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IndiaPlays Customer Support Executive Interview Questions and Answers

Updated 20 Jun 2022

IndiaPlays Customer Support Executive Interview Experiences

1 interview found

I applied via LinkedIn and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Firstly HR will call you once your profile is shortlisted and in the call she explains the company and job role and also they'll check if you've some basic knowledge of skilled games like poker, rummy and ...
  • Ans. I gone thru short youtube videos to know how this works and it helped me during the interview and overall it was a nice interview process
  • Answered Anonymously
Round 2 - One-on-one 

(1 Question)

  • Q1. In this round you'll be having an interview with Manager. They'll ask you overall experience in your previous job, knowledge related to skill based games and your communication skills. If you have knowledg...

Interview Preparation Tips

Topics to prepare for IndiaPlays Customer Support Executive interview:
  • online gaming
  • Gambling
  • casino
Interview preparation tips for other job seekers - It's a fun and easy interview process and you'll be working with a Product based company. Work life is really good here with a great work balance. Company has 2 shifts 10:00AM - 7:00PM and 11:00AM - 8:00PM. You can modify at your convenience as well.

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected
Round 1 - One-on-one 

(2 Questions)

  • Q1. Introduction about yourself
  • Ans. 

    I am a dedicated and experienced customer support executive with a passion for helping customers resolve their issues.

    • I have over 5 years of experience in customer support roles

    • I am skilled in handling customer inquiries and providing solutions in a timely manner

    • I have a strong understanding of product knowledge and troubleshooting techniques

    • I am proficient in using CRM systems and other customer support tools

    • I have re...

  • Answered by AI
  • Q2. Previous experience related
Round 2 - One-on-one 

(2 Questions)

  • Q1. Previous experience related
  • Q2. About yourself and previous work related
Interview experience
1
Bad
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Aug 2024. There were 5 interview rounds.

Round 1 - Coding Test 

It was bad, its terrible company

Round 2 - HR 

(1 Question)

  • Q1. Worst company and worst HR
Round 3 - Technical 

(1 Question)

  • Q1. Most fake company and fake, horrible interview experience
Round 4 - Group Discussion 

Most third class job

Round 5 - One-on-one 

(1 Question)

  • Q1. Waste of time, horrible
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Jun 2024. There were 2 interview rounds.

Round 1 - Communication skills 

(2 Questions)

  • Q1. Tell me something about yourself?
  • Ans. 

    I am a dedicated and empathetic customer support executive with 5 years of experience in resolving customer issues and providing excellent service.

    • 5 years of experience in customer support

    • Skilled in resolving customer issues

    • Strong communication and problem-solving skills

    • Empathetic and patient when dealing with customers

  • Answered by AI
  • Q2. Why did you applied for this job?
  • Ans. 

    I applied for this job because of my passion for helping customers and resolving their issues.

    • Passion for customer service

    • Enjoy problem-solving

    • Previous experience in customer support roles

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. As you are from technical background why you want to join a BPO?
  • Ans. 

    I believe my technical background will complement my customer support skills, allowing me to provide more efficient and effective solutions to customers.

    • My technical background gives me a strong foundation in problem-solving and analytical skills, which are essential in customer support roles.

    • I am passionate about helping people and enjoy interacting with customers, making me well-suited for a customer support role.

    • Wor...

  • Answered by AI
  • Q2. How will handle this situation when a customer is angry and using cuss words?
  • Ans. 

    Stay calm, listen actively, empathize, apologize, offer solutions, and escalate if necessary.

    • Remain calm and composed

    • Listen actively to the customer's concerns

    • Empathize with the customer's frustration

    • Apologize for any inconvenience caused

    • Offer solutions to address the customer's issue

    • If unable to resolve, escalate the matter to a supervisor

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are from a technical background don't opt for this
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Java basics questions
  • Q2. Sql basics questions

Interview Preparation Tips

Interview preparation tips for other job seekers - it was good
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - One-on-one 

(5 Questions)

  • Q1. Aap Kahan se ho
  • Ans. Me Mainpuri Uttar Pradesh Se Hu
  • Answered Anonymously
  • Q2. Aapka Name Kya Hai
  • Ans. Sir Mera Name Nitin Kumar Hai
  • Answered Anonymously
  • Q3. Aap Kya KarteHo
  • Q4. Aapki Qualification Kitni Hai
  • Q5. Kya Aap Job Karna Chahte Hain
  • Ans. 

    Hn me job karna chahta hu

  • Answered Anonymously

Interview Preparation Tips

Topics to prepare for Jio Customer Support Executive interview:
  • Basic
Interview preparation tips for other job seekers - Good
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

English grammar, voice versent, story retelling

Round 2 - One-on-one 

(2 Questions)

  • Q1. Previous company job responsibilities
  • Q2. If customer is adamant how to convince the customer
  • Ans. 

    Listen to the customer, empathize with their concerns, provide solutions and options, and maintain a positive attitude.

    • Listen actively to understand the customer's perspective

    • Empathize with the customer's concerns and show understanding

    • Provide options and solutions that address the customer's needs

    • Maintain a positive and professional attitude throughout the interaction

    • Seek feedback and ensure the customer feels heard a

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare Online assignment rest versent
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. What Movie have you watched recently?
  • Ans. 

    I recently watched the movie 'The Shawshank Redemption'.

    • Directed by Frank Darabont

    • Based on a novella by Stephen King

    • Considered one of the greatest films of all time

  • Answered by AI
  • Q2. Looper, it is an English movie
  • Q3. Explain that movie?
  • Ans. 

    The movie is a science fiction thriller about a group of astronauts who go on a mission to investigate a mysterious signal from an alien planet.

    • A group of astronauts embark on a dangerous mission to explore an alien planet

    • They encounter strange and terrifying creatures on the planet

    • The crew must navigate through various challenges to uncover the truth behind the mysterious signal

    • The movie explores themes of isolation,

  • Answered by AI
  • Q4. How would lead a team of 5, if two of them are not working well?
  • Ans. 

    I would address the performance issues with the two team members individually and provide support and guidance to help them improve.

    • Have one-on-one meetings with each team member to discuss their performance and any challenges they may be facing

    • Provide additional training or resources to help them improve

    • Set clear expectations and goals for each team member

    • Monitor their progress and provide regular feedback

    • Consider rea

  • Answered by AI
  • Q5. Would you prefer new technologies or staying in the old technology?
  • Ans. 

    I prefer new technologies as they often offer improved efficiency and capabilities.

    • New technologies often provide better efficiency and capabilities

    • Staying in old technology may lead to falling behind competitors

    • Adopting new technologies can enhance customer experience and satisfaction

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - For CSA role, your communication skills are important. Hone those skills.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Dec 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Mannerism , How we speak
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Campus Placement and was interviewed in Nov 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Recent news about hdfc
  • Ans. 

    HDFC Bank recently announced a partnership with Mastercard to launch a co-branded credit card.

    • HDFC Bank partnered with Mastercard to launch a co-branded credit card

    • The new credit card offers exclusive benefits and rewards for customers

    • This partnership aims to enhance customer experience and loyalty

  • Answered by AI
  • Q2. About your self

Interview Preparation Tips

Topics to prepare for HDFC Bank Customer Support Executive interview:
  • Go through job description
  • Company profile
  • Your resume
  • Skills required

IndiaPlays Interview FAQs

How many rounds are there in IndiaPlays Customer Support Executive interview?
IndiaPlays interview process usually has 2 rounds. The most common rounds in the IndiaPlays interview process are HR and One-on-one Round.

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Customer Support Associate
3 salaries
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₹3.6 L/yr - ₹4 L/yr

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