and sales
Add your answer

Q1. Manager and zonel manager interview
Add your answer
Q2. What is location and work
Add your answer

Q1. Talk about yourself
Ans. 
Experienced Customer Relationship Manager with a passion for building strong client relationships and driving customer satisfaction.
• Over 5 years of experience in managing customer relationships

• Skilled in resolving customer issues and ensuring customer satisfaction

• Strong communication and interpersonal skills

• Proven track record of increasing customer retention rates

• Proficient in CRM software such as Salesforce
Answered by AI
Add your answer
Q2. How long have you been working?
Ans. 
I have been working for 5 years in customer service roles.
• 5 years of experience in customer service

• Started in entry-level customer service position and worked way up to Customer Relationship Manager

• Experience in handling customer inquiries, resolving issues, and building relationships
Answered by AI
Add your answer
Q3. Why is Staff stifaction strong .
Ans. 
Staff satisfaction is strong due to a positive work environment, effective communication, recognition of achievements, and opportunities for growth.
• Positive work environment fosters motivation and job satisfaction

• Effective communication ensures clarity and reduces misunderstandings

• Recognition of achievements boosts morale and motivation

• Opportunities for growth and development show investment in employees' future

• Support...read more
Answered by AI
Add your answer

Q1. Want you in this company.
Add your answer
Q2. Why we do not How much customer handling do you do?
Ans. 
Customer handling is more about quality than quantity in building strong relationships.
• Quality of customer interactions is more important than quantity

• Focus on building strong relationships with customers rather than just handling a large volume

• Effective communication and problem-solving skills are key in customer handling

• Examples: Resolving customer complaints effectively, providing personalized service, building trus
Answered by AI
Add your answer

Q1. Kindly introduce
Add your answer
Q2. Kindly tell you work in organization
Add your answer

Q1. Kindly Introduce yourself
Add your answer
Q2. Please let me know your work experience
Add your answer

Q1. Tell me about your previous company target achievement. Target you achieved.
Add your answer

Q1. Wealth management
Add your answer
Q2. Product knowledge
Add your answer

Q1. Self introduction
Add your answer
Q2. Family introduction previous work
Add your answer