InterGlobe Aviation Interview Questions, Process, and Tips for Experienced

Customer Executive is a role responsible for managing relationships with customers, addressing their needs and concerns, and ensuring customer satisfaction.

• Customer executives are the primary point of contact for customers, handling inquiries, resolving issues, and providing support.

• They build and maintain strong relationships with customers to ensure loyalty and repeat business.

• Customer executives often collaborate wi...read more

To handle customers and make them feel happy, it is important to listen actively, show empathy, provide personalized solutions, and follow up with them.

• Listen actively to their concerns and needs

• Show empathy and understanding towards their situation

• Provide personalized solutions tailored to their specific needs

• Follow up with them to ensure their satisfaction and address any further concerns

To control impulsive behavior in customers, it is important to remain calm, listen actively, offer solutions, set boundaries, and follow up.

• Remain calm and composed to avoid escalating the situation

• Listen actively to understand the customer's concerns and address them effectively

• Offer solutions that meet the customer's needs and expectations

• Set clear boundaries to maintain a respectful and professional interaction

• Follo...read more

Stay calm, assess the situation, and respond professionally to de-escalate the conflict.

• Remain calm and composed to avoid escalating the situation further.

• Listen actively to the passenger's concerns and try to understand their perspective.

• Apologize for any inconvenience caused and assure the passenger that you will do your best to address their issue.

• Offer solutions or alternatives to resolve the problem and ensure the...read more

Indigo allows different weight limits for checked baggage depending on the fare type and destination.

• Indigo allows 15 kg of free checked baggage for domestic flights in Economy class

• For international flights, the checked baggage allowance varies based on the fare type and destination

• Passengers can purchase additional baggage allowance if needed

The process for installing a network printer involves connecting the printer to the network, installing the printer driver on the computer, and adding the printer to the list of available printers.

• Connect the network printer to the local network using an Ethernet cable or Wi-Fi.

• Install the printer driver software on the computer by downloading it from the manufacturer's website or using the installation CD.

• Go to the Co...read more

The process for installing Windows involves preparing the installation media, booting from it, following on-screen instructions, and configuring settings.

• Prepare the installation media (USB drive or DVD)

• Boot the computer from the installation media

• Follow the on-screen instructions to begin the installation process

• Select the installation type (upgrade or custom)

• Choose the drive to install Windows on and format it if nec...read more

Configuring Microsoft Outlook involves several steps to set up email accounts and customize settings.

• Open Microsoft Outlook and click on 'File'

• Select 'Add Account' and enter email address and password

• Choose account type (e.g. Exchange, IMAP, POP) and server settings

• Configure additional settings like server ports and encryption

• Set up email signature, rules, and notifications

Troubleshooting software issues involves identifying, isolating, and resolving problems in software applications.

• Identifying the issue by gathering information from users or logs

• Isolating the problem by testing different scenarios and components

• Resolving the issue by applying fixes or patches

• Testing the software to ensure the problem is resolved

• Documenting the troubleshooting process and solution for future reference